Manufacturer: Esecuritel Category: Claims Clear all filters (8 of 8 reviews match)
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Worst Company I've ever dealt with.Denied claim because we only had "damage coverage and not malfunction coverage," even tough we supposedly purchased full protection. Web site idiotically non-functional. Long wait time on hold (other than when I had to change credit card numbers and that department answered right away!!). Representatives rude and unhelpful. Plus the onetime fees make the coverage meaningless anyway. This company should be...
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1.0
#988059
In 2014 I purchased an Iphone from Target and purchased the esecuritel insurance along with it. Since then I have paid 7.99 a month for the insurance and that totals 191.76. I have been attempting for 4 months to use the insurance. They say they have no record of me, the insurance claims or anything. They do however agree that they are charging my debit card monthly. When I told them I then wanted to end my insurance if they can't even find me...
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Anonymous

Anonymous When Target signed you up, they most likely put it under someone else's name. Maybe a spouse or friend? Everything that's Inputted from Target's system, is then available on e...

1.0
I didn't like
  • Customer service rep named mary
  • Rude customer service
  • Refused to let me speak to a manager
#938346

So i have this phone for a couple months, and one day the thing quit charging.I tried new cords, wiggled the thing, let it sit, you name it. I think to myself, "i have insurance! They can help because i pay them to do so!". Wrong. I file the claim, and no questions asked it gets denied. Just *** me, right? The list of issues they propose to insure seem to be a lie. Or a joke? Not sure. Bottom line is that these dicks are terrible at doing what...
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Esecuritel Cell Phone Claim Review

#905917
1.0
This is the worst insurance company ever! The first claim I filed, they sent me 3 (yes three) phones that didn't work. The 4th that finally did work took us 4 hours to get the phone working and that was a Verizon tech assisting us. The are denying a new claim for something that isn't my fault. I'm getting a run around from the entire company. Please save your money or just go buy AppleCare.
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eSecuritel that has never properly worked. The phone doesn't even have the numbers on the back of the phone to read off to customer service. I had been out of the country and busy with work that I haven't had time to dea with getting a new phone. Now that I have time I called customer service and they said I had to file a claim within 90 days to get a new phone at no charge. At this rate I may have just bought a brand new iPhone at retail price.
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If I could give them (-100) I would in the heart bid!!!! This is the WORTH EVER "INSURANCE COMPANY"... First of all I had to have luck to even get anyone on the line!!! Then I had to feel up the application with info that was already on there website, they said that it is 24 to 48 hours to "approve your case" and they will send you an e-mail, B.S> they never did that, nor they will update the status, they NEVER DID!!!! I was given 6 phone...
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1.0
I didn't like
  • Refused to provide service i paid for
  • Horrible customer service
#903331
My phone screen was damaged and put in a claim w/ eSecuritel. They promptly sent a replacement phone but did not put apt # on shipping label. After tracking UPS had it resent with a notice that I had 10 days to return or could be charged $200.00. After receiving I realized the replacement phone would not hold a charge very long. I was told I had to put in another claim which they denied because they said my dates didn't match. I had told them...
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my phone stop working, I made the claim intermediately, they informed me that they do not carry the same as mine (Sony Xpedia Z3), at the time purchasing the insurance I was told by the store that the insurance would replace my phone for the same (if Available) or a newer version if the phone was not longer available, they tried to replace it with a phone of lesser value , and I refused to take it, the person on the other side, told me she was...
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