Shatemah H

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Verified Reviewer
| map-marker New York, New York

Item still stuck at FedEx

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Etienne Aigner - Item still stuck at FedEx
Etienne Aigner - Item still stuck at FedEx - Image 2

My order date was 10/21. It has been stuck in transit since 10/24.

Etienne Aigner is no help because whenever i email them, i get an instant automatic response that is not helpful at all. Their chat option never connects you to a live person.

Their phone number doesnt even work/ ring. I just want a refund since you can clearly see that my items never arrived!

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Loss:
$300
Pros:
  • Cheap prices
Cons:
  • No accountability

Preferred solution: Full refund

User's recommendation: Nah

Carolyn S Akc

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Verified Reviewer
| map-marker Fayetteville, North Carolina

A refund that was iissued and customer service phone number was wrong

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Im not satisfied with this order refunding one of the pair of shoes i want the total order refunded n

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Preferred solution: Full refund

User's recommendation: No recommendation

Resolved
Jennifer H Xrm

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Verified Reviewer

Resolved: Archaic return policy

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Updated by user May 11, 2022

Company fixed the issue and I have been provided with full refund. They allowed my return.

I appreciate that. I do love the Aigner line bc of the quality and it isn't something everyone has in their closet..

Original review May 11, 2022

Bought shoes and a clutch. The shoes are too flat for my high arch.

The clutch clamp/toggle doesn't open. I was in the hospital septic during the 2 week return policy.

I have emailed asking for some resolution to the situation.

No response. Although I have bought Aigner purses for years, I will NEVER AGAIN

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Loss:
$180

Preferred solution: Full refund

User's recommendation: Just say no

Resolved
Angela H Xgs

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Verified Reviewer
| map-marker Saint Louis, Missouri

Resolved: I don't have a review. I just need my money to go back into my account. You guys have your merchandise back as of 5-31-22 but I don't have my money back yet. The return label is under my daughter's na

Updated by user Jul 15, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jun 15, 2022

I have been waiting for you guys to put my money back into my account for a bag i sent back over a month now. Why have i not received it yet?

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Loss:
$158

Preferred solution: Full refund

Denise B Esh
map-marker Shreveport, Louisiana

Wrong shoe

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Updated by user Jun 25, 2022

Still waiting for response to email

Original review Jun 25, 2022

I placed my item choice in my cart and since my credit card info was attached to my FB account (which I was unaware) the item was purchased. It was not the shoe I had selected.

I sent an email to EA and never received a response.

I attempted to return the item within the 14 days of receipt and it was rejected. Phone number is disconnected.

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Loss:
$67

Preferred solution: Full refund

Jennifer H Xrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Largo, Florida

Return

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Ordered a pair of shoes. During that time I was hospitalized and septic....

fast forward just today felt like trying on shoes and clutch I ordered. The clutch clamp toggle thing doesn't work. The shoes are way to flat for my high arch.

I cannot get a response and it's been past their archaic 14 day return policy! NEVER EVER AGAIN.

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Preferred solution: Full refund

User's recommendation: Do not spend your $ here

DeVona G

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Verified Reviewer

My 10% Discount Need Adding To My FIRST ORDER

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Good Day I placed an order today with your brand and this was my first order ever. I did not receive my 10% discount.

My order no.# is EA18287. Will you resolve this matter please.

Thank You,

De'Vona Gethers.

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Loss:
$36

Preferred solution: Price reduction

dale b Ueu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company does not answer my emails. Phone number bogess

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Ordered a purse online. My 3rd email to you.

No response. Did not get my 10% as promised. First time buyer.

Might be a last time buyer. PISSED......ORDER NUMBER EA 17266 PROMO CODE EAWELOME Dale Belenke 305-895-***** Cell 305-336-****

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Loss:
$12

Preferred solution: give me my discount ..........................

shelby f Uph
map-marker Lexington, North Carolina

need to make a return need shipping lable

was not what i wanted

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