Product: Esalon Customer Care Rating: 3 Stars Clear all filters (2 of 16 reviews match)
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Product:
Rating:
2.6
Details
I have asked these people 4 times what color they are sending me.I originally asked for suggestions and they didn't answer. They just threw together something and sent it out. I literally have NO idea what or why they are sending this to me. And yes--customer service...
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2 comments
eSalon
#1383376
eSalon Verified Representative

Hi tiffin2la,I'm Monica, eSalon's Director of Customer Service. We are so sorry that you felt you had to go the extra mile and sincerely apologize for your unhappy experience...

Review
#1117813 Review #1117813 is a subjective opinion of poster.
Service
Esalon Customer Care
Pros
  • Pricing
  • Convenience
  • Product
Cons
  • Do not value customers anymore
  • Offered to reformulate but wouldnt answer my questions
  • Dismissive
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
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1 comment
eSalon
#1331974
eSalon Verified Representative

We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly com...

Review
#1049736 Review #1049736 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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