Esri
Esri Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Esri reviews show a 1.0 star rating from 1 customer and overall sentiment is negative; consumers report high price levels and dissatisfaction with the website and support.
Positive Feedback
The product worked initially for the customer and fulfilled their class needs before reinstall issues arose.
Negative Feedback / Risk Areas
- Esri customer complaints cite failed downloads and incomplete ArcGIS reinstalls.
- Repeated contact with technical support did not resolve the installation problem.
- Website usability and high pricing were called out as concerns.
Key Takeaways for Future Customers
- Expect potential website download or activation hurdles when researching Esri and contact customer service readiness.
- Consider license delivery method (webstore purchases) and confirm reinstall and support policies before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Esri reviews show a 1.0 star rating from 1 customer and overall sentiment is negative; consumers report high price levels and dissatisfaction with the website and support.
Positive Feedback
The product worked initially for the customer and fulfilled their class needs before reinstall issues arose.
Negative Feedback / Risk Areas
- Esri customer complaints cite failed downloads and incomplete ArcGIS reinstalls.
- Repeated contact with technical support did not resolve the installation problem.
- Website usability and high pricing were called out as concerns.
Key Takeaways for Future Customers
- Expect potential website download or activation hurdles when researching Esri and contact customer service readiness.
- Consider license delivery method (webstore purchases) and confirm reinstall and support policies before purchase.
Turn one complaint into a collective action
ArcGIS software is incomplete
- - ArcGIS worked after upload on Jan 20, 2015; a PC refresh deleted it and reinstall failed; admin access needed to enter the key.
I uploaded the ArcGIS on January 20. 2015.
It worked just fine. Today, I had to do a "refresh" to my computer and all software installed was deleted. I bought the product through Webstore @ UIC. So, I went to the website to download again the product, but I couldn't finish the installation.
I called 3 times customer support.
Three different technical asistants tried unsuccessfully to help me. I need the administration part of the software to entry my key and make this software work on my computer, which I need for one of my classes, which are not free.
- Expensive
- Poor customer care
- Poor quality
Preferred solution: Deliver product or service ordered
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I have spent multiple hours trying to download the student trial of ArcGIS Pro and have currently waited over an hour and 20 minutes on someone to help me. This is worse than Comcast. This program and its support team sucks!