Melinda C Nty

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Verified Reviewer

Student access

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Dear Epocrates team, I am a nurse practitioner student a Wilkes University with a specialization in family practice. I would like to know if you have any promotions for free use of your epocrates apps. I would like to use the app while I'm in clinic as a student, as well as once I graduate and begin working as an advanced practitioner registered nurse. Sincerely, Melinda Cardenas
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Preferred solution: Price reduction

User's recommendation: Great source of information for students

Suzanne s Tua

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Verified Buyer
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Verified Reviewer
| map-marker Florence, South Carolina

Needing information ASAP

Epocrates - Needing information ASAP

I emailed eariler and left a message, needing a copy of Julia Hucks, FNP-C receipt where she paid her subscrption on 9/22/2022. Mrs.

Hucks got a copy of page 2 of 1 of 2, but NOT page 1. We need a receipt with her name on it, if at all possible. Need this ASAP, our company will not reimburse her without a receipt with her name on it. Hope that you can help with this.

My email is ssmall@***.org, my number is 843-756-**** and ask for Suzanne Small, Manager of Southern Medical Associates in Loris, SC 29569. I have attached what we have, however Mrs.

Hucks wrote her name on this but this is not work. thank you

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Amberlin Wzd
map-marker Okeechobee, Florida

Upgrade help

I cant pay for my upgrade through apple Is there another way to pay for upgrade I need this asap please and thank you
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Amy G Lom

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Verified Reviewer

Unauthorized billing and poor customer service

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I was billed an autopayment for Epocrates Plus which I did not approve. I have not used the service in months. I have sent numerous emails to customer support without being contacted. I would like to talk with customer service and they only allow contact by email.
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Loss:
$175
Cons:
  • Unable to contact a live person in customer service

Preferred solution: Full refund

1 comment
Guest

I have experience the same issue.

Anonymous
map-marker Plymouth, Wisconsin

Unauthorized renewal

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I was charge for Epocrates Plus auto-renewal without my approval. The company states they have attempted to credit my credit card 3 times and were unsuccessful. I don't understand since they were able to charge me on the credit card. Still getting the run around. Never get to speak to a customer service representative.
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User's recommendation: beware of unapproved charges

Anonymous
map-marker Phoenix, Arizona

Purchase

still havent been told me how much discount I can get as a student. Would like to know the price . Thanks.
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Susan M Yye

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Verified Reviewer

Dissatisfaction with customer service

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I have received no response from the support staff regarding my issue with my Epocrates app, other than to tell me that I will hear from a representative within 1 business day. I have been waiting for several days for someone to address my problem with my account. Susan McCartney MD
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Cons:
  • Difficulty resolving issues with account

Preferred solution: Someone to resolve my issue so I can use my app.

Anonymous
map-marker Hobbs, New Mexico

App support locked out of 2 accounts

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I have been using the support email for assistance since September and have not had anyone get back in touch with me other than the default we received your complaint no one will call no one will reach out to help me resolve these problems so I bought a second subscription at $179 and having the same problem again Ive reached out no one will answer. No one will return the email. This is ridiculous.
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User's recommendation: Possibly look for other applications

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