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Not stating accurate pricing of subscription cost

I subscribed for the Eucalyptus box on Jan 19th (paid $12), and in February I subscribed for both the lavender bundle and eucalyptus (billed Feb 2 for $22.50). My account was charged $19.50 on February 16th, March 15th, and April 19th and for all three orders, I only received eucalyptus. When I reached out to Eucalyptus Farms they informed me that the first shipment had free shipping, but it was only free shipping for the first subscription. Nowhere on the payments that I was charged did it say the shipment fee was $7.50 per order, had I been aware I would have never subscribed. How can a company charge $7.50 to ship a product that was $12 without first notifying their customers of the shipment cost? I did not authorize these charges and am disgusted by their blatant exploitation. Not stating accurate pricing (including shipping costs) when a customer purchases a product is false advertising. They have no customer contact number to call and speak with a representative, and the customer service I have received trying to get this taken care of via email has been beyond unsatisfactory.

User's recommendation: AVOID!! Unless you're willing to pay $19.50/mo for Eucalyptus...

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ID
#2516258 Review #2516258 is a subjective opinion of poster.
Pros
  • Eucalyptus delivered monthly
Cons
  • False advertising on pricing
Loss
$23
Preferred solution
Full refund

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