Estes Express Lines
Reviews and Complaints
Recent receipt of spa ordered from Costco.com
- There are no pros to this business from my standpoint
- Lack of keeping commitment
- Lack of communication
Preferred solution: I want a call from a manager so we can discuss fixing the internal lack of communication to prevent future customers from being inconvenienced like I was.
User's recommendation: Do not order large items from Costco.com if they are using Estes. They are horrible. Communication is nonexistent and incorrect when you finally talk to someone.
Delay on pick up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo warn others
- Abysmal service
Preferred solution: Apology
User's recommendation: Don't use Estes
Delayed delivery and no one knows where it is
I ordered furniture to be delivered June 4. June 4 tracking said June 7-It never came.
Called customer service and held for 20+ minutes to be told it was being delivered by train and not truck as originally noted. No one knows where the train is between Washington state and FL.
So my furniture is somewhere along 3000 miles of this country. Was told the terminal was closed, but I called and got through.
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE THIS COMPANY. They are not helpful!
Estes Express Lines, terrible service, did not deliver our products and claims they delivered
User's recommendation: Beware of this logistic company called Estes Express Lines
Estes Express Lines, terrible service, did not deliver our products and claims they delivered I hope they are just disorganized and not dishonest, a week ago we asked for the solution and proof of de
Shipment needs delivery
- Shipment was received in tucson on time
- Home delivery not responsive in timely manner
Preferred solution: Deliver product or service ordered
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Verified ReviewerTerrible Customer Service and shipping
Preferred solution: Deliver product or service ordered
Poor business
Preferred solution: Deliver product or service ordered
User's recommendation: There is no solution.
This is the worst delivery company!!!
User's recommendation: Use SAIA next time. They are always in time and have drivers who know how to drive.
Extremely late delivery..5 days late.
- Late delivery due to holding product for a week
- Custumer service
- Totally incompetent employees
User's recommendation: dont do it
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Verified Reviewer | Montville, New JerseyHorrible service
- Terrible customer service
- Delivery window does not get lived up to
- Not being notified of shipping problems
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Groveland, FloridaShipping of purchase from Sams
- Drivers give excuses that arent true for why they didnt deliver
- Delivery window does not get lived up to
- Horrible customer service and delivery
Preferred solution: WOULD LIKE MY PRODUCT DELIVERED.
User's recommendation: DO NOT USE THIS COMPANY THEY ARE HORRIBLE ABOUT SHIPPING
SUCKS
Preferred solution: Let the company propose a solution
User's recommendation: Don't waste your time with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad transfers
- Late delivery due to holding product for a week
Preferred solution: Apology
User's recommendation: I wouldn't use this company if it was free
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Hi Geri, we are so sorry to hear about the delay on your shipment. We are currently seeing unprecedented volumes of freight and are working as quickly and diligently as possible to get every shipment to their delivery locations.
Please send your 10-digit PRO tracking number to DeliverySolutions@estes-express.com so we can help look into this for you. Thank you.
I can see your response to my comment is a standard one, cut and paste, and not geared to my complaint. My frustration is not just about the delayed delivery, which as of today, June 12th, is still not delivered.
It is about your horrible customer service - While explaining my situation, I had 2 different people talk over me and could tell they were just reading their script and not listening or caring about anything I said. I was lied to about a terminal being closed but I was able to get speak with someone there a few minutes later. I was told from one rep that my item had not left the terminal and from another that it had left 4 days earlier.
To not know where merchandise is located is ridiculous - how do you not track the items? I still say this is a 0 star company, but can only give as little as 1 star review.
This is a standard cut and paste comment and not for an individuals complaint. You're better off not commenting at all instead of posting the same message to everyone. Not helpful.