Resolved
Brian L Jpk
map-marker Norfolk, Virginia

Resolved: I can't get the mig gun to work

New machine, hooked up the mig gun and did the setting for mig and nothing happens trying to feed the wire through the mig gun
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Aeva Ojz

ESAB 260 Multimaster Welder

The representatives for ESAB were professional, courteous and knowledgeable. I felt that all my questions had been answered and received excellent advice. I would like to make special reference to Martin in the technical division for going the extra mile
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Pros:
  • Good company with great products
Cons:
  • Wait times

User's recommendation: I recommend this company to anyone with questions about ESAB, and do so without reservation and with great enthusiasm.

Anonymous
map-marker Mora, Minnesota

Need lens for my welding hood

I purchased the new A60 and comes to find out I cant find any outer lens for it. And so now I am stuck with this 400$ hood that I cant find parts for
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User's recommendation: Stick with the A50 it is a lot easier to get parts for

Tyanne Erz
map-marker New Orleans, Louisiana

Question about new welder

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Trying to find out information on a new model unfortunately it will not be sold in the US as of now which is disappointing because it was an exact fit for what I was looking for
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User's recommendation: No complaints welder has worked for 10 years

Anonymous
map-marker Nampa, Idaho

Parts

I have a sentinel A50 welding hood and needed the inside battery cover. I was told I needed to buy the complete auto darkening lens to get the cover. Pay $300 for a $5 part. Ridiculous. A whole new hood would only be about $25 more.
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User's recommendation: Buy a hood that has parts available for it

Rupesh k Jfa

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Verified Reviewer

Complaint related to lead time

I have order to you fir pug m/c spare part. But material still not ready as per lead time over. No confirmation related to delivery of material.
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Preferred solution: Deliver product or service ordered

Fabio V Ert

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Verified Reviewer
| map-marker Indaiatuba, Sao Paulo

No response from my solicitation

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customer care I have a issue with a representative in Brazil and I cannot get any help from ESAB neither in US nor in Brazil.
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Loss:
$20000
Pros:
  • Quality of material
Cons:
  • No attendance at all

Preferred solution: Deliver product or service ordered

User's recommendation: don't buy from them

Prakaah R
map-marker Bhopal, Madhya Pradesh

Automatic stop machine

ESAB - Automatic stop machine
Machine not working and welding work is not going on So i want to deputy your service engineer in my company
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Preferred solution: Service

User's recommendation: I want to service my machine on machine location

Dennis F Lov

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Verified Reviewer
| map-marker Butler, Pennsylvania

Nobody seems to be able repair my esab 750i plasma cutter

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They say cannot get parts I took it to one of your repair options and said can not fix it, I spent a lot of money on this unit, and is just collecting dust. Has not been used much and the arc just quite. Repaired once went 3 inches and quite again took it back said there is nothing they can do. That is sad to through good money out the door. Especially when you are retired on a small income. I need some help and answers talking to some of you people does not get me anywhere. I would like to be proud to own an ESAB but looks like I will have to downgrade it. People always said that the Hypertherm is a really good unit and repairable. I am starting to beleive this. Dennis HELP
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Loss:
$1500

Preferred solution: Let the company propose a solution

Kirk G Opv

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Verified Reviewer

Never got my Rebate

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Purchase a cutmaster 52 from cyberweld. At the end of December it was on back order for 2 weeks filled out the needed paper work tried to fill it out online not able to. Chat line wasn't much help esab never called back most likely wont buy again.
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Loss:
$150

Preferred solution: Let the company propose a solution

User's recommendation: Nope

Juliannah Mog
map-marker Portersville, Pennsylvania

ESAB WARRANTY & CUSTOMER SERVICE IS A JOKE

ESAB CUSTOMER SERVICE AND PRODUCTS ,WARRANTY IS A 100% JOKE ,IF YOU WANT TO WASTE YOUR MONEY,THAN BUY ESAB PRODUCTS,I BOUGHT A BRAND NEW DISPLAY MODEL PLASMA CUTTER,SENT THE WARRANTY IN,IT BROKE 6 MONTHS LATER AFTER CUTTING ABOUT 50 FOOT OF METAL,USED IT 4 TIMES,FIRST I GOT THE RUN AROUND OF WHERE TO TAKE IT FOR WARRANTY REPAIR / THAN 3 WEEKS LATER AFTER ASKING AND ASKING WHATS GOING ON WITH MY UNIT,THE *** WILL NOT HONER THE WARRANTY AS THEY CLAIM I DID NOT BUY IT FROM A DEALER TO BAD I DID , SO NOW I'M OUT HUNDREDS OF DOLLARS AND A TON OF AGGRAVATION ,I WENT OUT AND BOUGHT A HYPERTHERM AS THIS WAS NOT THE FIRST ISSUE I HAVE HAD WITH ESAB,ESAB USED TO BE A GOOD COMPANY AND THEY HAVE JUST RUN IT INTO THE GROUND WITH ALL THERE INVERTER PLASMA CUTTERS ,YOU MIGHT AS WELL BUY A CHINESE MODEL ,IT WILL MOST LIKELY LAST LONGER ,I WILL BE SELLING EVERYTHING THAT SAYS ESAB THAT I OWN ON EBAY,PLASMA CUTTERS,WELDER,HELMET AND A TON OF CONSUMABLES. I'M DONE WITH THEM. AND TO TOP IT ALL OFF THEY WANT 200.00 MORE THAN A BRAND NEW UNIT SHIPPED TO FIX THIS ONE.
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Loss:
$900
1 comment
Guest

I talked to my local Airgas welding store about Esab they said all warranties are handled by them . Where did you buy your unit ? Was it new?

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