Guy W Bai

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Inferior materials used in tightening nut for car wireless charger\holder

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I have tried to resolve this issue several times! It mast have fallen on deaf and unconcerned ears! This is the very last effort before I escalate EVERY opportunity possible to review and blog about this!
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Loss:
$75
Cons:
  • Non responsive

Preferred solution: A replacement nut for my wife's and my cars wireless chargers. HOPEFULLY made from at least nylon NOT PLASTIC! PLASTIC ONLY CRACKS EASILY!

Guy W Izk

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Defective wireless car charger

ESR Gear - Defective wireless car charger
ESR Gear - Defective wireless car charger - Image 2
Updated by user Apr 14, 2024

The company obviously DOES NOT CARE. Not only a out their customers, but also using quality materials! That was this entire effort was to bring to light!

Original review Apr 10, 2024
The plastic retaining nut on back of charger is either defectively manufactured orade from inferior material. It cracked without a phone being in charger, and can not be tightened! I would like to "try" and keep the 2 units, ONLY if some extra, better quality retaining nuts are expedited to me ASAP. Or I will return both to Amazon with corresponding reviews! Hopefully the replacement nut will be made from nylon or similar that will actually hold up for the functionality that it was designed for
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Loss:
$70

Preferred solution: Quality replacement part ASAP so charger can actually be used

User's recommendation: Ensure ESR has changed the PLASTIC retaining nut to nylon or something similar that can actually hold up and the holder function as advertised!

Jenny M Xoa

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Remove subscription

Made by mistake.. i do not play esrhub games please remove my subscription this is a mistake please cancel
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Loss:
$1

Preferred solution: Full refund

Corey Y Ufj

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Color options on all s22 models

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Updated by user Mar 21, 2022

This was the response from ESRDear customer, Thank you for your interesting. I am so sorry for such inconveniences caused I am sorry for the inconvenience.

I just got feedback that due to the 22Plus 's function performance is relatedly bad, so there is no such production plan for 22Plus in Black color in case it generates quanlity issue We apprecaite your understanding Sincerely,Daisy, ESR Support TeamThis is the most ridiculous response with lack of facts. The simple thing is they made the clear kickstand case and black kickstand case color options for the s22, and s22 ultra but only the clear for the s22 plus.

I have a black s22 plus and their clear kickstand case doesnt look as good as the black one and leaves finger prints all over it. This is just lazy and they have lost all my support.

Original review Mar 21, 2022
They currently only offer clear kickstand case for the s22 plus model. They need to make the black version available for the s22 plus. They currently offer it for the s22 and s22 ultra model.
I have a black s22 plus and the black kickstand case would match perfectly and would not leave finger prints.
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Pros:
  • Great quality
Cons:
  • Only one color option for s22 plus

Preferred solution: Let the company propose a solution

Mario D Tlr

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Phone call didn’t go thru

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ESR Gear - Phone call didn’t go thru
It's been almost 2 and half months since I place an order never received it tracking number does nothing
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order anything from these people

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