This Agency and Website should be shut down IMMEDIATELY

1) eSynchrony may seem like a cheaper option to Lunch Actually on the surface. But it is highly possible that you may end up paying just as much or even more per date. Unlike LA packages that goes by number of dates, eSynchrony packages by number of months. eSynchrony packages allows unlimited dates per month. The sad truth is, other than your first date, whatever subsequent matches you have approved will NOT be coordinated for you. Since you have paid a lower amount S$900 for eSynchrony as compared to Lunch Actually S$4500 and above, the customer service level will be lower as well. eSynchrony has an even higher shortage of staff and almost all your queries and requests will NOT be attended to. LA consultants will still patronize you one in a blue moon though they do not give you any dates. eSynchrony consultants go Missing in Action. After both you and the other party mutually approved the firs date (which can be done through clicking a button in the eSynchrony website), just like LA, the eSynchrony consultant is suppose to coordinate a time and book a restaurant for both of you to meet up. After the first date, which you have perform acceptance, is a binding contract. You will end up with multiple pending dates waiting for coordination in the system for months till your 6 months package expires. You only go for 1 date and paid S$900. I urge the authority to look into this and shut this Lunch Actually and eSynchrony as soon as possible.
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ID
#1414575 Review #1414575 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Esync Online Dating
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

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