Escalade Sports

BB goal won't crank down as intended, crank is broke and Co closed my ticket and refused to help. I have emailed several times and they say its assembled wrong, but it only goes together one way, and it was very expensive, and Granddaughter still cant use it.

User's recommendation: Do not buy this companys goals.

Purchased mid-size Stiga ping pong table through Amazon in late November. Escalade is their distributor and agent. The net posts did not properly attach to the table because they were too small. The table itself, otherwise, is well-built and nice to play on. Escalade's answer was to send me the exact same defective part. Several additional e-mails with photos and proof of purchase did not help. Just received different net posts from them for a much bigger table - does not resolve the problem at all. This has been going on for over 2 months. It could have been resolved with a simple phone call to me by a person at Escalade that is knowledgeable of Stiga tables. Very poor experience.

User's recommendation: Stay Away.

Customer service sent replacement parts.

User's recommendation: Call customer service even though the wait time is over 30 minutes.

I finally reached customer service by phone. The sent replacement parts. Im now a happy customer. Thanks for your help!

User's recommendation: Don’t give up!

Customer service is sending replacement parts! Yay!