Essential Wholesale And Labs
Essential Wholesale And Labs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Essential Wholesale And Labs reviews indicate medium pricing and strong product diversity, but overall sentiment is negative due to repeated issues with customer service and exchange, refund and cancellation policy.
Positive Feedback
Customers value the diversity of products and range of offerings from Essential Wholesale And Labs.
Negative Feedback / Risk Areas
- Frequent Essential Wholesale And Labs customer complaints cite poor customer service and slow responses.
- Reports of shipping delays and inconsistent product quality compared to prior orders.
- Confusion or dissatisfaction with refunds, exchanges, and unclear testing details for oils.
Key Takeaways for Future Customers
- Check product samples and compare batches before bulk orders to avoid costly issues.
- Confirm refund and billing policies and clarify auto-ship or membership terms before purchasing.
- Expect medium pricing but prepare for potential customer service follow-up.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Essential Wholesale And Labs reviews indicate medium pricing and strong product diversity, but overall sentiment is negative due to repeated issues with customer service and exchange, refund and cancellation policy.
Positive Feedback
Customers value the diversity of products and range of offerings from Essential Wholesale And Labs.
Negative Feedback / Risk Areas
- Frequent Essential Wholesale And Labs customer complaints cite poor customer service and slow responses.
- Reports of shipping delays and inconsistent product quality compared to prior orders.
- Confusion or dissatisfaction with refunds, exchanges, and unclear testing details for oils.
Key Takeaways for Future Customers
- Check product samples and compare batches before bulk orders to avoid costly issues.
- Confirm refund and billing policies and clarify auto-ship or membership terms before purchasing.
- Expect medium pricing but prepare for potential customer service follow-up.
Turn one complaint into a collective action
Portland, Oregon
NOT THE SAME PRODUCT AS LAST TIME
- - Customer reports a batch issue with 5-gallon BB lotion.
- - Company says nothing is wrong after reviewing samples; customer disputes and will contact BBB.
A 5 gallon bucket of BB purchased last time and thin lotion this time! I provided a batch number they said they would look at it since they keep samples of each thing made and wrote me back to say sorry mothing wrong with it!
BS YES THERE Is look at the damn picture I sent yoU! THIS will be a call to the Better Business B. This is wrong.
And not the first time Ive had problems like this that cost me a lot of money because of their mistake
Anyone know of another company like this with better service? I would be very interested.
Thank you
Portland, Oregon
Essential wholesale
- - Poor, unhelpful customer service.
- - The staff seemed clueless and uncaring.
- - No details on oil quality or impurities.
- - I will not deal with them again.
There are so many excellent companies, why would anyone deal with the inconvenience of this lousy customer service. I won't deal with them anymore.
Their customer service is lacking in that there is an attitude of no one really knows what is going on and they don't care to the degree of other companies. Also, they do not post the details of their essential oil quality either. There is no way to determine the level of impurities in their essential oils.
The person I talked to could not answer that query in any depth. Other than there were no impurities, but no testing details were forthcoming.
ESSENTIALWHOLESALE.COM POOR CUSTOMER SERVICE!
- - Customer service is very poor.
- - Small orders wait days with no notice or empathy.
- - After 5 days of follow-up, shipments are delayed with excuses.
This Company, http://www.essentialwh..., is the worst company by far in customer service. First, let me tell you that if you have a small order, they will make you wait for so many days, WITHOUT NOTICE and EMPATHY.
They have very little concern for customers who order in small quantity no matter how loyal you are to them.
You can try and order from them, rest assured that, after 5 days of following up, they will give you a thousand and one excuses as to why your products have not been shipped. Not so worthy to buy products from this ESSENTIAL WHOLESALE, their CUSTOMER SERVICE SUCKS!
I've had a horrible time with these people. I ordered on 11/2 and as a mistake I left off my house number on the order.
Four days later they call me, and I call back within the hour with my house number. A girl took my order number, name, and full address and I could tell she was scribbling it on paper, not a computer. I was wary. That same evening I get a tracking number that it's shipped.
All good. Two weeks later I check the tracking and it doesn't exist. I email them and they say it hasn't been shipped because they are waiting for my house number. What??
So how did they get a tracking number? They come up with a bunch of lies about how a shipping label was made and then scrapped, but didn't think it was their job to tell me that it actually wasn't shipped.
So I give them my shipping address and ask them for expedited shipping and they write back seven hours later saying that our emails must have crossed and they've already shipped my stuff. How did they ship it if they didn't have my full address??
They are full of lies and avoid answering your queries when you call them out on their lies. I still don't have a tracking number from them even though they claim it's shipped. Meanwhile I am losing $100s this season because I can't get my order. I don't know if it's shipped, and even if it is, it will take a week and then sit in a warehouse over thanksgiving.
I've never been upset over an order from a company until now. Not only will I lose a ton of money, but the lies were just way too much, and I am gutted I have been treated this way. The compensation from them? $10 credit.
Like I ever want to order from them ever again?
:cry :? :cry
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HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!