Etrailer Complaints and Reviews
Went there and opened an account for a business to make servicing trailers easier for parts guy behind the counter didn't give a *** kept telling me it's at least 4 hours to pick a part while he was sitting there eating a bag of cookies and drinking a soda behind the counter made me wait over an hour for a center cap and finally complained enough and he said well I have to go hot pic this part so he actually had to get up and go to the warehouse...Read more
By far the slowest shipping I've ever dealt with! Almost two months to receive a tag that is advertised to be made in the U.S.A. They really messed up a Christmas present. They advertise same day shipping which is a total lie. Why do we need to enter 100+ words? This is crazy I don't need 100+ words to describe what wrong! Sorry but there is know need in reading all this I'm just trying to make it to 100. This is crazy I can not proceed until I...Read more
I ordered a replacement hitch for my GMC Sierra. The hitch arrived with the shipping box torn, re-taped and the hitch scratched up. After several emails they weren't going to do anything for me. With a trip coming up I needed to get this new hitch on my truck. After I removed the original hitch from my truck I unpacked the new one. It clearly wasn't going to fit. Then I checked the part number, not even close to the one I ordered. I paid for one...Read more
Short Review for December 27, 2016, plc_product_quality
by anonymous #980164
Very satisfied! The part was easy to install!
Snow Chains Review
by anonymous #980159
Etrailer I was very happy with product and the shipping service! I thought I would never use the chainsbut they got me out of trouble and we're not hard to install either!
Etrailer Customer Care Review
by anonymous #974278
Emily H. at returns not a friendly person! She needs a corporate class on etiquette. Her attitude is a cancer to the company.
Etrailer Customer Care Review
by anonymous #970565
I had a question about mounting a G rated 14 ply tire on a aluminum wheel. Adam R answered my question in less than 24 hours. I am very pleased with his answer and it made me very comfortable on mounting tire to my rims. Adam R gets ⭐️⭐️⭐️⭐️⭐️
I had recently posted a pic of the torn box and hitch pin that I received and stated etrailer would do nothing about it. Well I received a email today that they have shipped the missing part. I ordered a ball hitch from another source and have done received it but I am glad etrailer have finally decided to send me another. So when it arrives problem will be solved.Read more
Ordered a ball hitch and a hitch pin all that I received was a torn box and hitch pin. They will not do nothing about it.Read more
I ordered and received the hitch and other accessories. Seven days later with several emails back and forth, I still did not have and know if or when Etrailer would send the correct fasteners for installation of the hitch. All I got was they had contacted Curt but did not have any response from the manufacturing. I did try to contact Curt customer service too. But nothing happened. Both Etrailer and Curt have no accountability here but I'd...Read more
I have decided to give e trailer a chance despite the bad reviews. My order was shipped fast and it looks to be in good order and picked correctly. I ordered genuine Bargman parts so I know that part will be fine. I think my strategy will be to order a few items at a time to see how it goes. The pricing isn't bad but I am not willing to do a huge order off the bat either. I see the 2.2 which is dismal but let's see if their customer service has...Read more
I placed an online order. Etrailer.com received it, charged me, and then proceeded to ship the item without a proper address label. I placed the order on 11/3/2016 and as of today, 11/21/2016 - they have not refunded my money. I contacted etrailer.com and received numerous rude, patronizing replies that stated they could not refund my money until they receive the item back. I never saw, received, touched, or was near the item. USPS simply...Read more
Product arrived before I thought it would. Quality looks good for what I paid. I will buy from etrailer again. Great service and quick answers to my questions.Read more
#957588 by anonymous
I recently ordered a Blue Ox BXW1004 via etrailer. From the beginning there where problems. Several days after I placed my order etrailer advised me that the BXW1004 was not in stock and was back ordered. I have an MBA and I can assure everyone reading this post that etrailer knew that this item was out of stock prior to my finalizing my purchase. Does anyone reading think that I would order any "back ordered" item from etrailer which I...Read more