EQ Bank

Contacted EQ to assist with a merchant chargeback as Merchant was refusing refund for purchase that was never delivered and then returned to them unopened.
Merchant since released fund back to EQ bank after many hours of emails and telephone calls. Upon contacting EQ was advised I would see the refund next day Nov 12th.

That day came and went so I called back and they could provide no updates on the case nor could they explain why I have not yet been reimbursed considering the merchant returned the funds to them over 10 business days prior.
Was told it would now take 90 days which is completely unacceptable considering the merchant released the funds.
Requested escalation to management but have had zero response from them.
Currently have proof of refund issued from merchant.
Awaiting return of my $850 from EQ and then will cease all further business with them. Very poor customer care or customer service.
Cannot even speak to the security team directly.

Eq has continually mislead me with the amount of false information they provided at the time I reported my card stolen. J was mislead by customer service, also after reading the agreement that I signed I was lead to believe that by my reporting the stolen card immediately then my money was safe and unauthorized transactions would be replaced.

They also explained that I have the access to my account and they don't when in fact I had no access and customer service would not do anything to help.

Every ad and new customer thinks that it is a reputable company that will go out of their way to make sure you never have any issues, when in reality they will cause you to have issues even if they are made aware that the result of their actions will lead you to lose everything. Thanks to eq I lost my job and my house and they have done nothing but make things worse with every action they have taken.