Etienne Aigner
Etienne Aigner Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etienne Aigner has a 2.2 star rating from 7 reviews; consumers are mostly dissatisfied. Rating mix: 86% unfavorable, 14% positive. Pros noted: cheap prices. Cons: no accountability, poor customer service and website, many request refunds.
Key Takeaways for Future Customers
- Read Etienne Aigner reviews for delivery and return experiences before buying.
- Expect medium price level and product variety but prepare for possible service delays.
- Contacting customer service may require persistence; refunds are a frequent resolution sought.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonresponsive email, disconnected phone, and chat failures.
- Return and refund delays reported; archaic 14 day return policy cited.
- Order fulfillment problems: wrong items or stuck shipments at FedEx.
Positive Feedback
Reviewers cite cheap prices and valued diversity of products.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etienne Aigner has a 2.2 star rating from 7 reviews; consumers are mostly dissatisfied. Rating mix: 86% unfavorable, 14% positive. Pros noted: cheap prices. Cons: no accountability, poor customer service and website, many request refunds.
Key Takeaways for Future Customers
- Read Etienne Aigner reviews for delivery and return experiences before buying.
- Expect medium price level and product variety but prepare for possible service delays.
- Contacting customer service may require persistence; refunds are a frequent resolution sought.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonresponsive email, disconnected phone, and chat failures.
- Return and refund delays reported; archaic 14 day return policy cited.
- Order fulfillment problems: wrong items or stuck shipments at FedEx.
Positive Feedback
Reviewers cite cheap prices and valued diversity of products.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Item still stuck at FedEx
- - Order date 10/21; in transit since 10/24; requests a refund.
- - Email responses by Aigner are unhelpful.
- - Chat won't connect to a live agent.
My order date was 10/21. It has been stuck in transit since 10/24.
Etienne Aigner is no help because whenever i email them, i get an instant automatic response that is not helpful at all. Their chat option never connects you to a live person.
Their phone number doesnt even work/ ring. I just want a refund since you can clearly see that my items never arrived!
- Cheap prices
- No accountability
Preferred solution: Full refund
User's recommendation: Nah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA refund that was iissued and customer service phone number was wrong
Im not satisfied with this order refunding one of the pair of shoes i want the total order refunded n
Preferred solution: Full refund
User's recommendation: No recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Archaic return policy
- - Shoes are too flat for my high arch.
- - Clutch clamp won't open.
- - I was hospitalized during the two-week return period.
- - No email response; I won't buy again.
Company fixed the issue and I have been provided with full refund. They allowed my return.
I appreciate that. I do love the Aigner line bc of the quality and it isn't something everyone has in their closet..
Bought shoes and a clutch. The shoes are too flat for my high arch.
The clutch clamp/toggle doesn't open. I was in the hospital septic during the 2 week return policy.
I have emailed asking for some resolution to the situation.
No response. Although I have bought Aigner purses for years, I will NEVER AGAIN
Preferred solution: Full refund
User's recommendation: Just say no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I don't have a review. I just need my money to go back into my account. You guys have your merchandise back as of 5-31-22 but I don't have my money back yet. The return label is under my daughter's na
Company fixed the issue and I have been provided with full refund.
I have been waiting for you guys to put my money back into my account for a bag i sent back over a month now. Why have i not received it yet?
Preferred solution: Full refund
Wrong shoe
- - The delivered item was not the shoe I selected.
- - Card linked to Facebook unknowingly, phone number disconnected, returns rejected, and no EA reply.
Still waiting for response to email
I placed my item choice in my cart and since my credit card info was attached to my FB account (which I was unaware) the item was purchased. It was not the shoe I had selected.
I sent an email to EA and never received a response.
I attempted to return the item within the 14 days of receipt and it was rejected. Phone number is disconnected.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- - I ordered shoes while I was hospitalized.
- - The clutch clamp toggle doesn't work.
- - There was no response, and the return policy is past 14 days.
Ordered a pair of shoes. During that time I was hospitalized and septic....
fast forward just today felt like trying on shoes and clutch I ordered. The clutch clamp toggle thing doesn't work. The shoes are way to flat for my high arch.
I cannot get a response and it's been past their archaic 14 day return policy! NEVER EVER AGAIN.
Preferred solution: Full refund
User's recommendation: Do not spend your $ here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy 10% Discount Need Adding To My FIRST ORDER
- - This is my first order with your brand (order EA18287).
- - I did not receive the 10% discount.
- - Please resolve this matter.
Good Day I placed an order today with your brand and this was my first order ever. I did not receive my 10% discount.
My order no.# is EA18287. Will you resolve this matter please.
Thank You,
De'Vona Gethers.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany does not answer my emails. Phone number bogess
- - Ordered a purse online.
- - This is my third email; there was no response.
- - Did not receive the 10% promo.
- - Order EA 17266; promo EAWELOME.
Ordered a purse online. My 3rd email to you.
No response. Did not get my 10% as promised. First time buyer.
Might be a last time buyer. PISSED......ORDER NUMBER EA 17266 PROMO CODE EAWELOME Dale Belenke 305-895-***** Cell 305-336-****
Preferred solution: give me my discount ..........................
need to make a return need shipping lable
was not what i wanted
Companies Similar to Etienne Aigner
Sash Bag
“I need to get a refund from the bag I bought for $59 because it does not fit my needs and Ive been...“
Jo Malone UK
“I bought a perfum on December 12, 2024. Today is January 9, 2025, and I still did not receive my...“
Orla Kiely
“No response to emails as they are even totally ignored. Products sent out very late and refunds are also...“
Normest
“Purchased a wallet and paid AUS$76.44, but it fell apart within six months. I wrote to the company and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.