Anonymous
map-marker Richmond, Virginia

Ordered my replacement card thru automated system to be replaced and paid $18 in order to have it expedited to me in 2 -3 days rather than 7 to 10 business days and as of this current they lost it.

To request a investigation claim in recently ordered card that hasn't been delivered and ups has lost the package

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User's recommendation: Try to get insurance on all of your packages.

Danesha Saz

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Verified Reviewer

I m awaiting in my new eppi card the other one is...

I m awaiting in my new eppi card the other one is expired you probably sent to the wrong address in Italy like last time

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Kadyn Cwb

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Verified Reviewer
| map-marker Atlanta, Georgia

To dispute several charges on my statement

I'm trying to find out about my dispute that I haven't received it would be Great it I could get a call from u all!

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Anonymous
map-marker Columbus, Ohio

To get my account to add money to my account

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Nobody help me at all very sad and I got bone cancer , all I wanted was my account and Routing number and you guys took me through so many things for your promotion its very sad that I couldnt even get one person to give me my account and routing number so I can get a deposit put in my account bad customer service.

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Denise E Kwr

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Verified Reviewer

How to speak with a human at cutomer service...

How to speak with a human at cutomer service evertime ive called it is a recorded line with machine talking. Says its unable to find my account now and try again later

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Loetta Qjp
map-marker Toledo, Ohio

They locked my new card

Need to talk with someone. No one called me back.

My card has been blocked and I don't know why.

I need that money..Someone please call me today. Very important.

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Anonymous
map-marker Miami, Florida

No body was picked up the phone

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Ni body picked up the phone.

I was waiting 30 minutes and just the phone was ringing. Im not feeling goood because they didnt solve my problem

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Ayesha lynn

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Verified Reviewer

It's not letting me get my funds that's on the card

I went to the atm ant my local gas station to get my funds and it would let me get them then I tried putting the card on my cash app to transfer the funds there and it wouldnt let me do that either this is the first time its happens to me so I dont know what else to do or when Im able to get or use my funds

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Cons:
  • Anytime u check your balance it takes money away

Preferred solution: My money out the atm I have to give it to my dad towards my car payment

Chyanne B Npn

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Verified Reviewer
| map-marker Detroit, Michigan

Can't use my card for online purchases

When I try to make a purchase online with my EPPICard it will say invalid zip code or wrong cvc when I'm entering the correct information. I've never had this issue before. I'm able to use the card in stores and at atms but not online and I have no idea what is going on.

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Preferred solution: I would like my issue to be resolved.

Katoria Crg
map-marker Allentown, Pennsylvania

Never received my card

I have 4 weeks of child support on a lost Eppicard, I cannot get a hold of a representative to assist me. I live in PA, how can it be so hard to contact someone?

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Anonymous

Never answers my call

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EPPICard - Never answers my call

Someone stole from my card. Been trying to get ahold of someone from customer service they put me on hold for 2 hours and didnt resolved my issue.

Vanesa Tenorio,

(484)524****

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Cons:
  • Gives the run around

User's recommendation: Answer the call

Anonymous
map-marker Loudonville, Ohio

Issues

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They have terrible customer servive in OHIO i have been on hold for two hours and ready to hang up!!!!

GET IT TOGETHER

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User's recommendation: GET A DIFFERENT CARD

Carlton B Vjo

To remove blockage from card

Blockage on my card, I cant do anything with it at the moment. I cant withdraw money off my card. I still have a great amount of money on my card.

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Preferred solution: Let the company propose a solution

Anonymous
map-marker Denver, Colorado

Card blocked for no reason

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I've been on hold for 8 hours an haven't spoken to a single person this unacceptable an ridiculous to say the least

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LESLIE M Dcx

Payment from stats of mississippi

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mississippi are said that i suppose to getting / 835 weekly/ i am not / my email is martinpat73@***.com phone number 901949****

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Loss:
$470

Preferred solution: Full refund

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