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I rented a VW polo online through Auto Europe, with pick up & return at Seville Santa Justa train station, I purchased full insurance with zero deductable, I paid it online fully. When I went to pick up the car, they forced us to upgrade it to Audi for 50 Euro a day....
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1.0
I didn't like
  • I was overcharged on my credit card
  • Upgrade costs 4 times more than verbal agreement
#1022790
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I initially booked a reservation with Expedia. After I amended my flight reservation to fly to Alberta earlier DUE TO A FUNERAL, I called Europcar from Vancouver on Monday morning. I spoke to a female staff member and explained that I needed to change my car...
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1.0
#1015667
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Warning!!! Europcar is NOT located at Ottawa Airport!!! They collected us after 2-3 hours of waiting at the airport. They then tried to drive us twenty minutes to collect the hire car in a vehicle too small for our luggage (and smaller than the car we had hired). The...
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Europcar Customer Care Review

#997928
1.0
Europcar london city airport worst services ever by the male againt at the location, asked for the manager but advice he's at the back and can't come at the front. Asked for the contact number and name for the manger and was give a mobile number which the manager Richard don't ever answer. What a joke off a management, who doesn't even come on the phone. Never again be using this company.
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Short Review for December 02, 2016

#965574
1.2
They charged insurance Even of i refused it!
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Europcar Customer Care Review

#925917
1.0
I was given a car through the RAC and paid 50GBP fuel depost. 11 days later I have still not got my refund. I complained to a manager who advised it was sorted. They then took another 14.09GBP without any explanation. NEVER USE THIS COMPANY
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Europcar Car Rental Review

#833875
1.0
Hired car from the stoke on trent branch through my rac breakdown had it for three days handed car back with full tank of petrol to be told there is 4 litres of petrol missing. My friend who paid for deposit has had money taken out of his bank account for no reason now waiting to hear from them. Such a scam and rob dogs certainly wont be using them ever again
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Asked for van hire to be delivered and collected which you pay for, van never shown up, was after hours so no one in office, i phoned the next day and confused person said it had been delivered. Which was not at my address. So finally chasing it up, the driver posted...
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#968471
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Europcar - Bait & switch artist and fraudster
Europcar - Bait & switch artist and fraudster
Don’t rent a car from these swindlers. On 6 September 2016, I rented a car from Europcar at London Heathrow Airport. First - bait & switch: they said they can upgrade me to a different car for an extra $7 per day (USA dollars), so I accepted the deal. Then they use a...
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1.4
I didn't like
  • Accuse me of causing pre-existing damage on car
  • Upgrade costs 4 times more than verbal agreement
#960301
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Is This Customer Service? On August 8, 2016 I made a reservation at Europcar to rent a car in West Palm Beach Florida from October 24—November 9 2016 and received a confirmation from you (Reservation number: 1041930763). Upon my arrival in West Palm Beach I was told to...
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1.0
#959034
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Do not use Europcar! Read the reviews - then go to another company. I will never use them again. I arranged a rental through a third party and purchased extra insurance. When I got to the airport to pick up the car, the guy at the desk said I had no insurance and that...
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1.0
#952466
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Europcar (at least in some of the branches I had an unfortunate experience with) does a poor job of registering the existing damage. Why would they? If your predecessor damaged the car, paid for it and you were misfortunate to not notice the damage (dark or too bright...
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1.0
I didn't like
  • Deceitful practice and overcharging
  • Additional charges
#947631
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Liars #Europcar wrongly claimed that the Crete police said we'd had an accident; I had to pay 372 euros to be allowed to,leave their office and catch our plane. European Car Rental Conciliation Service have found in our favour and told them to refund our money. Justice...
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Contact Europcar

Headquarters Address:
Europcar International
3 avenue du Centre
St Quentin en Yvelines, France 78881
Phone:
+447401838939
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Companies similar to Europcar

1. customer service: It started off by contacting Calais Europcar and asking why the price is too high compared to other rental companies. The lady didn't help and resolve the issue. The people working there (not sure about other countries as it is my first and LAST...
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