EssilorLuxottica
EssilorLuxottica Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EssilorLuxottica has a 1.0 star rating from 1 review and overall customer sentiment is negative, with consumers mostly dissatisfied.
Positive Feedback
Customers note the company once delivered good products and premium lenses, suggesting prior quality and brand reputation in EssilorLuxottica reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or no responses from customer service and ignored after-sales requests.
- Reports of defective lenses and coatings failing despite premium price, raising concerns about value and refunds.
- High price level not matching service, creating billing and warranty frustration.
Key Takeaways for Future Customers
- Expect to investigate EssilorLuxottica reviews and ask about warranty and refund policies before purchase.
- Document communications and follow up persistently if customer service or membership/auto-ship questions arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EssilorLuxottica has a 1.0 star rating from 1 review and overall customer sentiment is negative, with consumers mostly dissatisfied.
Positive Feedback
Customers note the company once delivered good products and premium lenses, suggesting prior quality and brand reputation in EssilorLuxottica reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or no responses from customer service and ignored after-sales requests.
- Reports of defective lenses and coatings failing despite premium price, raising concerns about value and refunds.
- High price level not matching service, creating billing and warranty frustration.
Key Takeaways for Future Customers
- Expect to investigate EssilorLuxottica reviews and ask about warranty and refund policies before purchase.
- Document communications and follow up persistently if customer service or membership/auto-ship questions arise.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Defective Product & Defective After Sales Service
- - Essilor India lenses were unsatisfactory from the start and were to be redone.
- - Coatings on one lens have peeled for two months; no response.
There has been no progress in this matter. The company's response has been one of indifference and a don't-care attitude!
We have sent them repeated reminders over the past several months.
Why can't the international principals impress upon the local staff to resolve this immediately? Seems to be a terribly sub-standard and poorly managed operation/company!
The performance of the lenses has not been satisfactory since the beginning and they agreed to redo it for us until a few months ago. Unfortunately, we could not avail of this offer immediately and have therefore asked them to make it available now, which they are ignoring.
[At the time of taking delivery, we also notified them that the coatings did not appear to be satisfactory. They assured us that everything was fine and did nothing about it at that time].
Now, the coatings on one of the lenses appear to be coming off, for about two months now, which we brought to the attention of Essilor and followed up with reminders, but the company, namely M/s Essilor will not respond or acknowledge despite having contacted the CEO's desk!
- Used to be a good company
- Now slow to respond and indifferent to customer complaints
Preferred solution: Redo the lens as a minimum!
User's recommendation: Be Cautious! High price does NOT guarantee quality or service!
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