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Poor product quality. Requested full refund

ErbillShop - Poor product quality. Requested full refund
ErbillShop - Poor product quality. Requested full refund
I had purchased 2 LED candles from Shop. The candles came in damaged. According to the website when I ordered there was a 100% refund if not happy with the product. I have emailed the company everyday since I received the candles trying to get my refund and to return the candles. Currently, for the last 3 days they have offered a percentage of my money back to be put towards my next purchase increasing the percentage, today it was up to 8%. I have requested that a 100% refund be credited back to my credit card account as I will not be ordering from them again. They are not standing by there guarantee that was on the website when I ordered the candles. Since then they have changed the money back quarantine which I find very shady. This company is not standing behind their product. Buyer beware of this company. I have also tried to put a review on their site, but they delete it because the review is not favorable to their product and customer service. I find this is highly questionable.
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#2264575 Review #2264575 is a subjective opinion of poster.
Preferred solution
Full refund

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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