Product: Esalon Customer Care Rating: 1 Star Clear all filters (4 of 16 reviews match)
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Rating:
1.0
Details
Horrible and bloody rude! I just received a call from them and the lady kept talking over me, the entire time I spoke! The product immediately hardened my hair and dried to it horribly.
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1 comment
eSalon
#1265786
eSalon Verified Representative

We truly apologize for your experience. We’re also concerned about the condition of your hair after using our product. Please call us toll-free at (866) 550-2424, 8:00 am – 6...

Review
#985174 Review #985174 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Poor customer service
1.0
Details
I had placed an order originally to try the product out.and they wanted to auto send, which I delayed until I determined how the product works for me. I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account....
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5 comments
Anonymous
#1278788

What is their number? I cannot locate it. The 2nd shipment was scheduled for February and has arrived already....before I have even tried the first product sent!!!bonnwalk51@...

Review
#981264 Review #981264 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5
Preferred solution
Full refund
1.0
Details
I've washed my hair six times, including twice with dish soap, and I still can't get the product out of my hair.It's gummy, nasty, sticky and comes off on towels, paper towels, tissue. I called customer service, which was useless. Instead of a colorist coming on the...
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3 comments
Anonymous
#1311858

Same, it was the most gross hair dye I have ever used. Wish I would have read reviews before I tried it. After I used it, I thought was it old?? Did this just happen to me?? T...

Review
#877083 Review #877083 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Inability to remove color from my hair
  • Color remaining on my hair
  • Customer service
Reason of review
Poor customer service
Preferred solution
Professional restoration at salon
1.0
Details
I had written an email to the colorist explaining that on my second order I thought I should color my entire head to refresh my ends and not just the roots like they instructed me the first time. The colorist informed me that I had received 2 bottles of hair color the...
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Review
#756973 Review #756973 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • I did not like service from color team
Reason of review
Bad quality

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts