Seller: Esalon State: California Product: Esalon Customer Care Clear all filters (0 of 16 reviews match)
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2.8
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I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
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1 comment
Evy
#1331974

We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly committed to delivering a great client experience.

Since you were not 100% satisfied with your color, we'll gladly provide you with a complimentary reformulation or a refund, per our Satisfaction Guarantee.

Please email help@esalon.com with your name and account information with “Attn: Monica D. Higgins” in the subject line so we can assist you further.

Review
#1049736 Review #1049736 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand
1.0
Details
I've washed my hair six times, including twice with dish soap, and I still can't get the product out of my hair.It's gummy, nasty, sticky and comes off on towels, paper towels, tissue. I called customer service, which was useless. Instead of a colorist coming on the...
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3 comments
Anonymous
#1311858

Same, it was the most gross hair dye I have ever used. Wish I would have read reviews before I tried it.

After I used it, I thought was it old?? Did this just happen to me?? Then I found this website and lo and behold I'm not the only one. And all the company says is to use clarifying shampoo???

What kind of lame excuse is that?? They also put me on auto-ship and charged my credit card with no prior authorization.

Which I also read is a problem for other customers. Horrible company!!!

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Review
#877083 Review #877083 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Color remaining on my hair
  • Inability to remove color from my hair
  • Customer service
Reason of review
Poor customer service
Preferred solution
Professional restoration at salon

Contact eSalon Customer Service

Website:
www.esalon.com
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

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