New Reviewer

Resolved: Worst Customer support I have ever received

1.0
Esserman International Volkswagen - Worst Customer support I have ever received
Esserman International Volkswagen - Worst Customer support I have ever received
Esserman International Volkswagen - Worst Customer support I have ever received
Esserman International Volkswagen - Worst Customer support I have ever received
Update by user Sep 13, 2019

Lemon Law applied. Car is being repurchased by VW.

Update by user Sep 13, 2019

My latest update is as of 9/13/19. Unfortunately, I had to begin the lemon law process in order to get anything done.

I was finally able to get a response from VW in which they agreed to purchase the car back. This is bitter sweet for since my intentions all along was to keep the car, that is why i purchased it in the first place. The dealership gave me the run around without never really dealing with the issue. They blamed VW for not authorizing the repairs needed to make the AC work properly.

Shame on them both for not making the customer experience a priority, instead choose to blame me for the issue.

As a result, this leaves a real bad taste in my mouth for both organizations. Needless to say, my next car will neither be purchased at this dealership nor be a volskwagen.

Original review posted by user Jul 23, 2019
I’ve own 4 VW automobiles in the last 5 years. I purchased them all at the same dealership and have been relative pleased with the level of service. However, things have been very different with my lattes purchase of a 2018 Golf GTI. I’ve had trouble with my AC freezing up several times. The dealership has tried to figure out the issue, but to no avail. Between the dealers, Esserman International and VW they can’t figure out the issue. So, what do they do “sorry we can’t do nothing, please come pick up your car” are you kidding me? I’m now stuck with a new car that is not working properly and they refuse to either give me another car or fix this one. Whatever you do, don’t ever consider buying anything from VW, since they do not stand by their product and support the customer. This will be my last car I ever purchase from them and will encourage anyone to do the same.
View full review
Comment
Resolved
ID
#1597966 Review #1597966 is a subjective opinion of poster.
Location
Denver, Colorado
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
New Reviewer

Francisco Diaz Unprofessional

1.0
Never received a response about the unprofessional behavior from GM Francisco Diaz. To my understanding Francisco Diaz manipulated facts and reported no accurate response to a third party on behalf of Esserman International Volkswagen. The dealer and him cover each other by not taken responsibilities but manipulating the complaint system
View full review
Comment
ID
#1586104 Review #1586104 is a subjective opinion of poster.
Location
North Westside, Florida
Cons
  • Unprofessional management
  • Gm francisco diaz very disrispecful
Reason of review
Bad quality
New Reviewer

Unprofessional treatment from general manager Francisco Diaz

1.0