eSalon Reviews and Complaints

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before.

It also would not rinse out and is still gummy and waxy. Very unhappy.

As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience with their product and practices.

In reference to eSalon's latest response:

"It is also noteworthy to mention that 20 volume developer is the industry standard developer for the most optimal gray coverage, which does more than just blends grays but rather actively covers... Fortunately, I believe her case is easily fixed with a reformulation going darker to achieve her desired results."

CONTINUES TO BE FALSE AND MISLEADING - why?

FACT #!: All companies who sell hair color via the internet and/or mail are regulated by the government and cannot exceed 20% developer as explained by eSalon's own customer service reps.

FACT #2: Considering FACT #1, eSalon continuing to use "before and after" photos in their advertising to depict "actual results" of drastic color change and an abundance of beautiful highlights are unobtainable with their product.

FALSE & MISLEADING. FACT #3: Due to FACT #1: eSalon's use of the terminology "industry standard" implying the entire professional hair care industry, IS MISLEADING AND FALSE as this statement does not reflect the opinion of the national standard for ALL professional colorists. FACT # 4: eSalon's response does not address the basis of my complaint utilizing FALSE, misleading advertising by offering a "discounted 100% refundable trial" when upon acceptance of the trial, prior to payment, the consumer is offered other numerous add-on products and materials suggested for best results with the trial color. These Add-ons are NOT refundable, nor are any the shipping and handling charges refundable for any items purchased INCLUDING color trial.

FACT #4: eSalon does not address the fact that they use your initial trial purchase of this product via facebook or other social media sites as your personal endorsement/recommendation of their product WITHOUT YOUR PERMISSION ... and then repost their advertisement to your friends and family and their friends and family attaching YOUR UNAUTHORIZED, FAKE ENDORSEMENT/RECOMMENDATION. For REAL reviews: Upon searching the internet go past first few pages to find non-company paid and employee based reveiws.

Amazon is a great place to find REAL reviews. eSalon: There will never be a resolve unless you halt ALL your current unethical business practices and target only the audience that may have SOME positive results - Those with virgin hair, never colored, not desiring drastic color change, not expecting highlights, and without stubborn grays.