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eSalon review: Highligh kit

1.1
Details
So they first showed or leaked the NEW product over a year ago I was excited to try it as soon as it came out which I did and what a disappointment. I applied the product/kit JUST as explained and it did NOTHING!!!!! absolutely NOTHING!!!! And when I contacted the company they said they are unable to refund me do to multiple emails? Didn't know there was a law in place for creating multiple email accounts and getting multiple offers from esalon??
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Review
#1686854 Review #1686854 is a subjective opinion of poster.
Pros
  • Convenience
Cons
  • Poor customer service poor product that does not work
Reason of review
Not as described/ advertised
Loss
$55
Preferred solution
Full refund

eSalon review: Hair fell out

1.0
Details
I used this product and then I lost 10 inches of hair!
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Review
#1646657 Review #1646657 is a subjective opinion of poster.
Product
Esalon Hair Care

eSalon review: Impossible to get exact color

1.0
Details
I simply read the methods they use to mix color dye. As an artist I know that colors show up differently on different computer screens. For them to perfectly mix via seeing your chosen color digitally is ludicrous at best. They should be ashamed.
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Review
#1642426 Review #1642426 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Scam
Reason of review
Not as described/ advertised
Tags
  • hair color
1.0
Details
Used this as I was in a pinch and can't get to a salon soon enough. My hair had to be rinsed 3 times with shampoo and conditioner and its still rock hard, super dried out and greasy looking. Ive never been more afraid of all of my hair falling out before!
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2 comments
Abrahan
#1713173

My hair wasn't thick hard but it felt waxy & tacky, like it was coated with the same wax that fruits & vegetables are coated with. I had to wash my hair 3x as well to get all the residue out of my hair. It was really *** gross!

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Review
#1569740 Review #1569740 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

eSalon review: Never again I NEVER WOULD TRY THIS!WASTE OF MONEY!

1.0
Details
I did exactly what the directions said my hair turned out dry,brittle,heavy don't like the feeling.
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Review
#1543047 Review #1543047 is a subjective opinion of poster.
Product
Esalon Hair Dye

eSalon review: Color kit leaves hair gummy, nothing special.

1.3
Details
This hair color isn't cheap and left my hair sticky and gummy, even with repeated rinsing. The colir isn't anything special, no different then any boxed color..I will not buy this again.
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Review
#1482398 Review #1482398 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

eSalon review: Damaged my hair!!!

1.0
Details
WARNING DO NOT BUY THIS PRODUCT! Esalon Hair Dye DAMAGED my hair! This product left my hair DULL, BRITTLE and looking Frayed. I normally only cover my roots and always love the results of soft, shiny, healthy looking hair. I've used Aveda salon, Beauty supply and drug store hair dye and never experienced this kind of damage. When I shared this with the Esalon rep. they suggested it was my fault by suggesting it was from the last product I used. I REGRET buying Esalon!
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Review
#1478404 Review #1478404 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Damaged or defective
Loss
$200
Tags
  • Damage

eSalon review in El Segundo, California: Horrible

1.0
Details
Do not order from them! Their products are no better than Revlon, but cost triple. They used to be good, but they have cheapened up their products; I suppose to pay for the packaging changes they make every other month. Then when I call them on how runny their shampoo is, they tell me it's because it is 11 mos old and then refuse to honor their ONE YEAR warranty! Shampoo does not go bad. And mine is not bad, it's just watered down, but they refuse to do a thing. And this is all after I've been a faithful customer with them for TEN years! Unbelievable.
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Review
#1445094 Review #1445094 is a subjective opinion of poster.
Product
Esalon Shampoo
Cons
  • Products nor their customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
1.0
Details
I used this stupid color, when I washed it out it also washed a lot of my hair out. That was a year and a half ago, my hair is still falling out. I have been to a dermatologist and my family dr. Nothing else was found wrong. Thyroid was fine all lab good. I have lost...
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2 comments
Anonymous
#1615313

Wow, sorry that happened to you. I have never had that happen with eSalon.

Did you use a nourishing conditioner, and /orleave in conditioner? eSalon's color products, atleast for me, is as good as salon products with the same results.

What color product were you using before? I only use pro hair color, not store boxed.

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Review
#1413344 Review #1413344 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

eSalon Products and Services Reviews

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Latest Question

eSalon Questions
1.0
Details
I have long hair down to my waist it's taken me years to grow. I've colored my hair roughly for the last 30 years with no issue. I ordered eSalon product and used it. It has completely change the texture of my hair I can't even brush through it clumps of hair come out....
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1 comment
Anonymous
#1618530

Just used this product. This is the worst hair dye.

The negative reviews I am reading are true. I purchased the product going off of the positive post an videos. However; my experience is the opposite.

The product left a googy texture on my hair, I am worried. I strongly urge those who are tempted to try this, NOT TO TRY IT.

Review
#1374793 Review #1374793 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality