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very poor service. I would never recommend anyone to essuranty. their customer care is horrible and never answer the call. Even the so called claim manager never answered my call or returned the call. I filed for a lost iphone claim on 22nd Feb and as of today- 15th...
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1.7
#1021187
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Esurranty really knows how to treat me. I dropped my s6 and the front the back shattered. I submitted a claim online and within a few minutes after I sent in the firms I received an email with my repair options. They even offered to overnight a loaner phone to me....
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5.0
I liked
  • Price
  • Fast claims
  • Customer service
#1015464
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When I dropped my iphone in the driveway trying to get in the car on a snowy day, I was devastated because there are no apple stores near me. Thankfully I have esurranty! When I got to work, I filed a claim, filled out the claims forms and then faxed them into the...
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5.0
I liked
  • Price in comparison to other 3rd party insurers
  • Friendly staff
  • Overnight delivery
#1002991
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Insurance Review

Esurranty
#960270
Absolutely the worst! Stay away from this company! They never answer the phone and the only option you have is to leave voicemails that never get returned either. Read the reviews!! Absolutely Scam artists!
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Esurranty Claim Review

Esurranty
#778641
1.0
Worst everrrrr. Terrible communication and i have yet to recieve my refund months after their service, though they claim to have sent my money back
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Not very happy so far with this company. My major complaint right now is the service of the company. The claiming process is very unconventional. They want you to send your credit card information through a fax machine. Well I was not comfortable in sending my info. On...
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#1002700
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If you have an expensive item -- DO NOT USE eSURRANTY. I sent in my iPhone 6 Plus w/ irreparable damage in October and was told the Claims Manager would handle the case. It is now January 18, I have no phone and the loaner phone I was given has been cut off. The claims...
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Anonymous
Anonymous

UPDATE: May 11, 2017. Still no phone. 3 times I've been told the phone was being sent - and I would receive an email when it shipped. Never happens. Emails and phone message...

1.4
I didn't like
  • Charged me to insure my phone and then stole the phone
#993597
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Fraudulent company This company is the worst company when it comes to customer service. They give a run around as to why it's taking them a long time to fix the cell phone. The claim representative assured me that they will give me a new phone since they cannot fixed...
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1.3
#991237
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Every negative review lists the same complaints, they get your money and even charge you more, but NEVER pay you what they owe. I have been owed over $600.00 for a long time. They make continual false, unsupported claims as a reply to complaints. They never provide any...
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2.3
I liked
  • False feeling of security
I didn't like
  • Being scammed
#991001
Reply to reviews
I placed claim in September and they sent me a refurbished phone in October that has a loose power button and has audibly loose parts inside. It glitches every now and then and won't shut down to get out of the glitch. This started another lengthy process of...
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Anonymous
Anonymous

Did you ever get this resolved? I'm in the same boat. This company is a complete joke. I sent my phone to them in August. They will not return phone calls, emails, etc. I...

2.1
I liked
  • Price
  • Price in comparison to other 3rd party insurers
I didn't like
  • Service
  • Not responding
  • Lack of customer service
#972874
Reply to reviews
Stay away from these guys. They are a ripoff. They have had my phone for over 2 months and will not return it. Angelo is the guy that I have been working work. I have filed a complaint with the state insurance commissioner. Hope that they will shut these guys down....
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1.0
I didn't like
  • Terrible
#970916
Reply to reviews
Absolutely Horrible! Stay away. Read the reviews, this place has the worst customer service and no one ever calls you back or picks up the phone. Worst waste of money I've ever seen... Consumers beware!
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Anonymous
clicker

entered into a phone contract with Esurranty in May of last year, had a problem with our phone and submitted a claim, than were informed we needed to submit drivers license, I...

1.0
#960272
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