ALLAN M Oeq

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Verified Reviewer
| map-marker Midlothian, Texas

They wont replace crank the does not work, and told me not to return goal to the store

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BB goal won't crank down as intended, crank is broke and Co closed my ticket and refused to help. I have emailed several times and they say its assembled wrong, but it only goes together one way, and it was very expensive, and Granddaughter still cant use it.
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Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy this companys goals

James M Qso
map-marker Pigeon, Indiana

Unable to resolve simple table tennis part problem

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Purchased mid-size Stiga ping pong table through Amazon in late November. Escalade is their distributor and agent. The net posts did not properly attach to the table because they were too small. The table itself, otherwise, is well-built and nice to play on. Escalade's answer was to send me the exact same defective part. Several additional e-mails with photos and proof of purchase did not help. Just received different net posts from them for a much bigger table - does not resolve the problem at all. This has been going on for over 2 months. It could have been resolved with a simple phone call to me by a person at Escalade that is knowledgeable of Stiga tables. Very poor experience.
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Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Stay Away.

Anonymous
map-marker Folsom, California

Missing parts

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Customer service sent replacement parts.
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User's recommendation: Call customer service even though the wait time is over 30 minutes.

Anonymous
map-marker Folsom, California

Missing parts

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I finally reached customer service by phone. The sent replacement parts. Im now a happy customer. Thanks for your help!
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User's recommendation: Don’t give up!

Anonymous
map-marker Folsom, California

We were missing parts for a basketball game

Customer service is sending replacement parts! Yay!
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Bernard M Ueu
map-marker Stockton, California

I think I am getting ripped off.

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I just wanted instructions to put my tennis table together and now after I have paid all this money you want me to pay $1. If I don't get help I will turn this over to our attorneys.
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Loss:
$170

Preferred solution: Let the company propose a solution

Anonymous
map-marker Los Angeles, California

Looking for metal ball for roulette wheel

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they did not have it. i purchased somewheres else. they were very nice thanks
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jeff o Qch

Nothing

the actuator will not go up or down
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Loss:
$100
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

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