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eSalon review in Philadelphia, Pennsylvania: Lovely color and texture

4.2
Details
eSalon review - Lovely color and texture
But I’d suggest using 1/4 and save the rest. First I used a Little for touch up and it was perfect This time used most of the rest and it splatted everywhere I have a lot of very thick hair and it was still 4 times too much. So I changed my order to every 12 weeks A mess to clean up But did it today and so far hair looks great The Chemicals are very Strong and awful Smelling..?
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Review
#1610920 Review #1610920 is a subjective opinion of poster.
Reason of review
Good customer service
3.5
Details
I am 31 and have been coloring my hair since I was 14. I decided to use esalon after reading a lot of good reviews. This is my experience with this hair color. Everytime I use this hair color it leaves my hair feeling "waxy" it takes multiple washes to get the dye out....
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2 comments
Evy
#1390062

We’re so sorry to hear of your disappointing experience with our color.

If our highly pigmented professional-grade gel color isn’t totally washed out per the Personalized Instructions, any remaining residue left in your hair may make your hair feel dry and brittle.

A refreshing, vigorous head massage before rinsing the color out usually removes the residue.

Your color happiness is important to us.

Please email your full name and email address used to create your eSalon account to help@esalon.com to with ATTN Director of Customer Service in the Subject Line so we can follow up with you. We hope to hear from you soon.

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Review
#1128982 Review #1128982 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
3.7
Details
I can’t wash it out! It feels like there is honey in my hair and I have washed it 4 times in 3 days. So disappointing after a great experience the first time I used this product. I have been coloring my own hair for almost 20 years and have never had this happen. I...
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1 comment
Evy
#1380268

We are so sorry to hear of your disappointing experience this time around, especially since you had a great experience with our highly pigmented gel color the first time.

If any residual color is left in the hair after rinsing per the instructions, it may feel heavy and require a little more shampooing and massaging to remove it.

We are happy to help any way we can.

Please email your full name, zip code and email address used to create your eSalon account to help@esalon.com (be sure to put ATTN DIrector of Customer Service in the Subject Line) so we can follow up with you, once we have located your account. We hope to hear from you soon.

Review
#1115647 Review #1115647 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
4.0
Details
A year ago I would have highly encouraged anyone to try this service. That is no longer the case. Esalon has changed something in their formulation and the color is near impossible to wash out. I have been using their service for years, I know how to use their product,...
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5 comments
Anonymous
#1359046

Same thing happened to me. Thick globs at the roots, felt like my hair had melted and I freaked out.

Had to wash twice with my own shampoo to get it out. Hair looked like limp lifeless sad hair for days. The formula used to be wonderful.

They definietely changed something because it's awful now. Canceled my account with them.

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Review
#1084440 Review #1084440 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Original formulation
Cons
  • Current formulation
Reason of review
Product changed
Preferred solution
Provide an adequate shampoo to remove the product.

eSalon review: Stiff waxy hair

4.2
Details
My hair felt like it had a thick waxy residue on it when I finished coloring.
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Review
#1057297 Review #1057297 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
4.2
Details
I have recently joined the autoship program with eSalon. I have used the product and was pleased with the results. I also ordered a keratin gloss product and I liked that as well. I have read a lot of negative reviews on here, which is alarming. I realize situations...
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3 comments
Evy
#1281941

Hi Sherry - Thank you for taking the time to share your feedback. While we’re happy that you love our product and that the second formulation matched perfectly. We look forward to crafting your next custom color.

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Review
#992891 Review #992891 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Product results and packaging
Cons
  • Uncertainty if certain ingredients may be in my product
Reason of review
Good quality
4.3
Details
Happy. That's what I am with the demi permanent very naturally looking color, the price and the company. Nothing but good experience through and through. Easy to use at home, whenever you need to. Every 6-8 weeks delivered to my door. So I don't have to worry when I am...
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1 comment
Evy
#1239073

We’re delighted you’re so happy with your custom color, the price and the company. We look forward to our next opportunity to delight you!

Review
#952478 Review #952478 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Like the products and service
Cons
  • Items get lost sometimes on the way
Reason of review
Good customer service
4.3
Details
I loved E Salon at first but around the sixth use My hair was coming out in clumps, I lost more than half of my hair in under two months > I stopped using the products and the loss has greatly diminished but my once full head of hair is now gone. Thinned out so much...
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1 comment
Evy
#1217604

We truly apologize that you experienced hair loss that could have been caused by our hair color. We’re also sorry that the gray coverage did not meet your expectations.

We’ve reached out to you via private message to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon.

Review
#924158 Review #924158 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Flexibility of delivery times
Cons
  • Tremendous hair loss
Reason of review
Major hair loss
Preferred solution
Let the company propose a solution
Tags
  • Custom Hair Color

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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