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We are a small business and not getting paid legitimate damages by BIG companies like ESTES EXPRESS will wipe us out of business. Estes Express Lines DOT #121018 transported our freight ON 07/06/16 from 1100 Towbin Avenue, Lakewood, NJ to 807 Airport Access Rd., Unit D, Traverse City, MI. The fulfillment center (3rd party warehouse which warehouses 200+ companies)...
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Purchased several boxes of hardwood flooring at my local Home Depot and opted to have it delivered, received an email that my shipment was on its way and scheduled to be delivered on Thu or Fri, that changed on Fri afternoon to Mon or Tue. After three days of house arrest I called on Tue to see when the delivery is scheduled as we requested a delivery before 11 it was scheduled between 2 and 6, explained that this time slot does not work for me...
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1.0
I didn't like
  • Delivery window does not get lived up to
#962600
I purchased a product on eBay it was palletized and package to be shipped through Estes express on the delivery day they call me and tell me that one of their drivers was ill and they could not make the delivery can they reschedule to the next day I allow them to reschedule the delivery for the next day give me a window between 9 to 5 I called him at 2:30 in the afternoon they told me that the driver was an hour and a half away highway and then...
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Short Review for July 08, 2016

#879093
1.0
Horrible!!!! Never use again, my package has been there 4 days and im still trying to get it delivered. They keep saying they dont know why the truck hasnt been unloaded.
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Estes Express Lines Delivery Service Review

#867035
1.0
I have been waiting for 8 days for a shipment. Had contacted the company several times. No delivery and no call from driver as promised. Worst experience ever!
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Estes Express Lines Delivery Service Review

#840940
1.3
Can't believe they're still in business!! They have kept me waiting for days and they are very rude. They "guarantee" on time delivery, ya right!! I'll NEVER be doing business here again!!
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Estes Express Shipping Service Review

#726154
1.0
We had a $600 package that we waited and waited and waited for delivery on. I finally got a tracking update that said the package had been returned to sender! When I called to find out what was going on, they said they had called and left 6 messages to set up delivery. That was an outright lie! I received one call yesterday, which was a missed call, but no message was left.
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Terrible customer service! They held my package in their terminal for 4 days and never contacted me for delivery. I contacted them and the woman I spoke to was short with me. She told me they were waiting on paperwork and never called me back. I finally got a delivery appointment I had to take half a day off of work and they never showed up and never called to let me know. I called back and the guy who answered said he would check and see what...
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Waited for my scheduled delivery from 9am to 5pm. They never showed up. I called to see what happened they said they sent the package to their agent and it was not in their delivery area. I got transferred like 5 times. No one bothered to call me. Now they want me to set another appointment for delivery. Fat chance!!! I just wasted a whole day waiting for them. I cancelled the order. I should bill them for a whole day of work missed on my part....
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1.0
I didn't like
  • Delivery
#902505
Estes Express Lines is the worst trucking company there is. The management is dishonest and will lie about everything. They do not care about the danger that they put the public in and should be investigated by the transport services government services. The people that answer the roadside assistance calls are rude and will tell you anything to get you off the phone. There is person in their roadside assistance call center with a accent that is...
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Anonymous

Anonymous If you're calling their roadside assistance your either a driver for them or one of those teams contracted through another company. In the evening until the morning the RSA ph...

At 410 pm Monday 8-1-2016 a driver getting off frank rd to go west to his yard came down ramp which he had to yield gave no regard to me driving a loaded dump bucket I had to cut it hard to the right to avoid him while barely missing a bus full of handicapped children so sad a driver had to disregard safety for his own benefit his trailer number is 283572 pulling a double wont submit no more complaints next time I will call puco or d.o.t. I...
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Driver shows up to deliver a skid (10 rolls) of wall covering. ABSOLUTELY REFUSES TO DO ANYTHING EXCEPT DROP SKID ON STREET - LITERALLY ON THE STREET WHERE IT WAS SITTING! I am 53 years old and the rain is coming, black skies above! I have had SEVERAL other companies come and NO ONE has had a problem assisting me in making sure my freight was protected from the weather...we are in Colorado, raining every afternoon. This driver RUDELY REFUSES...
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This company is the worst, if you find out that where you order from is using this company to deliver your item please cancel you order. This company office in bklyn is the worst, they give you a delivery date you stay home to receive you purchase only to find out someone is calling you stating that they don't have you down for a delivery for that date. Meanwhile you confirmed the date. They give you another date telling you they will be...
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I didn't like
  • Anything about your company
  • Delivery
#884451
I NEVER would have ordered the chair from Babies R Us if I had known the AWFUL, HORRIBLE, ABSURD shipping company they used: Estes. The chair was delivered to the VA headquarters on a Wednesday, but Estes kept putting me off until Tuesday of the following week (I heard everything from, "They haven't removed it from the pallet yet" to "Our computer systems are down today"). Each time I spoke to them, they asked ME to call THEM back to make a...
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Anonymous

Anonymous This is unfortunately Estes Express Mission Statement. I went through the same thing. I canceled my order and recieved a refund through my credit card company.

1.0
I didn't like
  • Anything about your company
#879609