Product: Esalon Customer Care Rating: 1 Star Clear all filters (4 of 16 reviews match)
Filter by rating
filters
Product:
Rating:
1.0
Details
Horrible and bloody rude! I just received a call from them and the lady kept talking over me, the entire time I spoke! The product immediately hardened my hair and dried to it horribly.
View full review
1 comment
Evy
#1265786

We truly apologize for your experience. We’re also concerned about the condition of your hair after using our product.

Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday, at your earliest convenience to discuss how we can best assist you, per our Satisfaction Guarantee.

Review
#985174 Review #985174 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Poor customer service
1.0
Details
I had placed an order originally to try the product out.and they wanted to auto send, which I delayed until I determined how the product works for me. I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account....
View full review
5 comments
Anonymous
#1278788

What is their number? I cannot locate it. The 2nd shipment was scheduled for February and has arrived already....before I have even tried the first product sent!!!

bonnwalk51@gmail.com

View more comments
Review
#981264 Review #981264 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5
Preferred solution
Full refund
1.0
Details
I've washed my hair six times, including twice with dish soap, and I still can't get the product out of my hair.It's gummy, nasty, sticky and comes off on towels, paper towels, tissue. I called customer service, which was useless. Instead of a colorist coming on the...
View full review
3 comments
Anonymous
#1311858

Same, it was the most gross hair dye I have ever used. Wish I would have read reviews before I tried it.

After I used it, I thought was it old?? Did this just happen to me?? Then I found this website and lo and behold I'm not the only one. And all the company says is to use clarifying shampoo???

What kind of lame excuse is that?? They also put me on auto-ship and charged my credit card with no prior authorization.

Which I also read is a problem for other customers. Horrible company!!!

View more comments
Review
#877083 Review #877083 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Color remaining on my hair
  • Inability to remove color from my hair
  • Customer service
Reason of review
Poor customer service
Preferred solution
Professional restoration at salon
1.0
Details
I had written an email to the colorist explaining that on my second order I thought I should color my entire head to refresh my ends and not just the roots like they instructed me the first time. The colorist informed me that I had received 2 bottles of hair color the...
View full review
Review
#756973 Review #756973 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • I did not like service from color team
Reason of review
Bad quality

Contact eSalon Customer Service

Website:
www.esalon.com
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

eSalon Reviews

  1. 38 reviews
  2. 32 reviews
  3. 22 reviews
  4. 9 reviews
  5. 30 reviews
eSalon reviews