Receptionist Trutty hung up

Receptionist at Eskatons monroe longe told me she has to hangup cuz she couldnt answer my question inturrupted me as i was speaking didnt get to finish my question she was so rude she didnt know why i was calling because she wouldnt let me speak she got loud and said she needs to hang up so she hung up in my face i called back to get her name she said her name as she answered but then wen i said is your name trutty she tries to give me a fake name after i told her i making a complaint
View full review
1 comment
#731878

Dear Anonymous,

We are sorry to hear about your experience inquiring at Eskaton Monroe Lodge. We pride ourselves on providing the highest level of customer service to all of our consumers. We encourage you to call again and speak with our Executive Director and/or a team member to ensure your questions are answered. We are here to assist and we hope to hear back from you soon.

Eskaton Monroe Lodge Management

ID
#450653 Review #450653 is a subjective opinion of poster.

Eskaton needs better management

Eskaton advertises that there is a big lounge with television but in this case I was not allowed to turn it on because a "Bible Group" of three residents and three outsiders and two cowboys all dressed in black were reading out of the Bible that Obama was the Anti-Christ and those who voted for him in the apartment building were deluded! I just wanted to see the news on TV. The manager, Linda, was standing outside her office listening to the group praying for deluded tenants and she said I could not watch TV while the prayer meeting was going on. At that moment, a tenant named Mervin, who takes has two apartment, for some odd reason, stood up and pointed towards the upstairs units and shouted to me, "GO TO YOUR ROOM!" I walked towards him and let him know what I thought of him telling me where and when to go after begging me to join the group to the point that it was harassment! I don't know what will happen in this situation but I received a letter from management two weeks later saying I interrupted something and used profanity and that I will be arrested by the police if it happens again. The dictionary definition of "profanity" does not, in any way, apply to the word or the content of my response to "Mervin". There was no investigation or discussion with me on this incident! These two "managers" are calling me and knocking on my door and I expect they will barge in at any time and say they were worried about me and they had to do it. Whatever you have to do to get housing these days; be aware that there are managers out there who are on-site and have the keys to your apartment. These are people who could not get a job at Jack in the Box.
View full review
ID
#362808 Review #362808 is a subjective opinion of poster.
Location
Lakeport, California

Eskaton

They pay the employees as little as possible . It starts at minimum wage and many don't make more then $9-11 an hour except managers,you can make more working at the mall.The management makes a very good living and bonuses when they keep they are below budget.Prompting them to pay less,give less to residents in food,activities and extras. The hourly employees work so hard with little reward. There are better companies to work for ,the ED doesn't realize that Managers are not truthful about employees efforts. The work you to the bone and get no "thank you". It's a shame they have a decent reputation
View full review
1 comment
#583208

Eskaton Carmichael CA promised included outings and she could bring her walker. But when my mother showed up with a walker the driver refused her a ride.

The driver said she could not bring the walker. The mgmt insisted that the walker would not be an issue but they lie.

ID
#220927 Review #220927 is a subjective opinion of poster.
Location
Roseville, California

About

Eskaton Monroe Lodge Terms of Service
To read more: https://www.eskaton.org/glossary.html
Eskaton Monroe Lodge FAQ
To read more: https://www.eskaton.org/FAQs.html
Summary

Eskaton Monroe Lodge is a retirement facility located in Sacramento, CA. Eskaton Monroe Lodge is situated in Sacramento historic Land Park. The facility is a six-story building including 97 private apartments for its clients. Eskaton Monroe Lodge is also equipped with spacious lounges, community program rooms, elevator service. Residents of the Longue are offered with library service, TV and game room, beauty salon. Eskaton Monroe Lodgeis a property of 3-acre in total. Professional services provided within the facility include memory care, nursing and rehabilitation etc. Eskaton Monroe Lodge provides clients with home support services as well as a list of independent living solutions.

Eskaton Monroe Lodge reviews and complaints
Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article