New Reviewer

No stars!!! Poor care of packages

Estes Final Mile - No stars!!! Poor care of packages
Estes Final Mile - No stars!!! Poor care of packages
Estes Final Mile - No stars!!! Poor care of packages
I received a package I ordered from Murphy Door. It was thrashed by Estes delivery. I called The # on the receipt and girl had nothing but excuses and said I should of not accepted package & call Murphy door to have them send replacement. In my opinion this company Estes does not take responsibility for the damages and the attitude is its ok to waste another companies product and a customers time. Lucky I called Murphy Door and they are willing to work with me despite Estes horrible service. I recommended to them to stop using Estes.
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ID
#1645424 Review #1645424 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Take care of products, dont cost other companies and customers time and money.
New Reviewer

DO NOT USE, GET A HORSE AND WAGON FIRST

I am not sure WHY there needs to be ANOTHER terrible review for this company, but it gets it off my chest. Where do I start, I guess the beginning. On Friday June 1st 2018 at 3:22 PM, I placed an order with Home Depot for 28 cases (560 sf) of hardwood flooring. I realize that the order was placed too late in the day for any action on that day, not a problem I have plenty of work to do before I need it. On Monday June 4th at 2:39 PM I received a shipping conformation that the delivery date would be Tuesday June 12th, perfect I can have a week plus for it to sit and acclimate to our humidity levels before installation. So needless to say Tuesday came and went, my day off from work was, while wasted, made the best of, calls to home Depot. After plenty of on hold time while they (Home Depot) were on hold with Estes Final Mile (I wish this was their FINAL mile). I got little to no answer as to WHEN the shipment would arrive, but I did secure a $150.00 credit due to the shipment being late and now holding up a remodeling project. On Sunday June 17th (yes Father’s Day) at 12:55 PM I receive an email from Estes Final Mile that the shipment is out for delivery. Okay, that seems odd, but due to the initial missed delivery date I say to my self GOOD. Cancel Father’s Day dinner and wait, because I was told I would have a four hour window. Wait til 9:30 to *** with this, I have to be up at 4 for work. On Monday June 18th at 3:00 PM I get another email from Estes Final Mile, my order has shipped, if anyone has seen Lewis Black and the shaking of the face and the jiggling cheeks, that is what I am doing. WTF yesterday it was out for delivery? More calls to Home Depot, another refund of $200.00 and now a delivery date of Friday the 22nd. 3 WEEKS! friggin weeks to come from North Carolina to Colorado, these people are not idiots, what we have here is “a walking abortion”. This review will be ALL OVER the web and I am sending an email to Richard Childress Racing questioning WHY he would have such a dismal company as a sponsor. IF ANY ONE I EVER ORDER FROM uses ESTES FINAL MILE they will not have my business. THIS COMPANY IS AN EXAMPLE OF WHAT IS WRONG WITH THIS COUNTRY, AND WHY WE ARE GOING ON THE ROCKS. There now I feel better, sorry it was so long, as long as my shipment!, Bill
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ID
#1295750 Review #1295750 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Estes Final Mile Delivery Service
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution

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