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New Reviewer

They wont replace crank the does not work, and told me not to return goal to the store

BB goal won't crank down as intended, crank is broke and Co closed my ticket and refused to help. I have emailed several times and they say its assembled wrong, but it only goes together one way, and it was very expensive, and Granddaughter still cant use it.

User's recommendation: Do not buy this companys goals.

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ID
#2497937 Review #2497937 is a subjective opinion of poster.
Location
Midlothian, Texas
Preferred solution
Deliver product or service ordered
New Reviewer

Unable to resolve simple table tennis part problem

Purchased mid-size Stiga ping pong table through Amazon in late November. Escalade is their distributor and agent. The net posts did not properly attach to the table because they were too small. The table itself, otherwise, is well-built and nice to play on. Escalade's answer was to send me the exact same defective part. Several additional e-mails with photos and proof of purchase did not help. Just received different net posts from them for a much bigger table - does not resolve the problem at all. This has been going on for over 2 months. It could have been resolved with a simple phone call to me by a person at Escalade that is knowledgeable of Stiga tables. Very poor experience.

User's recommendation: Stay Away.

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ID
#2419526 Review #2419526 is a subjective opinion of poster.
Location
Pigeon, Indiana
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

Missing parts

Customer service sent replacement parts.

User's recommendation: Call customer service even though the wait time is over 30 minutes.

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ID
#2235184 Review #2235184 is a subjective opinion of poster.
Location
Folsom, California

Missing parts

I finally reached customer service by phone. The sent replacement parts. Im now a happy customer. Thanks for your help!

User's recommendation: Don’t give up!

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ID
#2231522 Review #2231522 is a subjective opinion of poster.
Location
Folsom, California

We were missing parts for a basketball game

Customer service is sending replacement parts! Yay!
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ID
#2229674 Review #2229674 is a subjective opinion of poster.
Location
Folsom, California
New Reviewer

I think I am getting ripped off.

I just wanted instructions to put my tennis table together and now after I have paid all this money you want me to pay $1. If I don't get help I will turn this over to our attorneys.
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ID
#1980245 Review #1980245 is a subjective opinion of poster.
Location
Stockton, California
Loss
$170
Preferred solution
Let the company propose a solution

Looking for metal ball for roulette wheel

they did not have it. i purchased somewheres else. they were very nice thanks
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ID
#1924953 Review #1924953 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Nothing

the actuator will not go up or down
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ID
#1778584 Review #1778584 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Deliver product or service ordered

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