Ethan Allen Complaints and Reviews
We bought two matching leather recliners. The leather was rated L-5 (highest rating L-7). After about 18 months, the headrest began losing its dark gray color, and underneath the exterior color was a LIGHT gray, telling me that the exterior color was APPLIED by some other process other than dying the leather. The swatch that came with the chairs showed a completely dyed dark gray color (false advertising??). And to top it all off, the leather is...Read more
hope that my experience could serve as a warning for all the future customers. Ethan Allen have a bad business ethics and sales hungry where they will promise and guaranty something to make a sale. People who's involved Store Manager : Sue Tuttle Sales associate: Xichuan Li (Show Li) Design Consultant: Britney Whitney My mother is in the market for some new couches for our living room, she doesn't really speak any English so when she was looking...Read more
I ordered 2 side kick glass top bunching tables from Ethan Allen based on a white wood sample board that the decorator showed me in the showroom. The store did not have the tables in stock to show me only the internet photos. When the tables were delivered they were a distressed finish - I was never informed by the sales associate that the finish was distressed - the sample board did not appear distressed. They refuse to take them back and say...Read more
Kitchen Table With Four Chairs Review
by anonymous #969589
1 of 1
In Two of four kitchen chairs the seat, seemingly a solid piece of wood but in reality made up of strips of wood glued together to simulate a solid slab, splt apart right alo g the glue lines....
Ethan Allen Bed Frame Review
by anonymous #947895
What a lousy piece of furniture. It squeaks like crazy and it took over a month to get someone to respond and make an appt to even look at it.
Ethan Allen Sofa Review
by anonymous #883334
Horrible!Do not purchase furniture from EA! I purchased north of $100k over the years and our latest purchase was an 8k sofa that both the fabric and cushions are defective. We were in contact with them within weeks and now 5 months later I'm still staying to get this resolved. It's so bad that I had to take to FB and even the media to get my money back. Buyer beware!
Other product Review
by anonymous #815896
I have bought many items from Ethan Allen and everything the delivery was retarded. They don't care about your schedule and are not willing to accommodate you. Will stop shopping at EA.
Bad quality: I bought a mirror with small decorative stars in the center. The stars fell off after 6 months. Bad design services: they recommended custom pillows and drapery. I was not convinced but I followed their advice. I didn't like the result; dull and not coordinated with the rest of the house. All my friends were surprised. "Did you really use a professional designer???". I am thinking of selling everything online.Read more
#964194 by anonymous
I was prompted to write this because I got an email saying "Make your home beautiful for the holidays" It is Nov. 20th unless the holiday is the 4th of July, there is no hope. We ordered furniture and an area rug on Labor Day. The furniture arrived as stated in 8-12 weeks-closer to 8 and well in time for Thanksgiving. When they delivered the furniture we were told the rug would arrive by the end of the year and now they are telling me Jan 17....Read more
I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from them and never...Read more
We purchased a sofa, recliner, and custom carpet from Ethan Allen almost three years ago. The carpet was low pile with a geometric design stitched on top. After a couple of months the top design began to "unstitch," and this progressed to the point that EA replaced the rug with a new one eleven months after purchase. Now two years after purchase it is unstitched again in places. This carpet cost almost $3,000 for an area rug. EA says the...Read more
Recently purchased the Riley desk. Assumed for $1000 dollars it would be a quality item. It is not. The finish looks cheap and the draw sticks out 1/2" from the frame (looks like it was designed to do this). Cheap, Made in China, rubbish. Will try and return but that means deailing with customer service. Frustrating because I could have paid much less for a similar quality desk. The company shouldn't market itself as a premium brand when this...Read more
Many years ago we made Ethan Allen purchases and very satisfied. Things do change. Last year made purchases from Watchung Ethan Allen store. We had asked salesperson a number of times if the living room furniture would fit and look right. Oh yes and yes. Well it doesn't look and fit right after spending approximately $8,000. We Had the manager come out with a sales associate who tried to persuade us it does. Bottom line - We think Ethan...Read more
First of all let me say that I have saved for a very long time to buy quality furniture. My family has been an Ethan Allen buying family. We have never really had issues and if we did they were taken care of. I quess times have changed. I had issues with my Chloe bed right away. There was a little section where the finish was worn off. Ethan Allen sent someone to fix it. Well, about a year later the spot where it had been fixed was all rubbed...Read more