Essex Property Trust

Put hold 300 to hold apt on Wilton Regency #216 July 10 it's August 18, 2025. No detailed messages; no one is letting me know what's going on.

They keep saying they're working on the paperwork. Paperwork doesn't take more than 30 days. All I need is an answer. Are they going to give me the apartment, or do they not want me to have it?

If not, they need to give me my money back, and that's it. I just need an update, a detailed update, not saying they're still working on paperwork. Every time I talk to them, is there only just one person working for the whole apartment complex? If you guys are hiring, I will apply.

I have a lot of experience in customer service. I worked at Bloomingdale's for 10 years in customer service. All I want is someone to respond to me, not the leasing agent because all she does is take the paperwork and give it to our manager. I need to talk to someone that knows what they're doing.

My telephone number is 310-993-****.

Again, my name is Sonya Fredericks, and my number is 310-993-****. Thank you.

I don't know where to start with this train wreck of a building!
Things people should know - they do credit reporting means they have an account they open on your credit report and report if you pay your rent or not monthly. In the lease this is not stated clearly and since it's a 50 page lease that applies to all of their properties it is not clear.
NO one is here.

Leasing agents are not on location so if something goes wrong good luck trying to get a hold of them.
Pool and chairs are filthy! Cigarette butts all over the place. Pool has been sort of clean once the entire summer. Hot tub broke a couple of times.

Tenants constantly have to report these things. Not our job!
Dog *** all over the place. Fire alarms from *** Like 1940's bomb shelter loud a megaphone speaker is in the bedroom telling you to leave the building. False alarms have gone off at least 10 times or more since I've lived here less than a year.
After signing the lease and day of move in no one contacted me as promised.

I had to call numerous times and 3 hours later someone got back to me. Extremely unprofessional!! I finally get there and told my unit is unlocked. Maintenance guy was in there.

What the *** I paid for a unit and maintenance is in there unauthorized.
I end up switching units and still no keys. One of the leasing ladies had to bring them up. I don't feel like they have a handle on the way they are running the place.
Cut to non-stop weed and cigarette smoke. Blasting music, and stomping around non-stop from the neighbors.

It makes me sick every time I pay the rent for this dump.
Maintenance has a few times just knocked on my door outside of appt time and disrupted me. Is this normal? Maybe for a ghetto apartment not the prices people pay here.
They have overcharged me before and I had to provide all sorts of proof for the mistake they made. It's unacceptable!
Garage is always dirty even after sending photos nothing has been done to clean it.

So every time I have been asked for photos it's a waste of my time since nothing gets done.
Automatic fan in the bathroom. Loud and is non-stop. It's ridiculous. Bird crap on my window I have asked for this to be cleaned nothing was done.
The good reviews on yelp are BS.

Leasing agents are part of some contest and badger you into providing a good review so they can win.
I can't stand my unit and there are scratches on the cabinets, peeling, definitely not new. Amenities- missing remotes so no way to turn on the TV. Lounge chairs on the roof - FILTHY! Missing ball from fuze ball table.

Pool sticks are on their last legs. Furniture could use a cleaning.
No internet in music room even though this has been reported numerous times. When an elevator is out we need to be informed when it will be working again not have to beg for updates.

When an amenity is not available you need to provide updates. VERY poor communication.
I do not recommend this place to anyone!