Product: Esalon Website Clear all filters (2 of 2 reviews match)
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2.8
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I love the product.But their website and customer service have made me go elsewhere. You can't change your profile once you have completed it. You can't order more than one choice of hair color. Once you have placed an order, you can't change your haircolor choice...
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4 comments
Anonymous
#1355997

I read your reviews, and I did not like them. Please delete all my info and profile. Do no send anymore emails. Thankyou!!

Review
#1079442 Review #1079442 is a subjective opinion of poster.
Product
Esalon Website
Pros
  • Product
Cons
  • Customer service and their website
Reason of review
Poor customer service
Preferred solution
Allow customers to change their profile, get a more friendly user website.
Love the product, hate the customer service and misleading website. Made my first order in June and was very happy with the product. However, when my second shipment in July arrived it did not include the applicator brush. Which is shown on the website to be included...
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2 comments
Anonymous
#1201277

So why are you making a big deal out of a $1.25 brush? Why didn't you save the first one?

Review
#890013 Review #890013 is a subjective opinion of poster.
Product
Esalon Website
Reason of review
Poor customer service

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts