Eurail
Eurail Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eurail has a 2.5 star rating from 3 customer reviews and consumers are mostly dissatisfied. Recent recommendations urge caution with the app. Reviewers value exchange, refund and cancellation policy and diversity of services; price level noted as low.
Key Takeaways for Future Customers
- Expect usability issues with the Eurail app and travel planner when booking complex routes.
- Be prepared to pursue refunds; customer service via chat/text is often reported as ineffective.
- Consider separate tickets for critical legs to avoid missed reservations.
Negative Feedback / Risk Areas
- Frequent customer complaints about app errors and incorrect itinerary timing.
- Billing and refunds issues, including charged seat reservations without seats and refund refusals.
- Account recovery problems after a reported data breach and poor customer service response.
Positive Feedback
Low price level and a range of pass options are appreciated by some reviewers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eurail has a 2.5 star rating from 3 customer reviews and consumers are mostly dissatisfied. Recent recommendations urge caution with the app. Reviewers value exchange, refund and cancellation policy and diversity of services; price level noted as low.
Key Takeaways for Future Customers
- Expect usability issues with the Eurail app and travel planner when booking complex routes.
- Be prepared to pursue refunds; customer service via chat/text is often reported as ineffective.
- Consider separate tickets for critical legs to avoid missed reservations.
Negative Feedback / Risk Areas
- Frequent customer complaints about app errors and incorrect itinerary timing.
- Billing and refunds issues, including charged seat reservations without seats and refund refusals.
- Account recovery problems after a reported data breach and poor customer service response.
Positive Feedback
Low price level and a range of pass options are appreciated by some reviewers.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
THZ2ZH Rowe I bought two10 day passes...
- - Bought two 10-day passes; rail and travel planners were hard to use, causing cancellations; requesting refund for 8 unused days and better support.
THZ2ZH Rowe I bought two10 day passes 2MMHVR Hughes to use your services. One for me One for wife.
We were going to be in Europe two weeks. Amsterdam, Paris, Geneva, Florence. We tried to use your rail planner and overall travel app. We found both to be severely lacking in usability.
We made our reservations as requested,we then tried to use Rail planner as advised. ended up cancelling most reservations and being partially refunded on most. We did indeed purchase On SBB 5/1/26 Paris to Geneva ? $411.17 tickets and Italia-rail tickets on April 30th for 518.47.
For Zurich to Florence.
When we used Travel planner, we encountered numerous issues and found ourselves looking at 5-6 train transfers to get from Geneva to Florence.we are both 70+ and skipping thru train stations with 4 pieces of luggage seemed daunting at best. We'd hoped that your passes gave us some discounts and we did our best to research this months in advance, but still came up woefully short. And when we did find humans to help clarify at some stations, they could not be bothered with explaining what we could to rectify situation.
And no customer service number is just wrong. Text and chat are both useless for a travel app.
We would like a refund for the 8 days we could not use on these passes and suggest you resolve some of these other issues to make your services actually user friendly.
User's recommendation: wait till AI fixes this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cheltenham, Gloucestershire
Cannot change account password following data breach by Eurail
- - Email address corrupted, blocking the validation email to reset the password.
- - Cannot contact support due to the incorrect email.
My email address showing in the app has been corrupted, whether caused during the *** or by the investigation - so I cannot receive the validation email needed to change the password and protect myself. Although I can log in there is no way of using the contact / help firms to resolve the issue without needing to use the correct email address. Great example of Eurail turning a disaster into an even greater crisis!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auckland, Auckland
SCAMRAIL
Eurail charged for seat reservations, did not reserve seats! Refuse refund Making excuses not to pay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp Timing
- - The Eurail app and site let me create journeys with specific days and times.
- - Saved journeys as photos showed the day before.
I'm writing about the Eurail app and website they offer. I created journeys on the app with specific days and times, and that is what shows up when I click on those journeys.
But when I saved the journeys as photos, it showed all of the journeys being for the day before. I still don't know which one is correct.
Preferred solution: explanation
User's recommendation: be cautious/don’t use their app
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