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We have dealt with Esther, Cynthia,and Lucero, in the past 2 months trying to get screws to install our door that was made wrong. They all have lied and said the screws were "in the mail". We were just sent a bogus tracking number that UPS said does not exist. I...
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1.0
#960481
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ETO Doors - ETO - Customer service sucks!
$20K order for modern home. - Front entry door - 2 - 42"x 96" doors and an accompanying transom. - Transom should have been 86" wide.... did not to think to check the dimension on the order sheet.... so surprise to us - they ship us a 74" transom instead of 86", and it...
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#951889
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DO NOT ORDER FROM THESE GUYS. NON-SPACIFIC PERFORMANCE, HOLDING OF PAYMENTS AND GENERAL LEGAL GAMES, THE OWNER IS AN ATTORNEY AND SEEMS TO HAVE NO PROBLEM WITH CONTRAVERSY. THE SALES MAN NAMED CHISTOPHER FLAT OUT LIED TO ME ON SEVERAL OCCASSIONS. I HAD TO HAVE MY...
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Anonymous
Anonymous

ETO Doors through the leader ship of the owner, has maintained a level poor/non-existent customer service. So if you like being cheated, by all means use ETO Doors.408.280.1...

1.6
I didn't like
  • Whole exsperience
#936778
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Eto Doors Door Review

ETO Doors
#787288
5.0
Ordered ten doos; had them shipped to mountain building site in Tennessee. No problems, no defects, reasonably priced even after adding shipping costs (I choose all Clearance doors). Ask for Jural.
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Eto Doors Door Review

ETO Doors
#668314
I was told that I would receive my 1 door slab in 7-10 business days. It has been over 30! Customer service (which is 1 person) never returns my calls. I was also charged in full for the door on the day of purchase. Most trustworthy companies don't charge until item has shipped. Buyers beware!
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Absolutely horrendous ! If there could be negative start I would leave minus 5 stars ! This company is a disaster, believe every negative review you read, DO NOT ORDER FROM THIS COMPANY I ordered two doors, one being a dutch door. Door was delivered in pieces so I had...
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1.1
#905110
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ETO Doors - Horrible product.  Even worse customer service
ETO Doors - Horrible product.  Even worse customer service
ETO Doors - Horrible product.  Even worse customer service
I ordered 2 solid mahogany doors from them and received cheap Chinese doors made of Palm wood. Not only were the doors not solid mahogany, they weren't even solid wood. I was told that the lead time on these doors was 6-8 weeks. The doors arrived over a month late...
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1.0
I didn't like
  • Product
  • Customer service
  • Waranty policy
#885038
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Never Ever order from ETO!!! I purchased a custom door that was LOST in shipping due to wrong address that production placed on door. I live in Columbus Ohio and door was headed to IRONDALE AL!!! Customer service acted as if my frustration was unwarranted!!! After 2...
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1.9
#845493
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After seeing ETO's website I felt confident in ordering our new front door. A simple two-panel shaker that was implied it was in stock yet, I waited over six weeks for it. Upon its arrival I noticed a crack approximately six inches long. Upon further investigation...
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3.0
#654926
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So about 2-3 months ago i contacted ETODoors.com we needed a long gate 19-20ft across, i got through there sales guy Darrell Johnson ETO Garage Doors Los Angeles: 1340 E. 6th Street, Los Angeles, CA 90021 I was given a price quote and everything was good, Darrel told...
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I didn't like
  • No service
#654340
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I purchased and installed a large residential entry door unit. It was installed and sealed to there specifications. Just 14months after delivery the door has excessively warped and shrunk. I called ETO customer service and they said since one year had passed, the door...
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2.0
I didn't like
  • Waranty policy
#637803
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Contact ETO Doors

Headquarters Address:
ETO DOORS
1340 E. 6th St.
Los Angeles, CA 90021
Phone:
(888) 366-7386
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I bought all my house doors here. They offered solid wood doors and they weren't but hollow doors with cheap finishes which are already peeling. They never answer emails, the "owner" finally called saying he was going to solve the problem and he didn't. He just...
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I didn't like
  • Awful experience
#622798
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