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Anonymous
map-marker Ciudad Obregon, Sonora

ESL - Order Processing Review from Ciudad Valles, San Luis Potosi

AI Highlights
  • - I placed an order with this company.
  • - No one answers the phone; I leave voicemails and emails.
  • - I am upset and concerned.

I placed an order with this company. Since then, no one ever picks up the phone, I leave voice mails with my contact info, I send them emails and I still haven't heard back from them. I'm very upset and concerned.

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1 comment
Guest

I have recently put in a complaint to the BBB in the Washington State location as I have not received my text book order. I have also contacted the credit card company with which I placed my purchase.

I am not happy with this outcome as I have used online services for many other text book and school related materials and have never come into fraud like this. I am concerned not only for me and my students but for other consumers who may be finding themselves in the same hole.

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Helpful
Improvement T

Do not buy from ESL.net

AI Highlights
  • - I ordered from ESL.net and paid for second-day delivery, but it did not arrive.
  • - I returned the unopened item via UPS and ESL.net refused a refund.

I ordered a product from the website of ESL.net on Wednesday, July 29, 2009. I selected their second day delivery option and paid extra for it.

This means the product should have arrived on Friday, August 31, 2009. I gave it until Saturday, August 1, 2009.

I had a very important meeting on the morning of Monday, August 3, 2009. The product had not arrived and was useless to me after that.

I no longer needed it and sent it back to ESL.net UNOPENED via UPS. The company refused to refund any of my money, even though they had the product in their possession UNOPENED.

Loss:
$187
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7 comments
Guest

ESL.net is a joke. I Found all the material I had ordered from ESL (which by the way I never got) you can buy with Cambridge.org they are great and a few dollars cheaper.

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Guest

I could not agree more! Do NOT order from this company.

They delivered wrong, outdated, and incomplete items, were rude about it when we complained. Stating "what difference does it make what edition you use?" ! We returned the items and they came back marked "undeliverable". I disputed the charge and got a credit from our card company, and then only they paid attention.

Now they keep sending us emails asking why we want a "chargeback" and acting like the whole thing never happened. If this is not a scam, it is the most incompetent company I have ever dealt with on the internet.

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1
Guest

My experiences with ESL.net were most unfortunate, and that is putting it mildly. The most astounding thing was not the lack of good service, the poor communication skills, or the overall absence of professionalism.

The most disturbing element was the malice of the ESL staff, who chose to remain anonymous.

No matter, there are plenty of places who do value their customers. If you want excellent customer service and product for ESL materials, try New Readers Press.

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1
Guest

ESL.NET DOES NOT COMMUNICATE -- THEY ARE LIKE A SCAM!@!!!

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1
Guest

I ordered a textbook from esl.net on December 3rd. By January, I still had not received it, although they charged my Visa on December 23rd.

I made three phone calls and sent two emails to esl.net with no response. I finally contacted the BBB. Only then did someone call me. The representative insisted that they had tried to contact me.

Pretty hard to believe.

He told me that the only way they could refund me was to send them an email requesting a refund. What kind of way is this to do business???

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Guest
reply icon Replying to comment of Guest-410971

Hello, im having the same problem. I am from mexico and am not familiar with BBB. Can you help me out by providing a number I can call?

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Guest
reply icon Replying to comment of Guest-879603

www.bbb.org

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