Esalon Customer Care Reviews and Complaints
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(16 of 16 reviews match)
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I purchased hair color for the first time from eSalon.com. I didn't get the $10 offer for first time buyer. I was charged $26.00, and it cleared my bank 4/10/19. I'VE NEVER RECEIVED THE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can we say SCAM?...
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Review
Service
Esalon Customer Care
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
I have been using eSalon for about a year. Boxed color was not working on my hair. I'm a woman in her late 40s and I noticed that the texture and reaction of boxed color wasn't working for me. I work part time and I can't afford salon colors or highlights, so eSalon...
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Review
Service
Esalon Customer Care
Pros
- Pricing
- Personalized product
- Ease of use and great color and coverage
Reason of review
Good customer service
eSalon - Need price for one of your items
I was helped wonderfully. Great customer care
Review
Service
Esalon Customer Care
Reason of review
Good customer service
I have been trying to cancel my esalon for 3 months and you are *** at responding to cancellations. I will not pay for color boxes when I told you I wanted to cancel. How can I proceed with my hair and my life when all of these esalon color boxes keep showing up. Plus...
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2 comments
The eSalon.con do not care about the complains!
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Review
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I had written an email to the colorist explaining that on my second order I thought I should color my entire head to refresh my ends and not just the roots like they instructed me the first time. The colorist informed me that I had received 2 bottles of hair color the...
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Review
Service
Esalon Customer Care
Cons
- I did not like service from color team
Reason of review
Bad quality
I have asked these people 4 times what color they are sending me.I originally asked for suggestions and they didn't answer. They just threw together something and sent it out. I literally have NO idea what or why they are sending this to me. And yes--customer service...
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2 comments
eSalon Verified Representative
Hi tiffin2la,I'm Monica, eSalon's Director of Customer Service. We are so sorry that you felt you had to go the extra mile and sincerely apologize for your unhappy experience...
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Review
Service
Esalon Customer Care
Pros
- Pricing
- Convenience
- Product
Cons
- Customer service is robotic or condescending not helpful
- Offered to reformulate but wouldnt answer my questions
- Dismissive
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
eSalon left a message on my account to call them before they would process my order any further. I called them & we went through what I was trying to achieve, the colourist explained that I would not be able to cover the highlights with my preferred colour without it...
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1 comment
eSalon Verified Representative
We appreciate you taking the time to share your eSalon experience. We fully understand that it can be unnerving to read unhappy reviews, especially after ordering a product o...
Review
Service
Esalon Customer Care
Reason of review
Good customer service
I had placed an order originally to try the product out.and they wanted to auto send, which I delayed until I determined how the product works for me. I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account....
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5 comments
What is their number? I cannot locate it. The 2nd shipment was scheduled for February and has arrived already....before I have even tried the first product sent!!!bonnwalk51@...
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Review
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5
Preferred solution
Full refund
I have been a satisfied customer for years.My card number changed so I obtained the phone number from the web.That’s when I read a particular negative comment. If you use Customer Service they will resolve your issue the best that they can. I get it; when you provide a...
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1 comment
I've been a customer for years. I've had a couple of issues which were not the fault of eSalon but they rectified the problem immediately. My hair feels healthier than when I ...
Review
Service
Esalon Customer Care
Reason of review
Good customer service
I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
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1 comment
eSalon Verified Representative
We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly com...
Review
Service
Esalon Customer Care
Cons
- Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand
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Forward your complaint to me victimnomore1@yahoo.com Let me know the Best # to reach you at,when you are available to speak witn me and Esalon Sorry this happened to you ,disp...