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From start to finish it has been a complete nightmare trying to file a claim with Esecuritel. They're customer service is non-existent, in fact, they use a 3rd party call center who is unable to make decisions and has no business handling their claims. Email directly...
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I am a brightstar insurance agent over the phone FROM THE US, im currently working there, and i want to say that i hate my job because what they make us do is to make people's life miserable. Im there telling the client that i cant help them, because my higher level...
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#993526
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More like eSecuriHELL! My wife dropped a can on her phone screen and we were about to submit a claim with eSecuritel. Little did we know that we would endure 2.5 weeks of UNMITTIGATED ***. Starting with the fact that they immediately informed us of the $169 deductible...
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Short Review for February 13, 2017, Other

#1007230
Do not buy phone insurance.
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Esecuritel Website Review

#974932
1.0
I can not access our account to fileba claim. The site keeps saying an error occurred. Why am I paying for phone insurance if the company can not be accessed to honor their contract? Next stop: Verizon and the BBB. DO NOT USE THIS COMPANY! I should have checked the reviews instead of trusting Verizon to set us up with this insurance company.
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Short Review for November 01, 2016, Pc_exchange_policy

#946953
1.0
So far unsuccessful in trying to return old phone can I get an address to return or RMA being delayed
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Esecuritel Cell Phone Replacement Review

#934932
1.0
WORST CUSTOMER SERVICE AND INSURANCE COMPANY!!! Sent me a phone that didn't work and charged me ANOTHER $200 to get another refurbished phone even tHough it was the phone they sent me that didn't Work! spent $400 to have horrible refurbished phones sent to me! Spent hours on the phone multiple times a week to have nothing happen! Just horrible!
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My elderly mother purchased a flip phone in 6/14 and it was added to my account. I recently learned that she has been paying $4.99 a month for insurance on a phone that cost less than $100! I called ESH*TECH on 12/6 and cancelled the insurance. Was told she would get a...
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offconsumerpissed

offconsumerpissed Stop. Old people aren't automatically incapable of doing anything. If she requested and agreed to the insurance, good for her.

Worst Company I've ever dealt with. Denied claim because we only had "damage coverage and not malfunction coverage," even tough we supposedly purchased full protection. Web site idiotically non-functional. Long wait time on hold (other than when I had to change credit...
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I have paid on this insurance for over two years - yet the deductible if $169! I've already paid for the price of a phone. This past October, esecuritcel drafted $38.40 out of my checking account with no explanation. The money not due. I submitted copies of my bank...
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You can only file claim with acomputer & printer ! They will not send i mail hard copy afitdavit. Told me it was coming in mail then denied saying i could get in mail ! Now almost 2-plus months and several contacts to co. Now theyve stopped replying to my...
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1.0
#973189
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Made a claim with esecuritel, it took me almost three months to receive my phone. After the run around they gave me! Spent numerous hour lunches on hold, having my calls dropped and/or having rude associates. I've worked retail and know the lingo. They had literally no...
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Ok so this saga continues. We shipped the defective phone back on 11/12/2016 they received it on 12/18/2016. I called them to check on the status on 11/30/2016 and was told I needed to also send back the original phone along with the defective phone. Well I told them...
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#964689
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Contact eSecuritel

Headquarters Address:
Alpharetta, GA 30009
Alpharetta, GA 30009
Phone:
(855) 309-8342
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This is regarding my Phone Number ***-***-**89 My screen got damaged after enrollment. And My claim got approved on Nov 3 2016 after submitting many documents and calls. Then I got an email that I will be getting a Reimbursement Gift Card as they done have the phone...
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Anonymous

Anonymous Keep the gift car and your personal device. The insurance account is already cancelled. If they charge you 100 non return fee for the phone you claimed , you still gain from...

I didn't like
  • Customer service nightmare
  • Refused to let me speak to a manager
  • Rude
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