Product: Esalon Customer Care Clear all filters (8 of 16 reviews match)
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Product:
2.6
Details
I have asked these people 4 times what color they are sending me.I originally asked for suggestions and they didn't answer. They just threw together something and sent it out. I literally have NO idea what or why they are sending this to me. And yes--customer service...
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2 comments
eSalon
#1383376
eSalon Verified Representative

Hi tiffin2la,I'm Monica, eSalon's Director of Customer Service. We are so sorry that you felt you had to go the extra mile and sincerely apologize for your unhappy experience...

Review
#1117813 Review #1117813 is a subjective opinion of poster.
Service
Esalon Customer Care
Pros
  • Pricing
  • Convenience
  • Color variety
Cons
  • Customer service is robotic or condescending not helpful
  • Do not value customers anymore
  • Dismissive
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.9
Details
eSalon left a message on my account to call them before they would process my order any further. I called them & we went through what I was trying to achieve, the colourist explained that I would not be able to cover the highlights with my preferred colour without it...
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1 comment
eSalon
#1357453
eSalon Verified Representative

We appreciate you taking the time to share your eSalon experience. We fully understand that it can be unnerving to read unhappy reviews, especially after ordering a product o...

Review
#1082489 Review #1082489 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Good customer service
2.8
Details
I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
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1 comment
eSalon
#1331974
eSalon Verified Representative

We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly com...

Review
#1049736 Review #1049736 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand
1.0
Details
Horrible and bloody rude! I just received a call from them and the lady kept talking over me, the entire time I spoke! The product immediately hardened my hair and dried to it horribly.
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1 comment
eSalon
#1265786
eSalon Verified Representative

We truly apologize for your experience. We’re also concerned about the condition of your hair after using our product. Please call us toll-free at (866) 550-2424, 8:00 am – 6...

Review
#985174 Review #985174 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Poor customer service
1.0
Details
I had placed an order originally to try the product out.and they wanted to auto send, which I delayed until I determined how the product works for me. I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account....
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5 comments
Anonymous
#1278788

What is their number? I cannot locate it. The 2nd shipment was scheduled for February and has arrived already....before I have even tried the first product sent!!!bonnwalk51@...

Review
#981264 Review #981264 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5
Preferred solution
Full refund
2.0
Details
I received an email promotion for additional products (have used eSalon for a few months) and thought I'd give them a try for the price (3 for the price of 1! Within 3 days of shipping the promotion, they shipped another 3 bottles AT FULL PRICE When I called to...
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1 comment
eSalon
#1257957
eSalon Verified Representative

Hi Lucinda - We’re so sorry to hear about your customer service experience. We apologize for any confusion caused as a result of being enrolled in both The Match-Up (under a p...

Review
#975966 Review #975966 is a subjective opinion of poster.
Service
Esalon Customer Care
Pros
  • Color results for the most part were fine
Cons
  • Return and refund policy
  • Having ability to write negative review removed from site
  • Told to send back by writing return to sender
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send postage paid return label. I do NOT trust you with "Return to Sender" as instructed by customer service rep.
1.0
Details
I've washed my hair six times, including twice with dish soap, and I still can't get the product out of my hair.It's gummy, nasty, sticky and comes off on towels, paper towels, tissue. I called customer service, which was useless. Instead of a colorist coming on the...
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3 comments
Anonymous
#1311858

Same, it was the most gross hair dye I have ever used. Wish I would have read reviews before I tried it. After I used it, I thought was it old?? Did this just happen to me?? T...

Review
#877083 Review #877083 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Inability to remove color from my hair
  • Color remaining on my hair
  • Customer service
Reason of review
Poor customer service
Preferred solution
Professional restoration at salon
2.0
Details
I posted a review about how very rude the customer rep was to me and never got a reply of any kind- also never got another delivery from them!! The haircolor was great though-
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1 comment
eSalon
#1188175
eSalon Verified Representative

While you enjoyed your eSalon custom hair color, we apologize for not following up with you regarding your review. We would welcome the opportunity to make it up to you and lo...

Review
#866170 Review #866170 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Rude customer service rep
Reason of review
Poor customer service

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts