eSalon Reviews and Complaints
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eSalon review: Highligh kit
So they first showed or leaked the NEW product over a year ago I was excited to try it as soon as it came out which I did and what a disappointment. I applied the product/kit JUST as explained and it did NOTHING!!!!! absolutely NOTHING!!!! And when I contacted the company they said they are unable to refund me do to multiple emails? Didn't know there was a law in place for creating multiple email accounts and getting multiple offers from esalon??
Review
Pros
- Convenience
Cons
- Poor customer service poor product that does not work
Reason of review
Not as described/ advertised
Loss
$55
Preferred solution
Full refund
eSalon review in Philadelphia, Pennsylvania: Lovely color and texture
But I’d suggest using 1/4 and save the rest. First I used a Little for touch up and it was perfect This time used most of the rest and it splatted everywhere I have a lot of very thick hair and it was still 4 times too much. So I changed my order to every 12 weeks A mess to clean up But did it today and so far hair looks great The Chemicals are very Strong and awful Smelling..?
Review
Reason of review
Good customer service
eSalon review: Impossible to get exact color
I simply read the methods they use to mix color dye. As an artist I know that colors show up differently on different computer screens. For them to perfectly mix via seeing your chosen color digitally is ludicrous at best. They should be ashamed.
Review
Product
Esalon Hair Dye
Cons
- Scam
Reason of review
Not as described/ advertised
Tags
eSalon review: Hair fell out
I used this product and then I lost 10 inches of hair!
Review
Product
Esalon Hair Care
Update by user Aug 09
nothing
Original review posted by user Aug 08
The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go...Review
Product
Esalon Hair Dye
Reason of review
Poor customer service
Preferred solution
I want customers to know
eSalon review in Lafayette, Louisiana: Cancel my order
She was very kind and understanding. She pushed back my date and solved everything.
Review
Reason of review
Good customer service
eSalon review in Poway, California: My first order and experience
I took my first order to a local shop to apply. I told them I had chosen the color, and they applied it with the other items, and the color was perfect The owner of the salon was impressed with my kit. I even tried your shampoo instead of the salon's everything was of excellent quality. How much will you charge for my next order? I am retired and need to know. Thank you so much. Rosemary Manion-Fitzpatrick
Review
eSalon review: Never again I NEVER WOULD TRY THIS!WASTE OF MONEY!
I did exactly what the directions said my hair turned out dry,brittle,heavy don't like the feeling.
Review
Product
Esalon Hair Dye
Used this as I was in a pinch and can't get to a salon soon enough. My hair had to be rinsed 3 times with shampoo and conditioner and its still rock hard, super dried out and greasy looking. Ive never been more afraid of all of my hair falling out before!
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Review
Product
Esalon Hair Dye
Reason of review
Bad quality
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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3 comments
Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before.
It also would not rinse out and is still gummy and waxy. Very unhappy.
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Review
Product
Esalon Hair Dye
Reason of review
Not as described/ advertised
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My hair wasn't thick hard but it felt waxy & tacky, like it was coated with the same wax that fruits & vegetables are coated with. I had to wash my hair 3x as well to get all the residue out of my hair. It was really *** gross!