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Updated on 01/31/2023

ETollFree

www.etollfree.net

(8 rated reviews) Is this your business?

What is your customer experience with ETollFree?

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ETollFree Overview

ETollFree has 1.8 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Recent recommendations regarding this business are as follows: "Good luck. I couldn’t get any service from them.".
Most users ask ETollFree for the refund as a solution to their issues.

View full overview ›

David F Qnh |

Fond Du Lac, Wisconsin

Another scam telephone company

Jan 31, 2023

1.0

Original review Jan 31, 2023

I tried to purchase a number and the website does not work and customer service does not answer. I tried to email and the email bounced. February 1, 2023 is my date of attempt.

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User's recommendation: Good luck. I couldn’t get any service from them.

john g Uyn

Don't buy it.

Feb 20, 2020

1.0

There service is bad. Wanted to disconnect a number and couldn't. Customer service doesn't speak English correctly. Horrible.

View full review

Loss:

$25

Cons:

Horrible service

Preferred solution: DISCONNECT

john v Qlt

New Philadelphia, Ohio

Quit calling me !!!!!

Jul 25, 2019

your number comes up on my phone and no one answers, so quit *** me !!!!!!!!!!!!!!!

View full review

Reason of review:

Poor customer service

Preferred solution: quit calling me !!!!!!!!!!!!!!!!!!!!!!!

Anonymous

Guest-1170154

Bad service and then require $25 to port out MY number

Jan 16, 2018

1.9

They require a minimum deposit of $25 which they draw from for your service. There is no accountability for wrong charges. You cannot understand the non-English speaking reps. You cannot get a refund. In light of their billing practices without accountability, we moved our service to another provider. Here's the kicker - when you go to port your number out, they charge a $25 RIPOFF FEE for me to keep my own number that I ported into there. The call quality was poor and there is nothing you can do but move elsewhere after you pay your $25 ripoff fee to move your number. AVOID THEM!! You have been warned. :)

View full review

Loss:

$25

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Guest-900900

Rocklin, California

They rob you!

Aug 15, 2016

1.0

Their refund policy is if your account balance is below $25, they wont refund any even if you have disconnected your service. I fight for it they then tell me to input more money to bring the balance above $25 so I can get all my money back. I did. I input another $25 and bring my balance up to around $40. They then told me you need wait 3-4 weeks for the refund. I waited and at the end of week 4, nothing happened. i contacted them again, they then tell me sorry only the $25 that you put in last time can be refunded. They still refuse to refund my other $13. my issues and concerns: how many of you are out there are victims like me, forced to leave them a few dollars and won't care to fight for it? If everyone is contributing them $10, how easy for them to collect a million dollar in no time? My second concern is they tell me to put in $25. and one month later, they give me the $25 back and says sorry no refund for whatever left How many of you have done this as well? If 10000 people giving them $25 and hoping for a refund for a month, how much free money they get? 250000? how much return they can get if they use this money to get more money? This is a huge spam. The owner is obviously an evil but very smart money grabber. Be aware! Do not step in this trap. I believe the owner deserve to go to ***. Getting ready to start a class action lawsuite, post your story if you are also a victim.

View full review

Loss:

$39

Cons:

Illegal
Dishonest business practice
Stealing customers money

Reason of review:

Problems with payment

Preferred solution: Full refund

2 comments

Guest-1725876

Aug 02, 2019

Can i is get the money back

Helpful

View more comments (1)

Anonymous

Guest-734538

Montreal, Quebec

They steal your money. It is a fake company.

Nov 14, 2015

1.0

For each minute they charge 25 cents. You will see your bill without to see which numbers called you and you are charged for what. They add extra minutes on your bill. The customer service phone number on their website is fake. It is always on voice message and they will never call you when you leave voice messages. They ask for minimum $25 deposit ,if you cancel your phone number they don't refund you. Their voip didn't work on desktop and my cell phone. They wasted my time a lot. Yes they say 99 cents for a toll free number because they want to make you involved after. Their customer service is terrible. Always the name was Sarah on their website chat . I give 0 out of 10 to this company. Do not trust this company to give them your credit and personal information.

View full review

Cons:

Billing practices
Unauthorized charges

Reason of review:

Pricing issue

1 comment

Guest-1285995

Feb 13, 2017

Hello,

We do apologize for any confusion, however many of your claims are simply false. I will address each here:

Our calling rates are never and have never been $0.25/minute. All of our calling rates are published on our website.

2. Our customer service number that is listed on our website is very real, and you do reach actual customer service agents from the hours of 8am-5pm CST. After hours, you can leave messages for a return call.

We do require a minimum account funding of $25, this has always been clearly stated on our website.

4. I cannot speak to your concerns over your phone number not working for you, since I do not have your name or account number in order to research this. I do apologize for any issues you experienced with your number not working. 5.

Our customer service is more than excellent, and that is an aspect of our company that our customers consistently appreciate and compliment. I apologize if your experiences did not mirror that.

Helpful

Anonymous

Guest-695424

New York, New York

Other Product Review

Sep 07, 2015

1.0

Bs company. Do not do business with thwm

View full review

Reason of review:

Poor customer service

Henny Ino |

Charlotte, North Carolina

Etollfree.net - a complete fraud with a crook of an owner

Oct 10, 2014

1.0

Unbelievable organization. We purchased a toll free number from etollfree 6 weeks ago. At that time we ordered an auto attendant for a cost of $89. At that time we were billed for that service. last week (6 weeks later) we called to discover why our number did not have an auto attendant, why the number got all circuits busy all the time, why the number rang open and never went to voicemail. At this time they finally put our auto attendant together and then changed us $49 + invoiced us for $111. This is a phone number we have NEVER used! When we called to dispute these charges, the owner yelled at us, cussed at us! Told us we were not worth his time and he was not going to listen to our MFing ***, wasting his time on the phone! Seriously! This company needs to be SHUT DOWN. Robert Wilson, Owner, is a fraud and simply a ***.

View full review

Loss:

$250

Cons:

Condescending owner
Unannounced charges
Product not delivered

Reason of review:

Poor customer service

Preferred solution: Full refund

Dewan Wsb |

Kingston, Ontario

No Issue

Jan 28, 2015

5.0

I beleive this company is amazing they also give you 100 free minutes they do not require a credit card or any type of payment for the first 100 minutes your with them and it is stated 2 cents per minute after the free trial is up and once the free trial is up you have to make a minimum deposit of 25.00 to your account and only what you use comes off the balance of the 25.00 you deposited in your phone account it is billed at 2 cents per minute any incomming calls which is quiet reasonable and i havent had any problem with them ive found this company to be the most honest over any of them i have dealed with

View full review

Reason of review:

Good quality

Contact Information

Website:

www.etollfree.net

Mailing Address:

777 Main St Ste 600

Fort Worth, Texas 76102

United States

Phone:

(866) 273-4639

Contact ETollFree Customer Service

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ETollFree

ETollFree Overview

Another scam telephone company

Don't buy it.

Quit calling me !!!!!

Bad service and then require $25 to port out MY number

They rob you!

They steal your money. It is a fake company.

Other Product Review

Etollfree.net - a complete fraud with a crook of an owner

No Issue

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