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In 2015 I had to begin drawing from my precious metals IRA due to reaching the IRS age requirement. I did a minimum draw in 2015 and again last year. I just received my 1099 and it shows double the amount that I received. Equity Institutional (EI) claims that I...
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1.1
I didn't like
  • Exhorbitant fees
#1005422
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Several years age I opened a precious metals IRA with this outfit, then known as Sterling trust. I bought metals from an affiliated organization known as Bullion Direct which offered an on-line marketplace for buying and selling precious metals. Sterling Trust, now...
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#968311
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Everyone on this page needs to go to the consumerfinance.gov website and complain against these parasites. I'm awaiting a call from one of their supervisory minions and feel as though I will not be able to resolve it amicably. They whittled my account with a small...
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1.0
I didn't like
  • Exhorbitant fees
#967969
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Short Review for February 20, 2017, Pc_pricing

Equity Institutional
#1011204
1.8
Large fees bad service mostly
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Short Review for June 28, 2016, Pc_payment

Equity Institutional
#873487
1.3
Terrible experience. I was to participate in bank subordinated debt. Final deadline for releasing funds was 4 pm with closing next day. At 3:55 I was informed they would not hold the investment. No reason. Thousands of legal fees for 5% of total loan delayed. They should be investigate. Total disorganization.
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If I could give a negative 100 stars I would. Worst customer Service EVER. I am 60 years old and I can honestly say I have NEVER had such poor customer Service. There is never any follow through EXCEPT asking for more fees. I am closing an account right now that has...
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We had 2 accounts with Sterling Trust, then Equity Trust as a result of their merger. Their fees were totally exorbitant and we decided to close the accounts and transfer the assets elsewhere. The asset in question was real estate, so all that was required of Equity...
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Anonymous
Anonymous

My experience is very much the same as yours. I have been trying to close my account (since my stock I hold there has minimal value now - less than their annual maintenance fe...

#895346
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I am consistently astonished at how completely awful your online delivery has been this year (2016)! At the beginning of the year EI was unable to deliver first quarter statements until the end of April, that is AFTER Taxes are due! Your fees may not be the most...
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1.2
I didn't like
  • Anything they did
  • Dealing with anyone in your firm
#866368
Reply to reviews
I've had a client pass away with a number of beneficiaries. It took 10 months to get an account set up for each of the beneficiaries & now, after 2 more months, I still can't get the assets transferred out to another firm. I've talked to a number of different people...
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1.1
I didn't like
  • Dealing with anyone in your firm
#864852
Reply to reviews
This company charges exorbitant fees! Over 10% for an IRA. I have a Delaware Charter retirement account that went through many hands and now is with Wells Fargo. When I called today about the fee that Equity Institutional charges, they were not even able to locate my...
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#820144
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We received a "fair market value" IRS notification on an IRA and a Roth that my mother in law (now deceased) had. I sent the death certificate, copy of estate paperwork, birth certificates and the forms needed to close the accounts and send a check. The form...
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#818642
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I had some assets recommended by Daryl Calton and Assoc(phoenix) that were put without my consent or knowledge into equity institutional. Equity charged high fees and rendered poor service. I had a need for the money for home redo and asked to have my IRA...
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1.0
I didn't like
  • Anything they did
#807045
Reply to reviews