Essilor
Essilor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Essilor has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a 100% unfavorable distribution. Recent recommendation says not at all. No credibility. Reviewers value customer service and reliability but report issues with warranty acceptance; price level reported as medium.
Key Takeaways for Future Customers
- Check warranty card and PID activation details at purchase.
- Document receipts and inspect lenses before leaving the store.
- Expect to escalate customer service issues if lenses are scratched or faulty.
Negative Feedback / Risk Areas
- Customer complaints about missing warranty cards and unresponsive support.
- Reports of scratched or faulty lenses and difficulty obtaining returns or refunds.
- Poor dealer handling and slow resolution from Essilor customer service.
Positive Feedback
Reviewers say reliability and customer service are the most valued attributes, and price level is medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Essilor has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a 100% unfavorable distribution. Recent recommendation says not at all. No credibility. Reviewers value customer service and reliability but report issues with warranty acceptance; price level reported as medium.
Key Takeaways for Future Customers
- Check warranty card and PID activation details at purchase.
- Document receipts and inspect lenses before leaving the store.
- Expect to escalate customer service issues if lenses are scratched or faulty.
Negative Feedback / Risk Areas
- Customer complaints about missing warranty cards and unresponsive support.
- Reports of scratched or faulty lenses and difficulty obtaining returns or refunds.
- Poor dealer handling and slow resolution from Essilor customer service.
Positive Feedback
Reviewers say reliability and customer service are the most valued attributes, and price level is medium.
Mumbai, Maharashtra
Crizal lenses , the certificate given in my name, the PID number printed on the card is not responding, issued by the Mayekar store in Thane West Maharashtra-400602, India. No one is helping .
Need to change the spectacle glass, because with the same I have severe neck pain.
So i need help
Appreciate your help.No I can't
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent / Imcompetent service
- - Bought Varilux Comfort Crizal Sapphire glasses for 14500.
- - No warranty card; promised 5 more days.
- - Glasses have scratches; dealer blames a drop/pouch.
Dear Sir,
I, Dr. Swati Bapat, purchased Varilux Comfort Crizal Sapphire glasses worth 14500 INR on 26.06.2024. I received the delivery on 29.06.2004.
Upon enquiry, I wasn't given a warranty card. I was told I should have asked for it. Even after asking for it, I wasn't given one, being told it would take 5 more days.
Also, I would like to bring to your attention that the glasses have scratches all over. Being a Pediatrician and a doctor, I have exercised utmost care in using my glasses. The dealer has been dismissive, saying that I dropped my glasses and that the glass pouch has caused the scratches.
The glasses have been faulty, and I haven't been given an explanation or proper servicing for my glasses.
If this is the treatment given to doctors, I presume that the general public is given even worse service.
I didn't expect this from a reputable company over such a small issue.
I am confident there is someone in your company who can take action.
I am attaching the only bill given to me with scribbled handwritten information. The dealers name is Optics Plaza, Bandra East, Government Colony, Collector's office, Mumbai 400051.
I am expecting a response at the earliest convenience to my email.
Thank you,
Dr. Swati Bapat
Preferred solution: Full refund / Apology and action against the dealer
User's recommendation: not at all. No credibility
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Sirsa, Haryana
Want to return my lences and discuss problem
- - Faced a problem after purchasing lenses.
- - Multiple emails, unsatisfactory solution.
- - Trust in the brand remains, but the experience was poor.
I am facing problem . Ihave purchased lences and faced problem after so many mails company,is not sending satisfied solution. We have trust in your brand but this time we are not good experience .Hope for positive response for good future relations.
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