Travis S Xug

Took my money, never shipped the item

Equiptool charged my credit card immediately after I ordered a $1749 lift. The item never shipped as promised. I never received a call or a note from them explaining why. I called regularly to check on my order status, and was repeatedly told the item was back ordered. After four months, I finally requested cancellation of my order and a refund. No refund ever arrived. Equip Tool stopped answering my calls. I filed a complaint with the California AG’s office, who recommended I try to call the owner. Gerry said he would withhold my refund until I formally withdrew my complaint. Then he hung up on me. Be warned, Equip Tool is not an honest business.
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Reason of review:
Problems with payment

Preferred solution: Full refund

map-marker Paris, Illinois

Paid $4500 for a piece of machinery that can't be used

I bought a pipe bending machine May 1st of 2o17 from Equip tool of Chatsworth, California for $4500 that was supposed to be refurbished. I believe all they did was paint the machine and called it refurbed. It has broken welds, torn and chaffed hoses and they are not even ran to the controls rite. The knee operated lever cannot be used the way it is mounted to the machine. There are pieces missing off of the machine, like the gauge that tells how many degrees the pipe is being bent, The safety shield on the electric motor is missing. That is a safety issue. Plus i didn't even get a die kit that was supposed to come with the machine so even if it wasn't a $4500 piece of scrap, I still could not use it without those dies. I can no longer get in contact with them. It's like he just disappeared off the map. The mans first name is Jerry but that may not be his real name but that's what he goes by.
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Reason of review:
Damaged or defective
map-marker Freeport, Illinois

Paid $4500 for a refurbished pipe bender

my sister paid $4500 for what was supposed to be a refurbished pipe bender. It has pieces broken off of the machine and not replaced, places that were not properly welded, Controls that were in the wrong position, electric motor is missing the protective shield, and hydrolic lines are torn and chafed. also didn't even get the dies that are needed to bend the pipe. The machine is unsafe, and even if it were safe, it still cannot be used without the die pack that was supposed to come with it. She paid for the machine in full when she ordered it. That was May 1st 2017. when i called, Jerry told me he would send me a new machine. Never happened. Then he said he would find a repair company in my home state of Indiana,never happened, so i ask him to at least send me a die pack so he said he would. Never happened. No one want's to help her get this taken care of. I don't know what else to do. I have a 1300 lb. piece of scrap sitting in my garage that is not even worth it's weight in scrap Not to mention $4500. The attorney general said they can't do anything because it is an established company against a company. She is not a company as she bought it for me. Now i can't even contact the company. I really hope there is a solution to this problem. That is a lot of money to just give away to someone who supposedly does 10 million Dollars worth of business a year. Now i see how he makes his money by ripping off people who can't afford to fly to California and spend more money to take the crook to court.
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Reason of review:
Bad quality

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