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3.2 Based on 142 reviews
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  • Customers like
    • Inflight experience 12
    • Amazing inflight experience 3
    • Nothing to like about the experience with etihad airways 3
  • Customers don't like
    • Customer service 16
    • Airline service 15
    • Customer service unaware of rules 12
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I was travelling from SFO to Bangalore on 19th Feb '17. I had two check-in and one cabin baggage. Cabin baggage was weighing around 6kgs and dimensions were 55x38x28cm which is marginally higher as specified by Ethihad. In SFO it was allowed. Same bag I used generally with all other airlines. But at Dallas, I was refused to carry as cabin but forced to pay 320$ and made it as check-in. Airport check-in counter officials were very rude and due to... Read more

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I am a frequent flyer to Brazil today i had a very bad experice by your check in staff at Kochi international airport the first is their bad communication second i was carrying a bag as cabin baggage and they rejected it telling of over weight and i was purposely made to put in luggage as i have seen a lot of over weight baggage been taken in cabin as cabin baggage. When i asked your staff while boarding as i seen a lot of over weight baggage... Read more

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Etihad Airways the worst experience ever, obnoxious attitude and behaviour!!
1 of 2

I had booked my travel from Mumbai to London via Abu Dhabi via Etihad Airways and have had the most horrible and horrid experience I have had in my lifetime of travelling across the world on various airlines. NEVER will I ever travel on Etihad Airways; even if I was offered a free ticket! The ordeal started on Jan 3, 2017 when I was checking in with my luggage on a confirmed ticket from Abu Dhabi to London. I was in line for Check-in for about... Read more

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On the morning of 19thJauary 2017 travelling from Abu Dhabi to Manchester flight No EY 15 I was sat in row 43 J seat and for some reason the cabin crew had difficulty serving breakfast fro row 42 to approximately row 47. To my amazement the rest of the cabin had been served meal and even to the point finished meals long before the cabin crew got roun to serving me at approximately 05-12 hrs less than one hour prior to landing at Manchester. The... Read more

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Dear sir My name is DR KHALID FAROOQ RAZVI On recommendation from my friends and professional associates I along with my wife decided to fly your air lines We Had a flight from MADINA to HYDERABAD VIA Abudabi We flew BUSINESS CLASS no transport was sent to us in MADINA HOTEL AL SHAZA which was told to us so we took our own taxi at 2AM When we checked in and told the guy at the check in luggage as priority he did not and at HYDERABAD AIRPORT our... Read more

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We travelled on Etihad flight from London Heathrow to Cochin, India and ended up loosing valuables stolen from our checked in luggage. I know what Eithad would say that you should not carry it in the checked in luggage, the dispute is not here. The dispute is that, Etihad not willing to register the complaint and give me a Reference number so I can pursue it with my travel insurance. Its been 3 long months, and I have written to the Etihad... Read more

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We (a family of three) traveled by Etihad on our return from Hyd (IND) via Abu Dhabi to Washington DC on the 28th of Dec 2016. During our trip, as a family we ate together and took all necessary precautions to avoid sickness. We boarded the flight at HYD (EY275) hale and healthy. During both flights (EY275, EY131), i alone ate the on flight meals as my wife and daughter settled for fruit juice and a restful sleep. On arrival at IAD around 4:30pm... Read more

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I had the unfortunate experience of travelling with Etihad on 16 DEC 2017 from Munich, Germany to Lahore, Pakistan via Abu Dhabi. After waiting 5 hours at Abu Dhabi airport, I was told that I have been off loaded from the plane to Lahore as it was overbooked. This happened even though I was issued a boarding pass with a confirmed seat for this flight, which I still have as proof. The staff was extremely rude and not helpful in the least. They... Read more

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My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the flight attendants. But, the nicest experience on your Airline was meeting with Chef Tanish Kesavan. He personally described the menu, made a few "special" treats for us, and, checked back with us after each course to make sure we were happy! All of his food was delicious, and, the presentation was fabulous! He was nice enough to... Read more

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Etihad Airlines Hi My Name is Shafiullah Khatri I have flight on dated January 11-2017 from Manila Philippines to Karachi Pakistan with flight number EY421at 00:35a in Business Class. My E-Ticket Number is: Etihad Airways (EY) 6077904194916 I booked with Vayama Air Line Confirmation Code: YGFWLO I am disabled person I have Electronic wheel chair scooter for my mobility so I want to inform you in advance so you will aware and take required... Read more

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