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Most Helpful
1.9
Details
eSalon - The color was NOT WHAT I CHOSE
eSalon - The color was NOT WHAT I CHOSE
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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3 comments
Anonymous
#1528872

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before.

It also would not rinse out and is still gummy and waxy. Very unhappy.

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Review
#1304480 Review #1304480 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

eSalon - Hair fell out

1.0
Details
I used this product and then I lost 10 inches of hair!
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Review
#1646657 Review #1646657 is a subjective opinion of poster.

eSalon - Impossible to get exact color

1.0
Details
I simply read the methods they use to mix color dye. As an artist I know that colors show up differently on different computer screens. For them to perfectly mix via seeing your chosen color digitally is ludicrous at best. They should be ashamed.
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Review
#1642426 Review #1642426 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
Not as described/ advertised
Tags
  • hair color
1.8
Details

Update by user Aug 09

nothing

Original review posted by user Aug 08

The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go...
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Review
#1617323 Review #1617323 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I want customers to know

eSalon in Lafayette, Louisiana - Cancel my order

5.0
Details
She was very kind and understanding. She pushed back my date and solved everything.
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Review
#1615683 Review #1615683 is a subjective opinion of poster.
Reason of review
Good customer service

eSalon in Philadelphia, Pennsylvania - Lovely color and texture

4.2
Details
eSalon - Lovely color and texture
But I’d suggest using 1/4 and save the rest. First I used a Little for touch up and it was perfect This time used most of the rest and it splatted everywhere I have a lot of very thick hair and it was still 4 times too much. So I changed my order to every 12 weeks A mess to clean up But did it today and so far hair looks great The Chemicals are very Strong and awful Smelling..?
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Review
#1610920 Review #1610920 is a subjective opinion of poster.
Reason of review
Good customer service

eSalon in Poway, California - My first order and experience

5.0
Details
I took my first order to a local shop to apply. I told them I had chosen the color, and they applied it with the other items, and the color was perfect The owner of the salon was impressed with my kit. I even tried your shampoo instead of the salon's everything was of excellent quality. How much will you charge for my next order? I am retired and need to know. Thank you so much. Rosemary Manion-Fitzpatrick
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Review
#1595847 Review #1595847 is a subjective opinion of poster.
1.0
Details
Used this as I was in a pinch and can't get to a salon soon enough. My hair had to be rinsed 3 times with shampoo and conditioner and its still rock hard, super dried out and greasy looking. Ive never been more afraid of all of my hair falling out before!
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2 comments
OilyPrairieDog404
#1713173

My hair wasn't thick hard but it felt waxy & tacky, like it was coated with the same wax that fruits & vegetables are coated with. I had to wash my hair 3x as well to get all the residue out of my hair. It was really *** gross!

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Review
#1569740 Review #1569740 is a subjective opinion of poster.
Reason of review
Bad quality

eSalon - Continuing to notice major hair loss

Been noticing an extreme amount of hair loss lately, and this is after my first use of esalon, so I had to do a search to see if it could be esalon. Note, I have been using their shampoo, tint rinse, and conditioner.
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Review
#1566362 Review #1566362 is a subjective opinion of poster.
Pros
  • Great customer service
Cons
  • That a great deal of my hair has been falling out
Reason of review
Hair loss
Preferred solution
Let the company propose a solution
Tags
  • Why The Hair Loss

eSalon - Awful feeling hair!

My hair feels coated and I can’t believe how awful it feels! I don’t recommend this product! Help!
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Review
#1543868 Review #1543868 is a subjective opinion of poster.
Reason of review
Bad quality

Contact eSalon Customer Service

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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eSalon - Review of Osten salon

They are very friendly . They treat you nice and with respect. They do for u what u ask for. I never had a bad experience at this Salon thank u
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Review
#1543605 Review #1543605 is a subjective opinion of poster.