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2 comments
1.9
Details
eSalon - The color was NOT WHAT I CHOSE
eSalon - The color was NOT WHAT I CHOSE
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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Anonymous
#1528872

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before. It also would not rinse out and is still gummy and waxy. V...

Author
Location
El Segundo, California
Reason of review
Not as described/ advertised
Review #1304480 is a subjective opinion of poster.
0 comments

eSalon - My first order and experience

5.0
Details
I took my first order to a local shop to apply. I told them I had chosen the color, and they applied it with the other items, and the color was perfect The owner of the salon was impressed with my kit. I even tried your shampoo instead of the salon's everything was of excellent quality. How much will you charge for my next order? I am retired and need to know. Thank you so much. Rosemary Manion-Fitzpatrick
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Author
Review #1595847 is a subjective opinion of poster.
1 comment
1.0
Details
Used this as I was in a pinch and can't get to a salon soon enough. My hair had to be rinsed 3 times with shampoo and conditioner and its still rock hard, super dried out and greasy looking. Ive never been more afraid of all of my hair falling out before!
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OilyPrairieDog404
#1713173

My hair wasn't thick hard but it felt waxy & tacky, like it was coated with the same wax that fruits & vegetables are coated with. I had to wash my hair 3x as well to get all ...

Author
Reason of review
Bad quality
Review #1569740 is a subjective opinion of poster.
0 comments

eSalon - Continuing to notice major hair loss

Been noticing an extreme amount of hair loss lately, and this is after my first use of esalon, so I had to do a search to see if it could be esalon. Note, I have been using their shampoo, tint rinse, and conditioner.
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Author
Pros
  • Great customer service
Cons
  • That a great deal of my hair has been falling out
Reason of review
Hair loss
Preferred solution
Let the company propose a solution
Tags
  • Why The Hair Loss
Review #1566362 is a subjective opinion of poster.
0 comments

eSalon - Awful feeling hair!

My hair feels coated and I can’t believe how awful it feels! I don’t recommend this product! Help!
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Author
Reason of review
Bad quality
Review #1543868 is a subjective opinion of poster.
0 comments

eSalon - Review of Osten salon

They are very friendly . They treat you nice and with respect. They do for u what u ask for. I never had a bad experience at this Salon thank u
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Author
Review #1543605 is a subjective opinion of poster.
0 comments

eSalon - Never again I NEVER WOULD TRY THIS!WASTE OF MONEY!

1.0
Details
I did exactly what the directions said my hair turned out dry,brittle,heavy don't like the feeling.
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Author
Review #1543047 is a subjective opinion of poster.
1 comment
I purchased hair color for the first time from eSalon.com. I didn't get the $10 offer for first time buyer. I was charged $26.00, and it cleared my bank 4/10/19. I'VE NEVER RECEIVED THE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can we say SCAM?...
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RewardingSidewinder
#1691762

Forward your complaint to me victimnomore1@yahoo.com Let me know the Best # to reach you at,when you are available to speak witn me and Esalon Sorry this happened to you ,disp...

Author
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Review #1539886 is a subjective opinion of poster.
1 comment
i spoke to someone on phone who obviously doesnt know a thing about what she recommened i buy that would tone out the red from my natural brown high lighted hair.( i explained my situation in detail) she told me to order their tint rinse in red neutralizer. i did as...
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RewardingSidewinder
#1691764

Contact me at VICTIMNOMORE1@YAHOO.COM Sorry this happened to you. VICTIMNOMORE

Author
Review #1533775 is a subjective opinion of poster.
0 comments

eSalon - I don’t want the product

I’m uncomfortable coloring my own hair due to physical limitations. I like your company, the communication, support and it’s obviously a great savings over salon visits. I’m just not able to do it myself.
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Author
Review #1530149 is a subjective opinion of poster.

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

eSalon Products and Services Reviews

Latest Question

eSalon Questions
1 comment
Cannot wash out the sludge in my hair. I just did my roots!! What a disaster!!!
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Anonymous
#1690959

That sludge you call it takes several washings but it does come out. I found that weird but my color has lasted!! I am happy with the outcome.

Author
Review #1524690 is a subjective opinion of poster.