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Went there and opened an account for a business to make servicing trailers easier for parts guy behind the counter didn't give a *** kept telling me it's at least 4 hours to pick a part while he was sitting there eating a bag of cookies and drinking a soda behind the counter made me wait over an hour for a center cap and finally complained enough and he said well I have to go hot pic this part so he actually had to get up and go to the warehouse...
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#982515

By far the slowest shipping I've ever dealt with! Almost two months to receive a tag that is advertised to be made in the U.S.A. They really messed up a Christmas present. They advertise same day shipping which is a total lie. Why do we need to enter 100+ words? This is crazy I don't need 100+ words to describe what wrong! Sorry but there is know need in reading all this I'm just trying to make it to 100. This is crazy I can not proceed until I...
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2.1
I didn't like
  • Shipping
#979081
I ordered a replacement hitch for my GMC Sierra. The hitch arrived with the shipping box torn, re-taped and the hitch scratched up. After several emails they weren't going to do anything for me. With a trip coming up I needed to get this new hitch on my truck. After I removed the original hitch from my truck I unpacked the new one. It clearly wasn't going to fit. Then I checked the part number, not even close to the one I ordered. I paid for one...
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#977642

Short Review for December 27, 2016, plc_product_quality

#980164
Very satisfied! The part was easy to install!
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Snow Chains Review

#980159
4.9
Etrailer I was very happy with product and the shipping service! I thought I would never use the chainsbut they got me out of trouble and we're not hard to install either!
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Etrailer Customer Care Review

#974278
Emily H. at returns not a friendly person! She needs a corporate class on etiquette. Her attitude is a cancer to the company.
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Etrailer Customer Care Review

#970565
4.2
I had a question about mounting a G rated 14 ply tire on a aluminum wheel. Adam R answered my question in less than 24 hours. I am very pleased with his answer and it made me very comfortable on mounting tire to my rims. Adam R gets ⭐️⭐️⭐️⭐️⭐️
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I had recently posted a pic of the torn box and hitch pin that I received and stated etrailer would do nothing about it. Well I received a email today that they have shipped the missing part. I ordered a ball hitch from another source and have done received it but I am glad etrailer have finally decided to send me another. So when it arrives problem will be solved.
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#976034
Ordered a ball hitch and a hitch pin all that I received was a torn box and hitch pin. They will not do nothing about it.
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Anonymous

Mitchell R. And I can't figure out why they didn't package the box better than that something weighing 8 to 10 lbs and is all steel it takes a good box to holdup. One other thing I can't...

#973910
I ordered and received the hitch and other accessories. Seven days later with several emails back and forth, I still did not have and know if or when Etrailer would send the correct fasteners for installation of the hitch. All I got was they had contacted Curt but did not have any response from the manufacturing. I did try to contact Curt customer service too. But nothing happened. Both Etrailer and Curt have no accountability here but I'd...
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#973007
I have decided to give e trailer a chance despite the bad reviews. My order was shipped fast and it looks to be in good order and picked correctly. I ordered genuine Bargman parts so I know that part will be fine. I think my strategy will be to order a few items at a time to see how it goes. The pricing isn't bad but I am not willing to do a huge order off the bat either. I see the 2.2 which is dismal but let's see if their customer service has...
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I placed an online order. Etrailer.com received it, charged me, and then proceeded to ship the item without a proper address label. I placed the order on 11/3/2016 and as of today, 11/21/2016 - they have not refunded my money. I contacted etrailer.com and received numerous rude, patronizing replies that stated they could not refund my money until they receive the item back. I never saw, received, touched, or was near the item. USPS simply...
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1.0
I didn't like
  • Customer service
  • Order processing errors
  • Shipping errors
#958889
Product arrived before I thought it would. Quality looks good for what I paid. I will buy from etrailer again. Great service and quick answers to my questions.
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Anonymous

MHART this is obvious that this i not a customer. i ordered 2 sets of chains from them, returned one set right away and they wanted to charge me 60 or 80 dollars for shipping, i sai...

4.7
#957588

Contact Etrailer

Headquarters Address:
etrailer.com
1507 East Hwy A
Wentzville, MO 63385
Phone:
(800) 298-8924
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Companies similar to Etrailer

I recently ordered a Blue Ox BXW1004 via etrailer. From the beginning there where problems. Several days after I placed my order etrailer advised me that the BXW1004 was not in stock and was back ordered. I have an MBA and I can assure everyone reading this post that etrailer knew that this item was out of stock prior to my finalizing my purchase. Does anyone reading think that I would order any "back ordered" item from etrailer which I...
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1.4
I didn't like
  • Waiting so long for my order to be delivered
  • Used items
  • Attitude and failure to support the product they sold me
#957479