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1.9
Details
eSalon - The color was NOT WHAT I CHOSE
eSalon - The color was NOT WHAT I CHOSE
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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3 comments
Anonymous
#1528872

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before.

It also would not rinse out and is still gummy and waxy. Very unhappy.

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Review
#1304480 Review #1304480 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

eSalon in Philadelphia, Pennsylvania - Lovely color and texture

4.2
Details
eSalon - Lovely color and texture
But I’d suggest using 1/4 and save the rest. First I used a Little for touch up and it was perfect This time used most of the rest and it splatted everywhere I have a lot of very thick hair and it was still 4 times too much. So I changed my order to every 12 weeks A mess to clean up But did it today and so far hair looks great The Chemicals are very Strong and awful Smelling..?
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Review
#1610920 Review #1610920 is a subjective opinion of poster.
Reason of review
Good customer service

eSalon - Impossible to get exact color

1.0
Details
I simply read the methods they use to mix color dye. As an artist I know that colors show up differently on different computer screens. For them to perfectly mix via seeing your chosen color digitally is ludicrous at best. They should be ashamed.
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Review
#1642426 Review #1642426 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
Not as described/ advertised
Tags
  • hair color

eSalon - Hair fell out

1.0
Details
I used this product and then I lost 10 inches of hair!
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Review
#1646657 Review #1646657 is a subjective opinion of poster.
1.8
Details

Update by user Aug 09

nothing

Original review posted by user Aug 08

The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go...
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Review
#1617323 Review #1617323 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I want customers to know
2.7
Details
eSalon - I use to love the color
eSalon - I use to love the color
eSalon - I use to love the color
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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1 comment
eSalon
#1301161

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard of service, and of course we are happy to help.

As we don't have your account info available here, please give us a call toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience.

We appreciate your business and we'd be glad to get this sorted right away.

Review
#1017797 Review #1017797 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • On Line Hair Color

eSalon in Lafayette, Louisiana - Cancel my order

5.0
Details
She was very kind and understanding. She pushed back my date and solved everything.
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Review
#1615683 Review #1615683 is a subjective opinion of poster.
Reason of review
Good customer service
1.8
Details
eSalon - Hair Dye Review
eSalon - Hair Dye Review
Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without any prior color or grey could possibly see results. The attached photos to...
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6 comments
ConsumerFMD
#1331806

As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience with their product and practices.

In reference to eSalon's latest response:

"It is also noteworthy to mention that 20 volume developer is the industry standard developer for the most optimal gray coverage, which does more than just blends grays but rather actively covers... Fortunately, I believe her case is easily fixed with a reformulation going darker to achieve her desired results."

CONTINUES TO BE FALSE AND MISLEADING - why?

FACT #!: All companies who sell hair color via the internet and/or mail are regulated by the government and cannot exceed 20% developer as explained by eSalon's own customer service reps.

FACT #2: Considering FACT #1, eSalon continuing to use "before and after" photos in their advertising to depict "actual results" of drastic color change and an abundance of beautiful highlights are unobtainable with their product.

FALSE & MISLEADING. FACT #3: Due to FACT #1: eSalon's use of the terminology "industry standard" implying the entire professional hair care industry, IS MISLEADING AND FALSE as this statement does not reflect the opinion of the national standard for ALL professional colorists. FACT # 4: eSalon's response does not address the basis of my complaint utilizing FALSE, misleading advertising by offering a "discounted 100% refundable trial" when upon acceptance of the trial, prior to payment, the consumer is offered other numerous add-on products and materials suggested for best results with the trial color. These Add-ons are NOT refundable, nor are any the shipping and handling charges refundable for any items purchased INCLUDING color trial.

FACT #4: eSalon does not address the fact that they use your initial trial purchase of this product via facebook or other social media sites as your personal endorsement/recommendation of their product WITHOUT YOUR PERMISSION ... and then repost their advertisement to your friends and family and their friends and family attaching YOUR UNAUTHORIZED, FAKE ENDORSEMENT/RECOMMENDATION. For REAL reviews: Upon searching the internet go past first few pages to find non-company paid and employee based reveiws.

Amazon is a great place to find REAL reviews. eSalon: There will never be a resolve unless you halt ALL your current unethical business practices and target only the audience that may have SOME positive results - Those with virgin hair, never colored, not desiring drastic color change, not expecting highlights, and without stubborn grays.

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Review
#1038145 Review #1038145 is a subjective opinion of poster.
Reason of review
Bad quality

eSalon in Poway, California - My first order and experience

5.0
Details
I took my first order to a local shop to apply. I told them I had chosen the color, and they applied it with the other items, and the color was perfect The owner of the salon was impressed with my kit. I even tried your shampoo instead of the salon's everything was of excellent quality. How much will you charge for my next order? I am retired and need to know. Thank you so much. Rosemary Manion-Fitzpatrick
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Review
#1595847 Review #1595847 is a subjective opinion of poster.

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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Latest Question

eSalon Questions

eSalon - Never again I NEVER WOULD TRY THIS!WASTE OF MONEY!

1.0
Details
I did exactly what the directions said my hair turned out dry,brittle,heavy don't like the feeling.
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Review
#1543047 Review #1543047 is a subjective opinion of poster.