EssilorLuxottica
EssilorLuxottica Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EssilorLuxottica has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Used to be a good company.
Cons: Now slow to respond and indifferent to customer complaints.Recent recommendations regarding this business are as follows: "Be Cautious! High price does NOT guarantee quality or service!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EssilorLuxottica has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Used to be a good company.
Cons: Now slow to respond and indifferent to customer complaints.Recent recommendations regarding this business are as follows: "Be Cautious! High price does NOT guarantee quality or service!".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer
Defective Product & Defective After Sales Service
There has been no progress in this matter. The company's response has been one of indifference and a don't-care attitude!
We have sent them repeated reminders over the past several months.
Why can't the international principals impress upon the local staff to resolve this immediately? Seems to be a terribly sub-standard and poorly managed operation/company!
The performance of the lenses has not been satisfactory since the beginning and they agreed to redo it for us until a few months ago. Unfortunately, we could not avail of this offer immediately and have therefore asked them to make it available now, which they are ignoring.
[At the time of taking delivery, we also notified them that the coatings did not appear to be satisfactory. They assured us that everything was fine and did nothing about it at that time].
Now, the coatings on one of the lenses appear to be coming off, for about two months now, which we brought to the attention of Essilor and followed up with reminders, but the company, namely M/s Essilor will not respond or acknowledge despite having contacted the CEO's desk!
- Used to be a good company
- Now slow to respond and indifferent to customer complaints
Preferred solution: Redo the lens as a minimum!
User's recommendation: Be Cautious! High price does NOT guarantee quality or service!
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