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Verified Reviewer New Reviewer

A refund that was iissued and customer service phone number was wrong

1.0
Im not satisfied with this order refunding one of the pair of shoes i want the total order refunded n

User's recommendation: No recommendation.

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#3754578 Review #3754578 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Preferred solution
Full refund
New Reviewer

Wrong shoe

2.3
Update by user Jun 25, 2022

Still waiting for response to email

Original review posted by user Jun 25, 2022
I placed my item choice in my cart and since my credit card info was attached to my FB account (which I was unaware) the item was purchased. It was not the shoe I had selected. I sent an email to EA and never received a response. I attempted to return the item within the 14 days of receipt and it was rejected. Phone number is disconnected.
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#3704776 Review #3704776 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Loss
$67
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Resolved: I don't have a review. I just need my money to go back into my account. You guys have your merchandise back as of 5-31-22 but I don't have my money back yet. The return label is under my daughter's na

Update by user Jul 15, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jun 15, 2022
I have been waiting for you guys to put my money back into my account for a bag i sent back over a month now. Why have i not received it yet?
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#3672788 Review #3672788 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Loss
$158
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Resolved: Archaic return policy

5.0
Update by user May 11, 2022

Company fixed the issue and I have been provided with full refund. They allowed my return.

I appreciate that. I do love the Aigner line bc of the quality and it isn't something everyone has in their closet..

Original review posted by user May 11, 2022
Bought shoes and a clutch. The shoes are too flat for my high arch. The clutch clamp/toggle doesn't open. I was in the hospital septic during the 2 week return policy. I have emailed asking for some resolution to the situation. No response. Although I have bought Aigner purses for years, I will NEVER AGAIN

User's recommendation: Just say no.

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#3566234 Review #3566234 is a subjective opinion of poster.
Loss
$180
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Return

1.0
Ordered a pair of shoes. During that time I was hospitalized and septic.... fast forward just today felt like trying on shoes and clutch I ordered. The clutch clamp toggle thing doesn't work. The shoes are way to flat for my high arch. I cannot get a response and it's been past their archaic 14 day return policy! NEVER EVER AGAIN.

User's recommendation: Do not spend your $ here.

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#3566215 Review #3566215 is a subjective opinion of poster.
Location
Largo, Florida
Preferred solution
Full refund

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Verified Reviewer New Reviewer

My 10% Discount Need Adding To My FIRST ORDER

1.0
Good Day I placed an order today with your brand and this was my first order ever. I did not receive my 10% discount. My order no.# is EA18287. Will you resolve this matter please. Thank You, De'Vona Gethers.
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#2488500 Review #2488500 is a subjective opinion of poster.
Loss
$36
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Company does not answer my emails. Phone number bogess

1.0
Ordered a purse online. My 3rd email to you. No response. Did not get my 10% as promised. First time buyer. Might be a last time buyer. PISSED......ORDER NUMBER EA 17266 PROMO CODE EAWELOME Dale Belenke 305-895-***** Cell 305-336-****
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#2380717 Review #2380717 is a subjective opinion of poster.
Loss
$12
Preferred solution
give me my discount ..........................
New Reviewer

need to make a return need shipping lable

was not what i wanted
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#1749225 Review #1749225 is a subjective opinion of poster.
Location
Lexington, North Carolina

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