Esalon Customer Care Reviews and Complaints
eSalon in Florissant, Missouri - Need price for one of your items
- Ease of use and great color and coverage
- Personalized product
Update by user Oct 23, 2017
I heard from esalon today, and they told me to do a strand test. If I don't like it, they will reformulate for free.
And that would be easy to go, oh they did right by me. But it took 4-5 emails (I lost count) to get them to answer my question about what tones...
- Color variety
- Offered to reformulate but wouldnt answer my questions
- Do not value customers anymore
- Color did not last and cover greys well
- Color results for the most part were fine
- Return and refund policy
- Having ability to write negative review removed from site
- Very rude customer service
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