Dissatisfied with quality

Eucalyptus Farms - Dissatisfied with quality
Eucalyptus Farms - Dissatisfied with quality
Eucalyptus was delivered dried out and without scent even after showering plant with water and placing in vase with water. Very disappointed!

User's recommendation: Do not buy.

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ID
#3806473 Review #3806473 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer
New Reviewer

Both boxes have been sent over dead

Eucalyptus Farms - Both boxes have been sent over dead
Eucalyptus Farms - Both boxes have been sent over dead
Eucalyptus Farms - Both boxes have been sent over dead
Eucalyptus Farms - Both boxes have been sent over dead
I subscribed to this delivery service expecting fresh eucalyptus. Instead I received two boxes of dead leaves. Terrible.

User's recommendation: Don't do it!

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ID
#3588890 Review #3588890 is a subjective opinion of poster.
Location
Westchester, Illinois
Pros
  • Reliable
  • Eucalyptus delivered monthly
Cons
  • False advertising on pricing
  • Dead producto
Loss
$40
Preferred solution
Deliver product or service ordered

Don’t waste your money.

Took way longer than they said for the first shipment. It arrived somewhat less fresh than I was expecting. The second shipment arrived dead.
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ID
#3578682 Review #3578682 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Awful.

No place to cancel. I receive emails daily yet when I log in with my credentials I receive error message that no account exists. No call back. No email response. Both shipments have been too dry to do anything with them. And small. Egregious customer service.

User's recommendation: Do not subscribe.

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ID
#3398936 Review #3398936 is a subjective opinion of poster.
Location
Howell, Michigan
Preferred solution
Full refund

Never received order

I purchased this for a friend as a holiday gift in early December. I chose the date of deliveryand they took my money. Its now Christmas, she never received her order, and after trying to contact them via email, Facebook, and Instagram Ive received zero return messages.

User's recommendation: Absolutely no!!!!!

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ID
#3197390 Review #3197390 is a subjective opinion of poster.
Location
Clarkston, Michigan

Terrible customer service

I cancelled my subscription in February of 2021. In August of the same year, two random withdrawals were drafted from my checking account from eucalyptus farms. They were not me. I tried emailing customer service since there is no phone number but even with five emails, I never got a reply. Definitely left a bad taste.
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ID
#2760097 Review #2760097 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Not stating accurate pricing of subscription cost

I subscribed for the Eucalyptus box on Jan 19th (paid $12), and in February I subscribed for both the lavender bundle and eucalyptus (billed Feb 2 for $22.50). My account was charged $19.50 on February 16th, March 15th, and April 19th and for all three orders, I only received eucalyptus. When I reached out to Eucalyptus Farms they informed me that the first shipment had free shipping, but it was only free shipping for the first subscription. Nowhere on the payments that I was charged did it say the shipment fee was $7.50 per order, had I been aware I would have never subscribed. How can a company charge $7.50 to ship a product that was $12 without first notifying their customers of the shipment cost? I did not authorize these charges and am disgusted by their blatant exploitation. Not stating accurate pricing (including shipping costs) when a customer purchases a product is false advertising. They have no customer contact number to call and speak with a representative, and the customer service I have received trying to get this taken care of via email has been beyond unsatisfactory.

User's recommendation: AVOID!! Unless you're willing to pay $19.50/mo for Eucalyptus...

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1 comment
#2130026

I like your details. Order from them when I bought their Groupon and discovered the shipping costs at the end. They failed to be transparent in their pricing.

ID
#2516258 Review #2516258 is a subjective opinion of poster.
Pros
  • Eucalyptus delivered monthly
Cons
  • False advertising on pricing
Loss
$23
Preferred solution
Full refund

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