Epocrates
Epocrates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.9 star rating from 3 reviews; consumers are mostly neutral. 50% would likely recommend Epocrates. Rating distribution shows more unfavorable (67%) than positive (33%).
Key Takeaways for Future Customers
- Epocrates reviews note reliable medical info, CME, and valuable data services alongside a medium price level and concerns about membership cost.
- Expect helpful clinical content but plan for potential issues with subscriptions and account management.
Negative Feedback / Risk Areas
- Recurring Epocrates customer complaints center on poor customer service and inability to reach support.
- Frequent billing problems include double charges, unauthorized renewals, and trouble canceling auto-renewal.
Positive Feedback
Users cite good medical information, useful CME content, and a valuable data service despite account and billing frustrations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.9 star rating from 3 reviews; consumers are mostly neutral. 50% would likely recommend Epocrates. Rating distribution shows more unfavorable (67%) than positive (33%).
Key Takeaways for Future Customers
- Epocrates reviews note reliable medical info, CME, and valuable data services alongside a medium price level and concerns about membership cost.
- Expect helpful clinical content but plan for potential issues with subscriptions and account management.
Negative Feedback / Risk Areas
- Recurring Epocrates customer complaints center on poor customer service and inability to reach support.
- Frequent billing problems include double charges, unauthorized renewals, and trouble canceling auto-renewal.
Positive Feedback
Users cite good medical information, useful CME content, and a valuable data service despite account and billing frustrations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I like to cancel my membership
Nothing happens. I cannot afford the annual charges. I don't understand what you want from me to finish it.
- Good medical info and cme
- Membership is expensive for me
Preferred solution: Price reduction
User's recommendation: I recommend it is useful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
There is no way to get a hold of this company. I have tried multiple times through the Internet and phone. The phone answers as Athena healthcare. I need to reach them.
I have been unable to reach these people. Ive tried Internet, website, phone number.
The phone number answers as Athena healthcare. Do you have any possible way for me to contact them.
I want to discuss a recent subscription in 2024 and 2025.Max Cates, phone 405-520-****. Please leave a phone msg.
User's recommendation: Beware
Hello, Support at epocrates can be reached by utilizing the Help and Feedback section of the epocrates mobile app, the Help and Feedback page online at epocrates.com, or by direct email to "support@***.com". If you contact us from your account, please ensure your account is utilizing a valid email so we can respond to your inquiry.
If you reach out via direct email, please ensure you provide the name and email registered with epocrates for best assistance.
https://***/online/feedback Thank you! -epocrates Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
About my subscription
My subscription is not accessible and I'm trying to find out why it's not allowing me. My account has been charged for renewal too. Please let someone review this urgently.
New York, New York
For information re: ap for free service
Call transferred to the consumer department. Unable to speak to Epocrates. My questions and concerns were not addressed.
- Valuable data service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble billed for my epocrates subscription
Good Morning: I have been a Epocrates subscriber for many years as
Both a student and physician. Yesterday 6/3/25 I received a unrecognized charge on my AMEX card from
Epocrates of purchase to APPLE.COM/BILL for amount of $224.99.
I checked my Mastercard account and saw I paid and it cleared to your organization on 12/26/24 for my annual subscription and paid you the amount of $192.59 which cleared this card and no problems. I checked past years using this card as payment history NO problems. After calling Apple Support they suggested you refund my Mastercard Acct instead of refunding my Amex in fear of my loosing usage of Epocrates. What do you suggest?
Dr.
Annie Holmes-Inserra cell phone 305-528-**** please call me to resolve this double bill. Thank you.
- Good info
- Double billing issue different credit cards
Preferred solution: Full refund
Subscription
I have emailed a question on how to stop auto renewal and gave received no response. I tried to call and just got an automated response that I need to try to email. Which I have already done unsuccessfully.
Nazareth, Pennsylvania
Poor service no live person to answer issues . Can’t access epocrates on my I pad . Can any one answer that
Vey bad no one to help out . Phone # given is phony.
No one picks up .
Cant access epocrates app on I pad . Can anyone help
User's recommendation: Don’t buy this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStudent access
Dear Epocrates team,
I am a nurse practitioner student a Wilkes University with a specialization in family practice. I would like to know if you have any promotions for free use of your epocrates apps. I would like to use the app while I'm in clinic as a student, as well as once I graduate and begin working as an advanced practitioner registered nurse.
Sincerely,
Melinda Cardenas
Preferred solution: Price reduction
User's recommendation: Great source of information for students
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeeding information ASAP
I emailed eariler and left a message, needing a copy of Julia Hucks, FNP-C receipt where she paid her subscrption on 9/22/2022. Mrs.
Hucks got a copy of page 2 of 1 of 2, but NOT page 1. We need a receipt with her name on it, if at all possible. Need this ASAP, our company will not reimburse her without a receipt with her name on it. Hope that you can help with this.
My email is ssmall@***.org, my number is 843-756-**** and ask for Suzanne Small, Manager of Southern Medical Associates in Loris, SC 29569. I have attached what we have, however Mrs.
Hucks wrote her name on this but this is not work. thank you
Upgrade help
I cant pay for my upgrade through apple
Is there another way to pay for upgrade
I need this asap please and thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized billing and poor customer service
I was billed an autopayment for Epocrates Plus which I did not approve. I have not used the service in months.
I have sent numerous emails to customer support without being contacted. I would like to talk with customer service and they only allow contact by email.
- Unable to contact a live person in customer service
Preferred solution: Full refund
I have experience the same issue.
Plymouth, Wisconsin
Unauthorized renewal
I was charge for Epocrates Plus auto-renewal without my approval. The company states they have attempted to credit my credit card 3 times and were unsuccessful.
I don't understand since they were able to charge me on the credit card.
Still getting the run around. Never get to speak to a customer service representative.
User's recommendation: beware of unapproved charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfaction with customer service
I have received no response from the support staff regarding my issue with my Epocrates app, other than to tell me that I will hear from a representative within 1 business day. I have been waiting for several days for someone to address my problem with my account.
Susan McCartney MD
- Difficulty resolving issues with account
Preferred solution: Someone to resolve my issue so I can use my app.
Phoenix, Arizona
Purchase
still havent been told me how much discount I can get as a student. Would like to know the price . Thanks.
Hobbs, New Mexico
App support locked out of 2 accounts
I have been using the support email for assistance since September and have not had anyone get back in touch with me other than the default we received your complaint no one will call no one will reach out to help me resolve these problems so I bought a second subscription at $179 and having the same problem again Ive reached out no one will answer. No one will return the email. This is ridiculous.
User's recommendation: Possibly look for other applications
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Hello, If you require assistance, please contact epocrates support via the Help and Feedback section of the epocrates mobile app, the Help and Feedback page online at epocrates.com, or by sending an email to support@***.com with the name and email registered with epocrates, along with a detailed description of your request. We are unable to assist you through a 3rd party website.