Manufacturer: Esurranty Category: Claims Clear all filters (9 of 9 reviews match)
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Thankfully I have esurranty! When I got to work, I filed a claim, filled out the claims forms and then faxed them into the claims department. Within 20 minutes I was contacted by a claims representative who walked me through the process and even offered to overnight...
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5.0
Product
Esurranty Cell Phone Claim
I liked
  • Fast claims
  • Customer service
  • Friendly staff
#1002991
Reply to reviews
If you have an expensive item -- DO NOT USE eSURRANTY. I sent in my iPhone 6 Plus w/ irreparable damage in October and was told the Claims Manager would handle the case. It is now January 18, I have no phone and the loaner phone I was given has been cut off. The claims...
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Anonymous
Anonymous

UPDATE: May 11, 2017. Still no phone. 3 times I've been told the phone was being sent - and I would receive an email when it shipped. Never happens. Emails and phone message...

1.4
Product
Esurranty Cell Phone Claim
I didn't like
  • Charged me to insure my phone and then stole the phone
#993597
Reply to reviews
I placed claim in September and they sent me a refurbished phone in October that has a loose power button and has audibly loose parts inside.It glitches every now and then and won't shut down to get out of the glitch. This started another lengthy process of...
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Anonymous
Anonymous

Did you ever get this resolved? I'm in the same boat. This company is a complete joke. I sent my phone to them in August. They will not return phone calls, emails, etc. I...

2.1
Product
Esurranty Cell Phone Claim
I liked
  • Price
  • Price in comparison to other 3rd party insurers
I didn't like
  • Service
  • Not responding
  • Lack of customer service
#972874
Reply to reviews
Stay away from these guys.They are a ripoff. They have had my phone for over 2 months and will not return it. Angelo is the guy that I have been working work. I have filed a complaint with the state insurance commissioner. Hope that they will shut these guys down. Read...
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1.0
Product
Esurranty Cell Phone Claim
I didn't like
  • Terrible
#970916
Reply to reviews
Esurranty has been my insurance company for the last year. I have had 2 claims with them and both claims were for a cracked screen. The first time, I sent my phone to them an they fixed it within 2 days and sent it back. They offered to send me alone phone to use while...
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5.0
Product
Esurranty Cell Phone Claim
I liked
  • How easy the claims process was
  • Ease of use
  • Service
#958515
Reply to reviews
It has been 3 months without any re-imbursement. Im glad i chose to bring my phone to apple myself .. it was fixed in a couple hours. IVe read that others have gone without their phones for weeks or months using esurranty. DONT TRUST THE CUSTOMER REVIEWS. THEY ARE...
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1.0
Product
Esurranty Cell Phone Claim
#944878
Reply to reviews

September 6 I lost my phone and as soon as I start the claim they took the money from my card without my authorization, the first week they did answer the emails and I even talk to Angelo the manager and now almost two months and no one answer the emails or the phone...
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Anonymous
Anonymous

Absolutely right,they are fraud and we should complain n write about them .I having same problem with them...

Product
Esurranty Cell Phone Claim
#942350
Reply to reviews
My phone was acting up and I put in a claim a month ago.I spent a weekend arguing with some one who kept confusing me with another claim. A week later I was sent a loaner and after 5 days I called and they needed signature. We have a secure mail room. They sent it to...
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1.3
Product
Esurranty Cell Phone Claim
#904106
Reply to reviews
I dropped my phone on a Wednesday night and it hit the corner of the table.The screen was cracked and it wouldn't turn on. I went online, filled out a claim and Thursday morning I was contacted by Sean and he had everything set up already. I went to the Apple store...
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5.0
Product
Esurranty Cell Phone Claim
I liked
  • How easy the claims process was
#879934
Reply to reviews