Escalade Sports Reviews
Escalade Sports Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Escalade Sports has 1.0 star rating based on 4 customer reviews; consumers are mostly dissatisfied with a 100% unfavorable distribution and repeated reports of unresponsive customer service.
Key Takeaways for Future Customers
- Check Escalade Sports reviews before buying and expect potential delays in support response.
- Confirm part compatibility and track shipments carefully to avoid missing or misrouted orders.
Negative Feedback / Risk Areas
- Frequent Escalade Sports customer complaints about poor customer service and long phone waits.
- Recurring reports of missing or incorrect replacement parts and unresolved defects.
- Issues involving billing, refunds, subscriptions and lack of timely communication.
Positive Feedback
Some customers received replacement parts and reported eventual resolution after persistence; product build quality was noted as acceptable in at least one case.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Escalade Sports has 1.0 star rating based on 4 customer reviews; consumers are mostly dissatisfied with a 100% unfavorable distribution and repeated reports of unresponsive customer service.
Key Takeaways for Future Customers
- Check Escalade Sports reviews before buying and expect potential delays in support response.
- Confirm part compatibility and track shipments carefully to avoid missing or misrouted orders.
Negative Feedback / Risk Areas
- Frequent Escalade Sports customer complaints about poor customer service and long phone waits.
- Recurring reports of missing or incorrect replacement parts and unresolved defects.
- Issues involving billing, refunds, subscriptions and lack of timely communication.
Positive Feedback
Some customers received replacement parts and reported eventual resolution after persistence; product build quality was noted as acceptable in at least one case.
Tried to call but there's no answer, emailed also but have heard nothing
- - Order shipped to my address instead of my son's.
- - I paid $250 for shipping to my address.
- - Attempts to change address and contact have been ignored.
I went to order for my son, put in all the information, along with my credit card. I saw on the computer, the order came from my address and the shipping was going to my address.
I paid $250 for shipping and want it to go to my sons. I wouldn't have paid the money to ship it if I had known it was scheduled to come here, and I have to get it to my son.
They don't answer my phone calls nor emails.
I had tried to change the address from my address to my sons.
I haven't heard back from anyone. I have gotten emails only to say I have a ticket number and someone will get back to me to help me soon.
I kept trying to call and emailed but, I've yet to get a call or email back.
At this point I have no idea if it is coming here or to my sons home.
NO ONE has called me, and if I don't receive a call or email soon, I am going to have to try another means to get this company to respond to me.
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Verified ReviewerThey wont replace crank the does not work, and told me not to return goal to the store
- - The BB goal won't crank down as intended.
- - The crank is broken and there is no help offered.
- - They closed my ticket and claim assembly is wrong.
BB goal won't crank down as intended, crank is broke and Co closed my ticket and refused to help. I have emailed several times and they say its assembled wrong, but it only goes together one way, and it was very expensive, and Granddaughter still cant use it.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy this companys goals
Pigeon, Indiana
Unable to resolve simple table tennis part problem
- - Purchased a mid-size Stiga table via Amazon in November.
- - Escalade is the distributor; net posts were too small and later posts did not fix it.
Purchased mid-size Stiga ping pong table through Amazon in late November. Escalade is their distributor and agent.
The net posts did not properly attach to the table because they were too small. The table itself, otherwise, is well-built and nice to play on. Escalade's answer was to send me the exact same defective part. Several additional e-mails with photos and proof of purchase did not help.
Just received different net posts from them for a much bigger table - does not resolve the problem at all. This has been going on for over 2 months.
It could have been resolved with a simple phone call to me by a person at Escalade that is knowledgeable of Stiga tables. Very poor experience.
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Stay Away.
Folsom, California
Missing parts
Customer service sent replacement parts.
User's recommendation: Call customer service even though the wait time is over 30 minutes.
Folsom, California
Missing parts
I finally reached customer service by phone. The sent replacement parts.
Im now a happy customer. Thanks for your help!
User's recommendation: Don’t give up!
Folsom, California
We were missing parts for a basketball game
Customer service is sending replacement parts! Yay!
I think I am getting ripped off.
I just wanted instructions to put my tennis table together and now after I have paid all this money you want me to pay $1. If I don't get help I will turn this over to our attorneys.
Preferred solution: Let the company propose a solution
Los Angeles, California
Looking for metal ball for roulette wheel
they did not have it. i purchased somewheres else. they were very nice thanks
Nothing
the actuator will not go up or down
Preferred solution: Deliver product or service ordered
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Ma’am this is probably too late, I’d return whatever you bought and reorder it. Just use your son’s address as the address on the whole ordering process.
Hopefully this helps, I know it’s a bit of a process I’ve had similar experiences with other companies and ended up doing what I explained. Even though you shouldn’t have to sometimes that’s just how the ordering process is.
Correction: “Ma’am or Sir” Don’t know why my phone did that but my apologies