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1.4 Based on 11 reviews
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Large fees bad service mostly

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In 2015 I had to begin drawing from my precious metals IRA due to reaching the IRS age requirement. I did a minimum draw in 2015 and again last year. I just received my 1099 and it shows double the amount that I received. Equity Institutional (EI) claims that I authorized and received 2 shipments in 2016, not the 1 that I authorized and received. They claim that I received a shipment in March (bogus) and another in November (legit). I just sent... Read more

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Several years age I opened a precious metals IRA with this outfit, then known as Sterling trust. I bought metals from an affiliated organization known as Bullion Direct which offered an on-line marketplace for buying and selling precious metals. Sterling Trust, now Equity Institutional, was the caretaker holding the IRA account. What I did not realize is that they did not hold the actual metals. Bullion Direct did. It turns out that the whole... Read more

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Everyone on this page needs to go to the consumerfinance.gov website and complain against these parasites. I'm awaiting a call from one of their supervisory minions and feel as though I will not be able to resolve it amicably. They whittled my account with a small silver coin position from 1500 to 6.32 with their fees. They want to charge me $450 to close the account. I will owe them $444 to escape their clutches. Please go to... Read more

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If I could give a negative 100 stars I would. Worst customer Service EVER. I am 60 years old and I can honestly say I have NEVER had such poor customer Service. There is never any follow through EXCEPT asking for more fees. I am closing an account right now that has taken since July to get this far. Still not closed. They have lost forms I have sent in, then claimed they couldn't open duplicate forms sent via email (which three other companies... Read more

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We had 2 accounts with Sterling Trust, then Equity Trust as a result of their merger. Their fees were totally exorbitant and we decided to close the accounts and transfer the assets elsewhere. The asset in question was real estate, so all that was required of Equity was to sign over a new Deed to the new Trustee (and we provided them with the Deed). I started this transaction in February of 2016 and told them I wanted it complete so I wouldn't... Read more

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Terrible experience. I was to participate in bank subordinated debt. Final deadline for releasing funds was 4 pm with closing next day. At 3:55 I was informed they would not hold the investment. No reason. Thousands of legal fees for 5% of total loan delayed. They should be investigate. Total disorganization.

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I am consistently astonished at how completely awful your online delivery has been this year (2016)! At the beginning of the year EI was unable to deliver first quarter statements until the end of April, that is AFTER Taxes are due! Your fees may not be the most expensive but your service is the worst. Now, you are asking us to update our passwords and, AGAIN, your website FAILS. Also, if you have national accounts, you should have people... Read more

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I've had a client pass away with a number of beneficiaries. It took 10 months to get an account set up for each of the beneficiaries & now, after 2 more months, I still can't get the assets transferred out to another firm. I've talked to a number of different people on a number of different occasions to no avail. Every g....*** one of them are clueless and if you don't like the answer, just hang up & call back. You'll get another clueless... Read more

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This company charges exorbitant fees! Over 10% for an IRA. I have a Delaware Charter retirement account that went through many hands and now is with Wells Fargo. When I called today about the fee that Equity Institutional charges, they were not even able to locate my account, they put me on hold and then requested all the same information previously requested when they picked up again. This fee is excessive and the service minimal. Is... Read more

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