eSalon Reviews and Complaints
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2 comments
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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Author
PleasedHummingbird328
Location
El Segundo, California
Product
Reason of review
Not as described/ advertised
1 comment
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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eSalon Verified Representative
#1301161
We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard...
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Author
PissedConsumer1017797
Location
Culver City, California
Product
Cons
- Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
6 comments
Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without any prior color or grey could possibly see results. The attached photos to...
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As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience...
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Author
ConsumerFMD
Product
Reason of review
Bad quality
0 comments
eSalon - Never again I NEVER WOULD TRY THIS!WASTE OF MONEY!
I did exactly what the directions said my hair turned out dry,brittle,heavy don't like the feeling.
Author
RewardingSidewinder
Product
1 comment
Used this as I was in a pinch and can't get to a salon soon enough. My hair had to be rinsed 3 times with shampoo and conditioner and its still rock hard, super dried out and greasy looking. Ive never been more afraid of all of my hair falling out before!
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My hair wasn't thick hard but it felt waxy & tacky, like it was coated with the same wax that fruits & vegetables are coated with. I had to wash my hair 3x as well to get all ...
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Author
PissedConsumer1569740
Product
Reason of review
Bad quality
2 comments
I would like to reiterate the comments about nasty, gummy residue in hair. I just cannot get rid of it and am now forced to leave E Salon. You are not aware when you are applying product. It is the showering afterwards - 45 mins and hair is still slimy and nasty and no...
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I am a first time user. I really wish I had read the reviews. I have spent an hour plus trying to remove the sudsy, sticky, soapy, tacky residue left after the initial treatme...
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Author
PissedConsumer1184005
Product
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund
1 comment
Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam. This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products. I...
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That happened to me also. They just charged my card and there was no phone number on the charge to call them. Had credit card company call them. They issued me a credit.
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Author
PissedConsumer782285
Location
Albany, New York
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
1 comment
I purchased hair color for the first time from eSalon.com. I didn't get the $10 offer for first time buyer. I was charged $26.00, and it cleared my bank 4/10/19. I'VE NEVER RECEIVED THE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can we say SCAM?...
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Forward your complaint to me victimnomore1@yahoo.com Let me know the Best # to reach you at,when you are available to speak witn me and Esalon Sorry this happened to you ,disp...
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Author
FrontLeopardSeal563
Service
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
0 comments
eSalon - Continuing to notice major hair loss
Been noticing an extreme amount of hair loss lately, and this is after my first use of esalon, so I had to do a search to see if it could be esalon. Note, I have been using their shampoo, tint rinse, and conditioner.
Author
AcousticPheasant
Pros
- Great customer service
Cons
- That a great deal of my hair has been falling out
Reason of review
Hair loss
Preferred solution
Let the company propose a solution
Tags
0 comments
eSalon - Bullseye!
I have had nothing but excellent experiences with this company! They got the color exactly as I have been trying for for the last 3 years! I love it!
Author
SturdyPersian148
Product
Cons
- Reading bad reviews
Reason of review
Good quality
Tags
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Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before. It also would not rinse out and is still gummy and waxy. V...