Anonymous
map-marker Lenoir City, Tennessee

Just got hung up on 3 times.

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The wait starts you off at number 13th in line. When you become number one you get hung up on. If they are not there why not say so?
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User's recommendation: Start weeks ahead of schedule

Anonymous
map-marker Amsterdam, North Holland

AGEISM

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FIDUCIARY RESPONSIBILITY NEGLECT ELDER ABUSE HUMAN RESOURCE TREASURY SECURITY TAX FRAUD MURDER OF INNOCENT ELDERS
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Don R Cfn

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Verified Reviewer
| map-marker Loudon, Tennessee

Dissatisfied,Angry!

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Updated by user Aug 20, 2022

None

Original review Aug 20, 2022
Recently my wife had a doctors appointment and when the ETHRA bus came to pick her up and transport her they refused,because they said it was not a wheelchair accessible van.We made that clear to them that she was wheelchair dependent.Her info is in their computer!My wife had to cancel the appointment.They should not be in business.We had trouble with their cruelty before.But I dont know what other poor people will do that have no ride.
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Cons:
  • Hateful and cruel unreliable

Preferred solution: Apology

User's recommendation: Donโ€™t use them or tell THEM what YOU want.Report bad drivers!!!

Amber B Tuq
map-marker Gate City, Virginia

So at 2 oโ€™clock in the day you pay your CSBG workers to sleep? This one was sleeping and the other was in her office with the door locked. The probation lady knocked and tried to tell her I was there

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ETHRA - So at 2 oโ€™clock in the day you pay your CSBG workers to sleep? This one was sleeping...
So at 2 oclock in the day you pay your CSBG workers to sleep? This one was sleeping and the other was in her office with the door locked. The probation lady knocked and tried to tell her I was there but the door was locked and she yelled shed be out in a minute. 2 hours later I was still waiting.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Portland, Indiana

Lateness

I'm no impressed with one of the drivers, I got off at 330 yesterday and it was 5 before I was picked up, I got off at 11 today (and it was scheduled for me to be picked up) hear its 12 and still having to wait,
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Melissa E Xli

Very pleased with service of Miss Cheryl Raley. Very polite and professional and was able to take care of my business in a timely manner. I was Blessed.

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Updated by user Jun 04, 2022

My power was on within a hour

Original review Jun 04, 2022
My power was off and my husband and I had been separated. I moved back home and I am not a healthy person and he had not been working and she helped me get it set up to get it back on so I could have some heat and lights. God sent me a angel. God Bless Everyone of you all for helping people like me.
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Elmer Jones

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Verified Reviewer

Charge

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Updated by user Feb 02, 2022

Ethra didn't even call me to pick me up I had to call Ethra because I was really late for my appointment and couldn't go my doctor rescheduled my appointment because of Ethra

Updated by user Feb 02, 2022

Ethra has not been doing their job sometimes they don't pick you up and the time's the do pick you up now they are trying to charge people for rides even when the insurance pays for the ride to and from ware you need to go

Updated by user Jan 03, 2022

I'm don with Ethra they don't do their job and they scam people out of pocket money when there insurance pay's for the ride

Original review Jan 03, 2022
I had an appointment with my doctor today ethra charged me for a ried to and from my doctor and my insurance covers ethra if I didn't call ethra I would have messed my appointment its not the only time ethra has did this to me I had an appointment to go to Knoxville last month and I have missed that appointment and I had to rescedul do to ethra my insurance covers I'm letting my insurance no of this I can not depend on ethra
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Loss:
$6
Cons:
  • Difficult
  • Unreliable

Preferred solution: Full refund

User's recommendation: Don't depend on ethr

Catrina J
map-marker Sevierville, Tennessee

Complaint

I have repeatedly explained to these people were I live one driver comes to my home they others stop down at the bottom of hill I have repeatedly asked if they would call me fifteen minutes before arrival if they expect me to walk all they way down the hill they don't call when they get here they don't give me time to walk down before they take off a couple weeks ago the ethra driver called complaining about the cars in the driveway so we tried to tell her to back down to the next driveway for starters she was being very rude even though we have repeatedly told them that is not our home she said we should make sure there our no vehicles in driveway well that's not even our house those people had company and I can't make someone clear out there driveway when it's not even my house and if the driver would have drove up to my house there is plenty of room to turn around for another I was repeatedly told the driver couldn't contact the clients and that's the reason they didn't call me fifteen minutes before arriving so I could walk down but she can call me to complain that someone else driveway was full of cars and she couldn't turn around well that's not my problem if you had of called me ahead of time I could have walked down to the second drive before she got there so I canceled my ride cause she was very rude cause I walk down as a courtesy to them cause there to scared to come up the hill to my house and I know they can cause Colleen drives up here the others will not so this company can screw themselves *** jerks I'm tired of people rude *** *** not giving a crap about others I have trouble walking and I still tried cause they to scared to come up my hill and shirley calls and gets hateful about someone else's driveway I can't tell my neighbors they can't have company cause ethra needs to use your driveway you people need to get your *** together
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Preferred solution: Listen and work with your client

User's recommendation: Never ride with this company very rude drivers and office personel

Shirley G Uxa

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Verified Reviewer
| map-marker District 8, Tennessee

Ethra Has Gone To *** In A Handbasket

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I am aware you have to give Ethra 3 days notice, which is ridiculous to begin with. But I have experienced the VERY SAD following: Never make any appointments for Wednesday, because their dispatcher will not do her job on that day. You will not be picked up from appointments, and you are very lucky to just be picked up from your home to go to a doctor's appointment, to anywhere. I just made my appointments on other days. But recently I tried to make an appointment, and the person who works for their company tried NOT to set it up to the point I had to get angry. She set it up finally, but it was a lot of hassle to get her to do so. Then the information was inaccurate, so I had to get that corrected. I was told by the one who did not want to set up an appointment that I had to be ready for an hour ahead. So the driver showed up at 7:30 am, one hour and a half earlier than I was told they would come. Naturally ethra told me they had no drivers who could take me anywhere, so they wouldnt have to bother themselves at all.The driver did not call to say they were here, or when they were going to be,and I missed my appointment and had to set it up again, and they could not tell me the time of day when they could do so at first, and would not do it any earlier than the following Tuesday, 5 days later. So now you have to make your appointments for 5 days ahead apparently. Not 3, which is ridiculous, but 5 days ahead. Then they decide the day and time of your appointment, not you. You cannot go on that day? Ethra: It does not hurt us none, we like it that way. Now go away and dont bother us. This is how they acted when I had them on the phone, and yes, they blamed me for the messups due to what their employees did. This was a 9$ trip too, to get my rent money. Ethra does not care about their customers, nor even want to do their jobs even if it is a pay ride. Way above and beyond ridiculous.I told them the next place I move to, I would call Uber every time I needed a ride. I cant see well enough to drive, and have no one to take me anywhere. Anyone know of any other driving company besides Ethra who can take me from Tallassee to places in Blount county, please let me know, because I cant drive, and do not have anyone to drive me anywhere, yet need to get the rent money every month.Uber will not come to Tallassee, neither will Blount taxi, *(I live in the mountains)and I dont know any other driving companies. My email is angelinademystikalous@***.com
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Cons:
  • Inconvienient
  • Unprofessional
  • Incompetent
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Rocky Dki
map-marker Crossville, Tennessee

Don't make the dispatcher mad

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I Filed a complaint about getting to work late. And then I had 2 stays in the dark cold mist rain. 420 to 610 and good thing a friend come to pick me Up. The dispatcher regard for people well-being is sad. "But the drivers do care" We shouldn't be looked down on. I hope Santa puts the dispatcher on the naughty list.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Valsad, Gujarat

No use this app

ETHRA - No use this app
I have invest 5000/- in axis bluechip fund by easy money app and I had deduct my money in my account but not invest or not any proof so I have attach the proof to cut money in my ACCOUNT so refund my money.not
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malinda b Ryo

Ethra is sorry they dont know what they are doing they need

They,left me 3 hours waiting to go,home they have taken me off the schedule 3 times you need to get some help that was stupid leaving somebody for 3 hours I will not ever use them again
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Reason of review:
Poor customer service
Blain Ygg

ETHRA Transportation

I am boycotting ETHRA Transportation which is located in Tennessee. ETHRA gives people rides. I was kicked off their bus because I couldn't pay them until they took me to the bank. They refused to give me a ride because I couldn't pay up front. I've been riding with ETHRA for nearly twenty years and I've always paid them. That should've meant something to them but sadly, it didn't. When I talked to an ETHRA employee on the phone, she said that the driver was just following the rules but after being a very good customer for nearly two decades, they should've been a little flexible. I don't appreciate the lack of trust they have in me. What they did was unfair and insulting. I will never ride on their buses again.
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Reason of review:
Poor customer service
Anonymous
map-marker Cosby, Tennessee

Humanity needed

While I agree that their intentions are good it is very evident that there is no organization and drivers are over worked and underpaid. This lack of attention from upper management is carried down and negatively reflected on the customer. There is NO COMMUNICATION AT ALL. We are set up to ride routinely (same days, same time) for medical appointments. To make a long story short, customer is to be ready for pick up as much as 3 hours in advance. They may get picked up on time, they may get picked up late and sometimes, they wont get picked up at all. In our experience, we have never received a courtesy phone call and NEVER an apology. In fact, we've even been hung up on without so much as a hello. Unfortunately for us ETHRA is a needed option.
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Pros:
  • Concept
Cons:
  • Lack of communication
Reason of review:
Poor customer service

Preferred solution: call each pick up customer with eta/even if late or not coming at all can be dealt with when notified.

Randy J Llz
map-marker Washington, District Of Columbia

ETHRA

ETHRA stands for East Tennessee Human Resource Agency. It used to be a *** good transportation business. They are cheaper than a taxi service. They would take people to different counties here in East Tennessee. They would take people to medical appointments or to go shopping. This came in handy because I'm unable to drive. They did a few things that irritated me but I was able to live with it. At first people had to give them only 24 hours notice to ride in their vans. But then they started making people give them 48 hours notice and a short time later, they required 72 hours notice. They also doubled their prices. Now they will only take a person to go shopping within his or her own county. This was the last straw. There are no good stores in my county. The best store that's in my county is the Family Dollar. This is very unfair of ETHRA. My dad is going to take me to my medical appointments from now on and I've decided to never ride with ETHRA again.
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1 comment
Guest

I have a complaint about ethra they are not very good company they have taken,me off the list 3-times and blamed me they have left me 3 hours,waiting on them to come pick me home u wont ever use them again then sent me a letter and it said,I was on probation because they came at 9.30 wanting me to go 4 hours early something needs to do something about it but you wont I made a complaint that time you guys are sorry

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