Product: Esalon Customer Care Clear all filters (16 of 16 reviews match)
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I purchased hair color for the first time from eSalon.com. I didn't get the $10 offer for first time buyer. I was charged $26.00, and it cleared my bank 4/10/19. I'VE NEVER RECEIVED THE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can we say SCAM?...
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1 comment
RewardingSidewinder
#1691762

Forward your complaint to me victimnomore1@yahoo.com Let me know the Best # to reach you at,when you are available to speak witn me and Esalon Sorry this happened to you ,disp...

Review
#1539886 Review #1539886 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
I have been trying to cancel my esalon for 3 months and you are *** at responding to cancellations. I will not pay for color boxes when I told you I wanted to cancel. How can I proceed with my hair and my life when all of these esalon color boxes keep showing up. Plus...
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2 comments
LivingWhiteFacedCapuchin
#1571843

The eSalon.con do not care about the complains!

Review
#1346466 Review #1346466 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy

eSalon - Need price for one of your items

5.0
Details
I was helped wonderfully. Great customer care
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Review
#1340626 Review #1340626 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Good customer service
4.6
Details
I have been using eSalon for about a year. Boxed color was not working on my hair. I'm a woman in her late 40s and I noticed that the texture and reaction of boxed color wasn't working for me. I work part time and I can't afford salon colors or highlights, so eSalon...
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Review
#1217338 Review #1217338 is a subjective opinion of poster.
Service
Esalon Customer Care
Pros
  • Pricing
  • Personalized product
  • Ease of use and great color and coverage
Reason of review
Good customer service
I have been a satisfied customer for years.My card number changed so I obtained the phone number from the web.That’s when I read a particular negative comment. If you use Customer Service they will resolve your issue the best that they can. I get it; when you provide a...
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1 comment
Anonymous
#1460552

I've been a customer for years. I've had a couple of issues which were not the fault of eSalon but they rectified the problem immediately. My hair feels healthier than when I ...

Review
#1179539 Review #1179539 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Good customer service
2.6
Details
I have asked these people 4 times what color they are sending me.I originally asked for suggestions and they didn't answer. They just threw together something and sent it out. I literally have NO idea what or why they are sending this to me. And yes--customer service...
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2 comments
eSalon
#1383376
eSalon Verified Representative

Hi tiffin2la,I'm Monica, eSalon's Director of Customer Service. We are so sorry that you felt you had to go the extra mile and sincerely apologize for your unhappy experience...

Review
#1117813 Review #1117813 is a subjective opinion of poster.
Service
Esalon Customer Care
Pros
  • Pricing
  • Convenience
  • Color variety
Cons
  • Customer service is robotic or condescending not helpful
  • Do not value customers anymore
  • Dont check with you before sending color
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.9
Details
eSalon left a message on my account to call them before they would process my order any further. I called them & we went through what I was trying to achieve, the colourist explained that I would not be able to cover the highlights with my preferred colour without it...
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1 comment
eSalon
#1357453
eSalon Verified Representative

We appreciate you taking the time to share your eSalon experience. We fully understand that it can be unnerving to read unhappy reviews, especially after ordering a product o...

Review
#1082489 Review #1082489 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Good customer service
2.8
Details
I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
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1 comment
eSalon
#1331974
eSalon Verified Representative

We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly com...

Review
#1049736 Review #1049736 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand
1.0
Details
Horrible and bloody rude! I just received a call from them and the lady kept talking over me, the entire time I spoke! The product immediately hardened my hair and dried to it horribly.
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1 comment
eSalon
#1265786
eSalon Verified Representative

We truly apologize for your experience. We’re also concerned about the condition of your hair after using our product. Please call us toll-free at (866) 550-2424, 8:00 am – 6...

Review
#985174 Review #985174 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Poor customer service

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts
1.0
Details
I had placed an order originally to try the product out.and they wanted to auto send, which I delayed until I determined how the product works for me. I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account....
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5 comments
Anonymous
#1278788

What is their number? I cannot locate it. The 2nd shipment was scheduled for February and has arrived already....before I have even tried the first product sent!!!bonnwalk51@...

Review
#981264 Review #981264 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5
Preferred solution
Full refund