Esalon Customer Care Reviews and Complaints
What happened? What can we help you with?
Cons
No items
Pros
No items
Clear all filters
(2 of 16 reviews match)
Product:
Rating:
I have asked these people 4 times what color they are sending me.I originally asked for suggestions and they didn't answer. They just threw together something and sent it out. I literally have NO idea what or why they are sending this to me. And yes--customer service...
View full review
Review
Service
Esalon Customer Care
Pros
- Pricing
- Convenience
- Product
Cons
- Do not value customers anymore
- Offered to reformulate but wouldnt answer my questions
- Dismissive
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
View full review
1 comment
eSalon Verified Representative
We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly com...
Review
Service
Esalon Customer Care
Cons
- Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Hi tiffin2la,I'm Monica, eSalon's Director of Customer Service. We are so sorry that you felt you had to go the extra mile and sincerely apologize for your unhappy experience...