Epocrates
Epocrates Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epocrates has 2.6 star rating based on 6 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Epocrates to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t buy this app", "Great source of information for students", "beware of unapproved charges", "Possibly look for other applications".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epocrates has 2.6 star rating based on 6 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Epocrates to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t buy this app", "Great source of information for students", "beware of unapproved charges", "Possibly look for other applications".
Review authors value the most Website and Privacy and Data Security. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is medium according to consumer reviews.
Nazareth, Pennsylvania
Poor service no live person to answer issues . Can’t access epocrates on my I pad . Can any one answer that
Vey bad no one to help out . Phone # given is phony.
No one picks up .
Cant access epocrates app on I pad . Can anyone help
User's recommendation: Don’t buy this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Student access
Dear Epocrates team,
I am a nurse practitioner student a Wilkes University with a specialization in family practice. I would like to know if you have any promotions for free use of your epocrates apps. I would like to use the app while I'm in clinic as a student, as well as once I graduate and begin working as an advanced practitioner registered nurse.
Sincerely,
Melinda Cardenas
Preferred solution: Price reduction
User's recommendation: Great source of information for students
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Florence, South Carolina
Needing information ASAP
I emailed eariler and left a message, needing a copy of Julia Hucks, FNP-C receipt where she paid her subscrption on 9/22/2022. Mrs.
Hucks got a copy of page 2 of 1 of 2, but NOT page 1. We need a receipt with her name on it, if at all possible. Need this ASAP, our company will not reimburse her without a receipt with her name on it. Hope that you can help with this.
My email is ssmall@***.org, my number is 843-756-**** and ask for Suzanne Small, Manager of Southern Medical Associates in Loris, SC 29569. I have attached what we have, however Mrs.
Hucks wrote her name on this but this is not work. thank you
Okeechobee, Florida
Upgrade help
I cant pay for my upgrade through apple
Is there another way to pay for upgrade
I need this asap please and thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized billing and poor customer service
I was billed an autopayment for Epocrates Plus which I did not approve. I have not used the service in months.
I have sent numerous emails to customer support without being contacted. I would like to talk with customer service and they only allow contact by email.
- Unable to contact a live person in customer service
Preferred solution: Full refund
Plymouth, Wisconsin
Unauthorized renewal
I was charge for Epocrates Plus auto-renewal without my approval. The company states they have attempted to credit my credit card 3 times and were unsuccessful.
I don't understand since they were able to charge me on the credit card.
Still getting the run around. Never get to speak to a customer service representative.
User's recommendation: beware of unapproved charges
Phoenix, Arizona
Purchase
still havent been told me how much discount I can get as a student. Would like to know the price . Thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dissatisfaction with customer service
I have received no response from the support staff regarding my issue with my Epocrates app, other than to tell me that I will hear from a representative within 1 business day. I have been waiting for several days for someone to address my problem with my account.
Susan McCartney MD
- Difficulty resolving issues with account
Preferred solution: Someone to resolve my issue so I can use my app.
Hobbs, New Mexico
App support locked out of 2 accounts
I have been using the support email for assistance since September and have not had anyone get back in touch with me other than the default we received your complaint no one will call no one will reach out to help me resolve these problems so I bought a second subscription at $179 and having the same problem again Ive reached out no one will answer. No one will return the email. This is ridiculous.
User's recommendation: Possibly look for other applications
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