Product: Esalon Customer Care Clear all filters (16 of 16 reviews match)
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1 comment
I purchased hair color for the first time from eSalon.com. I didn't get the $10 offer for first time buyer. I was charged $26.00, and it cleared my bank 4/10/19. I'VE NEVER RECEIVED THE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can we say SCAM?...
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RewardingSidewinder
#1691762

Forward your complaint to me victimnomore1@yahoo.com Let me know the Best # to reach you at,when you are available to speak witn me and Esalon Sorry this happened to you ,disp...

Author
Service
Esalon Customer Care
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Review #1539886 is a subjective opinion of poster.
2 comments
I have been trying to cancel my esalon for 3 months and you are *** at responding to cancellations. I will not pay for color boxes when I told you I wanted to cancel. How can I proceed with my hair and my life when all of these esalon color boxes keep showing up. Plus...
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LivingWhiteFacedCapuchin
#1571843

The eSalon.con do not care about the complains!

Author
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1346466 is a subjective opinion of poster.
0 comments

eSalon - Need price for one of your items

5.0
Details
I was helped wonderfully. Great customer care
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Author
Service
Esalon Customer Care
Reason of review
Good customer service
Review #1340626 is a subjective opinion of poster.
0 comments
4.6
Details
I have been using eSalon for about a year. Boxed color was not working on my hair. I'm a woman in her late 40s and I noticed that the texture and reaction of boxed color wasn't working for me. I work part time and I can't afford salon colors or highlights, so eSalon...
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Author
Service
Esalon Customer Care
Pros
  • Ease of use and great color and coverage
  • Personalized product
  • Pricing
Reason of review
Good customer service
Review #1217338 is a subjective opinion of poster.
1 comment
I have been a satisfied customer for years.My card number changed so I obtained the phone number from the web.That’s when I read a particular negative comment. If you use Customer Service they will resolve your issue the best that they can. I get it; when you provide a...
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Anonymous
#1460552

I've been a customer for years. I've had a couple of issues which were not the fault of eSalon but they rectified the problem immediately. My hair feels healthier than when I ...

Author
Service
Esalon Customer Care
Reason of review
Good customer service
Review #1179539 is a subjective opinion of poster.
2 comments
2.6
Details
I have asked these people 4 times what color they are sending me.I originally asked for suggestions and they didn't answer. They just threw together something and sent it out. I literally have NO idea what or why they are sending this to me. And yes--customer service...
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eSalon
eSalon Verified Representative
#1383376

Hi tiffin2la,I'm Monica, eSalon's Director of Customer Service. We are so sorry that you felt you had to go the extra mile and sincerely apologize for your unhappy experience...

Author
Service
Esalon Customer Care
Pros
  • Product
  • Convenience
  • Color variety
Cons
  • Offered to reformulate but wouldnt answer my questions
  • Dont check with you before sending color
  • Do not value customers anymore
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1117813 is a subjective opinion of poster.
1 comment
4.9
Details
eSalon left a message on my account to call them before they would process my order any further. I called them & we went through what I was trying to achieve, the colourist explained that I would not be able to cover the highlights with my preferred colour without it...
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eSalon
eSalon Verified Representative
#1357453

We appreciate you taking the time to share your eSalon experience. We fully understand that it can be unnerving to read unhappy reviews, especially after ordering a product o...

Author
Service
Esalon Customer Care
Reason of review
Good customer service
Review #1082489 is a subjective opinion of poster.
1 comment
2.8
Details
I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
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eSalon
eSalon Verified Representative
#1331974

We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly com...

Author
Location
Culver City, California
Service
Esalon Customer Care
Cons
  • Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand
Review #1049736 is a subjective opinion of poster.
1 comment
1.0
Details
Horrible and bloody rude! I just received a call from them and the lady kept talking over me, the entire time I spoke! The product immediately hardened my hair and dried to it horribly.
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eSalon
eSalon Verified Representative
#1265786

We truly apologize for your experience. We’re also concerned about the condition of your hair after using our product. Please call us toll-free at (866) 550-2424, 8:00 am – 6...

Author
Service
Esalon Customer Care
Reason of review
Poor customer service
Review #985174 is a subjective opinion of poster.
5 comments
1.0
Details
I had placed an order originally to try the product out.and they wanted to auto send, which I delayed until I determined how the product works for me. I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account....
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Anonymous
#1278788

What is their number? I cannot locate it. The 2nd shipment was scheduled for February and has arrived already....before I have even tried the first product sent!!!bonnwalk51@...

Author
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5
Preferred solution
Full refund
Review #981264 is a subjective opinion of poster.