Terrible Jeep dealership

Words cannot convey how bad my experience with Jeep Essendon has been. Do not go there. I took my Jeep Wrangler in for its 48,000 km service. While Essendon Jeep had the car they decided to undertake safety recall works (without asking me) which involved checking/replacing the steering column clockspring, steering wheel back cover and steering column shrouds. When I picked up the car I noticed the digital compass was no longer working - two electronic dashes appeared on the display where the compass direction used to be. I took the car back and after a number of days was told that it was ready for collection. The problem wasn't fixed, but I was informed that because I had put an after market radio/satellite navigation unit in the car that the compass would not have been able to work after the original unit was removed. I pointed out that the unit had been replaced some time ago and the compass had been working fine until the car was serviced. Apparently the tech expert at Jeep said that was impossible. The inference being I must be a liar. Then there was a $170 charge for calling me a liar. If you're wondering why I changed the original radio/satellite unit it was because the factory fitted one never worked properly - $2,000 well spent. For instance, driving from Geelong to Ballarat the navigation system thought diverting via Melbourne was a better option. I complained but got nowhere. I completed a lengthy customer survey from Jeep and invited them to contact me, but didn't hear from them. When I took the car in for its penultimate service I pointed out that paint was coming off the roof. The diagnosis was bird lime being left on the paintwork. I pointed out that paint was coming off on vertical areas of the roof - very hard for a bird to deposit there. I took the car for inspection at a repairer and Jeep were going to come back to me. Guess what, they didn't. In short, don't buy a Jeep and save yourself a lot of grief.
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ID
#927622 Review #927622 is a subjective opinion of poster.
Location
Essendon Fields, Victoria County
Service
Essendon Jeep Chrysler Dodge Car Repair
Cons
  • Customer service
Reason of review
Poor customer service
New Reviewer

Dodge Crysler essendon

I purchased a dodge caliber last year, it was doing good. Once I decided to go for a holiday and the car was on 100 speed and dropped power to 70 and slowed down. Was scary and I thought may b a minor problem, but I still informed service person at Werribee Crysler, he answered that just see if it happens again we will have a good look at it. After couple of months I was driving on a highway Melbourne to Adilade in 110 speed, then after driving for around 500 km the car dropped speed from 110 to 40 straight away.i had my whole family in the car n my small kid in the car. The car had no power at all.i was so lucky to pull the car on to the side. Called the road side *** n they advices me to reset the car. Then it was ok for 50 Kms n again dropped power.that was the worst situation in my life.they towed my car had it for a week n said the car is fixed now. But it was a dealer in Adilade, local dealer essendon Crysler said even he need to check the car. He said there is a problem in the car yet to b fixed and he gave me a date to come on December , for now keep driving. But the problem came back again on a free way. I m pissed of this now. I am going to the consumer affers as it is a life threatening situation not only for me but for my whole family.i am scared to drive the car again.
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ID
#362138 Review #362138 is a subjective opinion of poster.
Location
Melbourne, Victoria
Loss
$22000

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Essendon Jeep Chrysler Dodge Pros and Cons

Cons: Customer service

Summary

Essendon Jeep Chrysler Dodge is a dealership in Victoria, Australia that has a large model range of cars to choose from. Essendon Jeep Chrysler Dodge has variety of Chrysler, Dodge, Fiat, and Abarth models that the sale lot has been offering to a local Essendon Fields community as well as neighboring areas. Essendon’s inventory has a large collection of cars of different makes and colors allowing customers to choose the right vehicle. The dealership offers potential buyers a wide choice of both brand new and used cars by Jeep, Chrysler, Dodge, Fiat, and Abarth manufacturers.

Essendon Jeep Chrysler Dodge reviews and complaints

Essendon Jeep Chrysler Dodge is ranked 1681 out of 4365 in Dealers category

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