ETO Doors Complaints and Reviews
We have dealt with Esther, Cynthia,and Lucero, in the past 2 months trying to get screws to install our door that was made wrong. They all have lied and said the screws were "in the mail". We were just sent a bogus tracking number that UPS said does not exist. I wonder if the owner realizes what poor customer service his sales people are giving. We wish we had read all these poor reviews before ordering from them. They know we are stuck with...Read more
$20K order for modern home. - Front entry door - 2 - 42"x 96" doors and an accompanying transom. - Transom should have been 86" wide.... did not to think to check the dimension on the order sheet.... so surprise to us - they ship us a 74" transom instead of 86", and it is our fault for not catching their error. They won't replace it. We will never deal with them again. Stay clear of them.... customer service is awful! I should have known that...Read more
DO NOT ORDER FROM THESE GUYS. NON-SPACIFIC PERFORMANCE, HOLDING OF PAYMENTS AND GENERAL LEGAL GAMES, THE OWNER IS AN ATTORNEY AND SEEMS TO HAVE NO PROBLEM WITH CONTRAVERSY. THE SALES MAN NAMED CHISTOPHER FLAT OUT LIED TO ME ON SEVERAL OCCASSIONS. I HAD TO HAVE MY DOORS MADE SOMEWHERE ELSE AFTER 4 MONTHS OF THEIR INCOMPETANCE. I AM STILL FIGHTING FOR MONIES THEY IN-APPROPRIATELY CHARGED ME AND HAVE NOT REFUNDED. CUTOMER SERVICE...Read more
by anonymous #787288
Ordered ten doos; had them shipped to mountain building site in Tennessee. No problems, no defects, reasonably priced even after adding shipping costs (I choose all Clearance doors). Ask for Jural.
Eto Doors Review
by anonymous #668314
I was told that I would receive my 1 door slab in 7-10 business days. It has been over 30! Customer service (which is 1 person) never returns my calls. I was also charged in full for the door on the day of purchase. Most trustworthy companies don't charge until item has shipped. Buyers beware!
Absolutely horrendous ! If there could be negative start I would leave minus 5 stars ! This company is a disaster, believe every negative review you read, DO NOT ORDER FROM THIS COMPANY I ordered two doors, one being a dutch door. Door was delivered in pieces so I had not idea they built in wrong ! Yes they build a dutch door to open on the bottom! Yup, that's right, a dutch door that opens on the bottom ! I called them and got nothing but the...Read more
I ordered 2 solid mahogany doors from them and received cheap Chinese doors made of Palm wood. Not only were the doors not solid mahogany, they weren't even solid wood. I was told that the lead time on these doors was 6-8 weeks. The doors arrived over a month late and are useless. They gave some lame excuse about their machine being broken and that the doors were coming from overseas. They did not respond to multiple emails and calls. The...Read more
Never Ever order from ETO!!! I purchased a custom door that was LOST in shipping due to wrong address that production placed on door. I live in Columbus Ohio and door was headed to IRONDALE AL!!! Customer service acted as if my frustration was unwarranted!!! After 2 weeks floating between California and Georgia and a train...I received the door only to learn it was 2 inches too wide FOR A BRICK HOUSE!!! Contacted ETO FILED A CLAIM PROVIDED VIDEO...Read more
After seeing ETO's website I felt confident in ordering our new front door. A simple two-panel shaker that was implied it was in stock yet, I waited over six weeks for it. Upon its arrival I noticed a crack approximately six inches long. Upon further investigation there was more damage on the door, the frame was cracked and three out of four hinge areas has gouges out of the door beyond repair. I quickly noted on the receipt the damage and took...Read more
So about 2-3 months ago i contacted ETODoors.com we needed a long gate 19-20ft across, i got through there sales guy Darrell Johnson ETO Garage Doors Los Angeles: 1340 E. 6th Street, Los Angeles, CA 90021 I was given a price quote and everything was good, Darrel told me that he would email me a door with installation estimate but i never received it, so i waited a day or two and still nothing, so i decided to call back and see what was going...Read more
I purchased and installed a large residential entry door unit. It was installed and sealed to there specifications. Just 14months after delivery the door has excessively warped and shrunk. I called ETO customer service and they said since one year had passed, the door was no longer under warranty and they would not do anything to help with replacement. The customer service person was rude and insisted that it was an improper installation. I...Read more
I bought all my house doors here. They offered solid wood doors and they weren't but hollow doors with cheap finishes which are already peeling. They never answer emails, the "owner" finally called saying he was going to solve the problem and he didn't. He just never called again. Doors look nice on first sight but they are noy what I paid for. It is like buying a gold chain and getting a gold plated one. This company is a fraud! I will...Read more