Anonymous
map-marker Ypsilanti, Michigan

Wait time to speak to someone over 20 minutes! Agents not knowledgeable

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Website question. No longer showing sales transaction with loss/gain info. Put on hold for 20 minutes to speak to someone.
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User's recommendation: Use Schwab

Anonymous
map-marker Cape Coral, Florida

Empty my account

I am 81 yrs.old and not very good at tech. I was attempting to close my acct. because I needed to have money for a health issue I am experiencing. There is no problem with your website---it is very complicated to actually close my acct. Any help you can give would be appreciated..
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User's recommendation: make sure you understand the features of the website.

Reino M Eom

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Verified Reviewer
| map-marker Seattle, Washington

They won't refund my initial deposit

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I opened an account with them approximately a year and a half ago with $100 deposit I've been trying to get my money back for about a year now because they close to my account that was all they're doing I was very busy when I opened it apparently I was supposed to verify to small deposits under a dollar made in my account by them to verify the account was mine and I forgot to do it and six months later or so I got a letter saying my account was closed I've been trying to get my $100 back ever since I've jumped through so many hoops and spend so much time on hold it's ridiculous now some *** named hungan is telling me they're not giving me my money back at all they've denied my claim and he refuses also to give me a supervisor they might as well have a mask and a freaking gun they are feeds if they close my account because of that they should have immediately refunded my money I have wasted probably 30 hours at least of my time trying to get this $100 they are the worst company I've ever dealt with I'm going to sue them and report them to everybody I can think of including the federal trade commission better business bureau attorney general anybody else I can think of they suck *** do not do business with these thieves do not deal with these thieves

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User's recommendation: Do not deal with the thieves

Reino M Eom

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Verified Reviewer
| map-marker Seattle, Washington

This company sold my $100 initial deposit I made it about a year and a half ago that was very busy at the time and I forgot I was supposed to verify the two small deposits under a dollar they made in

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I was very busy I forgot I even opened the account and I did not verify the deposits they made in my bank account that were under $100 6 months later I got a letter informing me my account was closed so for over a year now I've been trying everything I can to get my money back I have probably spent 35 to 45 hours at least on hold and submitting letters and statements and copies of my driver's license and my social security card through their secured website and I emailed them to their overnight address and still I have gotten nowhere as far as getting my $100 initial deposit back from them today I was told to buy some *** named hung nagin that they are not going to return it they have denied all my appeals for getting my money back and they are keeping it according to this a*****and he refused to give me a supervisor as well these jerk offs might as well have masks and guns it's straight up robbery he closed my account then you send my money back do not give these thieves your money do not trust them

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User's recommendation: Stay away from me trade

Anonymous
map-marker Omaha, Nebraska

No Customer Service

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There is a phone number for customer service but every time I call I wait on hold for about 30 minutes before getting annoyed and hanging up. There is no other way to contact this company. I am going to close my account and move on to another trading platform.
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User's recommendation: Look at other trading platforms

dongdong d

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Verified Reviewer

When retrieving the user ID, I need a social security code or tax ID, which I don't have

米没有打通电话,或者没人回应所以问题没解决214142****541********有347135****734513****345134****113534****134345****51345****
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Preferred solution: 联系etrade,找回账户id

Abdulkareem Rnr
map-marker Orinda, California

Wait time of 40 mins is fantastic.

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Been on hold for 40 mins to speak to CS person thus far. Longest wait times I ever encountered. No call back feature. Just listening to same crap song. I think Etrade Management should be forced to call their own customer service.run away
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User's recommendation: Quit

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ras Ettabia, Gouvernorat De Tunis

Pissed consumer help Service

Etrade - Pissed consumer help Service
Etrade - Pissed consumer help Service - Image 2
Etrade - Pissed consumer help Service - Image 3
hamadi makni To: Customer Support (Pissed Consumer) Tue, Jan 17 at 4:06 PM good morning , ... I just want to receive the kit contains the password and the account number, Zip-Code 13048, if it is possible of course & Otherwise, please accept my sincere greetings. Patricia Hamadi.
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Steve T Oci

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Verified Reviewer

E*Trade Will Take Your Money

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E*Trade froze my 3 accounts due to "unusual activity." I was told

the unusual activity was me depositing my employer's check

and that in order to unfreeze my accounts I would need to

submit a letter of intent along with a picture ID. I did what they

wanted but it wasn't good enough.

Then I was told that I

needed to submit proof that the check has funds. I can't do that

because I'm not my employer's bank, so they told me to submit

proof that I had earned the amount on the check. I did what

they wanted but it wasn't good enough. Then I was told that I

needed to submit proof that I earned the amounts of all of my

employer's checks deposited.

Additionally, I would need to

submit proof that E*Trade itself transferred my Roth IRA and the

money in my individual trading account from my previous

broker. I submitted everything they asked for.

Still not good enough. E*Trade has frozen and closed my

accounts and have stolen everything I entrusted them. I should have read the reviews and complaints on the BBB website.

If anyone has experienced something like this, please file a complaint against E*Trade with FINRA. I'm still fighting to get my money back.

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Loss:
$105000

Preferred solution: Full refund

User's recommendation: Stay away from E*Trade

siamak s Uec

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Verified Reviewer
| map-marker Roseville, California

Awful customer service

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Awful customer service Managers are not responded when ask for case escalation , long time waiting for simple action , they promised me multiple time for callback and I never receive call feeling like my asset are hostage in their hand and I can do nothing customer service managers rejected to even talk to me on phone and let me know why my account is not working
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User's recommendation: take your business somewhere with support .

Anonymous
map-marker Long Beach, California

Horrible customer service

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I have been with etrade for 15 years. One day I found out I cannot login to my account and I waited 2 hours to talk to someone from customer service. They told me my account was inactivated for unknown reason, and asked me to write an email and I did. I waited another month and got no response at all from etrade and I have to call again (2 hours wait) and they told me I need to send additional documents! I am planning to close my account after I manage to activate it again and who knows if there's gonna be another nightmare to close the account.
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User's recommendation: Expect 2 hours wait if you have to call them for anything!

JW G Uzv

Terrible customer service ... just waited over an hour to speak with someone - this was the 4th call-in needed just trying to get ETrade to process the instructions that had to be sent in in hardcopy

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ETrade is not acting on correspondence that they required I send in signed hardcopy by USPS. Has been 3 weeks since they received and still not addressed. Just had 4th call-in to customer service - EACH CALL required VERY LONG hold time before speaking with a representative. The hold time for today's call was over 60 minutes. When I asked the representative about this - he explained this is an improvement - they were running over 2 hour hold times last fall.
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Preferred solution: Better responsiveness

User's recommendation: LOOK ELSEWHERE

Anonymous
map-marker Saint Cloud, Florida

Bad Data

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If you like bad pre and post market prices and your account showing a Stock up $3.30 when its down -$2.89 its great if you want accurate Data it SUCKS BIG TIME !!! They have given me multiple heart attacks in the last 2 years. Its sad when Etrade shows a stock that moves about plus or minus $4.00 a day down-$17.60 and you have to go to Yahoo Finance app to see the actual price is -$1.28 HORRIBLE SITE switching to TD AMERATRADE
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Loss:
$1700

Preferred solution: Correct stock pricing

User's recommendation: No way

Anonymous
map-marker Ashburn, Virginia

Call waiting time ridiculous

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The company informed me (by email, not phone call) of placing a restriction on my account "due to suspicious activity" (no details offered). The restriction prevents any sort of money withdrawal from the account, including for stock or other purchases, but allows money deposits at any amount (!) The only way to remove the restriction is to call a phone number provided (no online secure communication available).

Having called the number several times and waited for hours without a response, my conclusion is that the company is holding my funds hostage without providing any explanation or solution. E*TRADE used to be a passably good company before the advent of no-fee trading and recently, the Mortan-Stanly take-over and the bear market. But now it is resorting to vile tactics to withhold customer funds.

Does not qualify as a broker anymore. Pondering legal action or account transfer if not able to communicate.

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User's recommendation: Consider another brokerage firm - avoid E*TRADE.

Stephano Fjm

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Verified Reviewer
| map-marker Akron, Ohio

Restriction on account

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Was on hold for over an hour to try to resolve my issue an it is still not resolved. They were supposed to contact me about my issue and no one has gotten back to me. If I could give a minus Id do that. Very pissed right now.
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Pros:
  • Representative was nice
Cons:
  • Customer service horrible
  • Lousy customer service failing to answer
  • Technical support

User's recommendation: None at all!!!