billy Yad

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Verified Reviewer
| map-marker Los Angeles, California

Not worth the money and horrible service

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Original review Nov 16, 2023
I don't know where to start with this train wreck of a building! Things people should know - they do credit reporting means they have an account they open on your credit report and report if you pay your rent or not monthly. In the lease this is not stated clearly and since it's a 50 page lease that applies to all of their properties it is not clear. NO one is here. Leasing agents are not on location so if something goes wrong good luck trying to get a hold of them. Pool and chairs are filthy! Cigarette butts all over the place. Pool has been sort of clean once the entire summer. Hot tub broke a couple of times. Tenants constantly have to report these things. Not our job! Dog *** all over the place. Fire alarms from *** Like 1940's bomb shelter loud a megaphone speaker is in the bedroom telling you to leave the building. False alarms have gone off at least 10 times or more since I've lived here less than a year. After signing the lease and day of move in no one contacted me as promised. I had to call numerous times and 3 hours later someone got back to me. Extremely unprofessional!! I finally get there and told my unit is unlocked. Maintenance guy was in there. What the *** I paid for a unit and maintenance is in there unauthorized. I end up switching units and still no keys. One of the leasing ladies had to bring them up. I don't feel like they have a handle on the way they are running the place. Cut to non-stop weed and cigarette smoke. Blasting music, and stomping around non-stop from the neighbors. It makes me sick every time I pay the rent for this dump. Maintenance has a few times just knocked on my door outside of appt time and disrupted me. Is this normal? Maybe for a ghetto apartment not the prices people pay here. They have overcharged me before and I had to provide all sorts of proof for the mistake they made. It's unacceptable! Garage is always dirty even after sending photos nothing has been done to clean it. So every time I have been asked for photos it's a waste of my time since nothing gets done. Automatic fan in the bathroom. Loud and is non-stop. It's ridiculous. Bird crap on my window I have asked for this to be cleaned nothing was done. The good reviews on yelp are BS. Leasing agents are part of some contest and badger you into providing a good review so they can win. I can't stand my unit and there are scratches on the cabinets, peeling, definitely not new. Amenities- missing remotes so no way to turn on the TV. Lounge chairs on the roof - FILTHY! Missing ball from fuze ball table. Pool sticks are on their last legs. Furniture could use a cleaning. No internet in music room even though this has been reported numerous times. When an elevator is out we need to be informed when it will be working again not have to beg for updates. When an amenity is not available you need to provide updates. VERY poor communication. I do not recommend this place to anyone!
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Preferred solution: Price reduction

User's recommendation: Move elsewhere

1 comment
billy Yad

Oh and you can hear the elevator voice calling out going up and down in my unit. It is that loud.

When using the business center it can be heard inside there too. It is unnecessary and really loud. When asked to turn it down I was given some mumbo jumbo.

I've lived in buildings with elevators before and it doesn't normally sound like a megaphone. I can't seriously with the incompetence and the gas lighting.

Deirdre F Csh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Belmont, California

Posted review and was retaliated against by staff

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Essex Property Trust - Posted review and was retaliated against by staff
Essex Property Trust - Posted review and was retaliated against by staff
Updated by user Oct 22, 2023

The company has not responded to multiple requests of settling these issues.

Original review Sep 25, 2023
I posted a complaint which I do not see listed and just now the staff came and threw dirt in our hall!
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Loss:
$20

Preferred solution: Apology

User's recommendation: Awful bullies

Oveta Pjz
map-marker Doylestown, Pennsylvania

Approved then denied

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How are you approved for housing and then they come back and say you're not approved I had an apartment number and everything when they changed who was working in the office I was all of a sudden not approved
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What Do Property Management Companies Do @ Interview with Property Management Expert

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Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

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