Will not honer contract cancellation with 120 dollar fee

My 19 year old son joined E-town swim and fitness toward the end of his senior year of high school. He was told that if he moved away for college he could cancel his member ship with no penalty. He moved to bowling green attending WKU and tried to cancel his membership. It seemed like everything was taken care of WRONG. The credit card is still being charged every month. When called they said the manager would have to take care of any cancellations. She is never there unless you don't work during the day and still not there everyday Monday - Friday. Someone else should be able to take care of this when she is gone. My wife called never there she emailed and was told there is a 120 dollar few to cancel. We have been trying to cancel this for 4 months which equals to more than the 120 dollars but still every month the same charge on the credit card. Even though the contract says you can cancel if you move there is a unknown fee of 120 dollars if though the person who signed him up told him there would be no fees. If you join this gym you better read everything on the contract because it also auto renews each year unless you come in a cancel. expect the 120 dollar cancellation fee if you let it roll over to another year. This place is poorly ran in this aspect. My family will never go back to this place again. I had been a member there for years but never again. I go to EAC now and have nothing bad to say there. Manager is there every day talking with people, his door is aways open.
View full review
ID
#982422 Review #982422 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Service
Etown Swim And Fitness Center Membership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article