Product: Esalon Customer Care Rating: 2 Stars Clear all filters (3 of 16 reviews match)
Filter by rating
filters
Product:
Rating:
2.0
Details
I received an email promotion for additional products (have used eSalon for a few months) and thought I'd give them a try for the price (3 for the price of 1! Within 3 days of shipping the promotion, they shipped another 3 bottles AT FULL PRICE When I called to...
View full review
1 comment
eSalon
#1257957
eSalon Verified Representative

Hi Lucinda - We’re so sorry to hear about your customer service experience. We apologize for any confusion caused as a result of being enrolled in both The Match-Up (under a p...

Review
#975966 Review #975966 is a subjective opinion of poster.
Service
Esalon Customer Care
Pros
  • Color results for the most part were fine
Cons
  • Very rude customer service
  • Return and refund policy
  • Having ability to write negative review removed from site
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send postage paid return label. I do NOT trust you with "Return to Sender" as instructed by customer service rep.
2.0
Details
I posted a review about how very rude the customer rep was to me and never got a reply of any kind- also never got another delivery from them!! The haircolor was great though-
View full review
1 comment
eSalon
#1188175
eSalon Verified Representative

While you enjoyed your eSalon custom hair color, we apologize for not following up with you regarding your review. We would welcome the opportunity to make it up to you and lo...

Review
#866170 Review #866170 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Rude customer service rep
Reason of review
Poor customer service
2.0
Details
I placed an order for colour 7.41 (dark blond copper ash), my natural colour.I did their pages of info to fill out and so on, it came up as a colour I could select and after much back and forth between that shade and another, I decided that would be closest to my...
View full review
1 comment
Anonymous
#1359160

I recommend you call your credit card company. Tell them the company refused to send the product you paid for. They will give your money back and get esalon to give it back to...

Review
#855562 Review #855562 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Loss
$330
Preferred solution
Give people what they're asking for. If it's wrong, it's their mistake. I lost 300$ because esalon would not send me the colour I picked and a salon where I live put that same colour in my hair today

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts